Quality-focused healthcare professional with 10 years' hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals.
Skills
Multidisciplinary team collaboration
Progress monitoring
Compliance with regulatory guidelines
Unit supervision
Developing training programs
Team supervision
Education and Training
Lincoln County High SchoolEureka, MTExpected in 06/2003 – –High School Diploma: - GPA:
Central Technology Institute North Carolina , Expected in – –:General Studies - GPA:
58 semester credit hours
Certifications
National Registered Emergency Medical Technician - NREMT Certification
Experience
Wellpath - Clinical Supervisor Fort Pierce, FL, 03/2018 - Current
Created and implemented improvement plans to resolve issues and drive improvements to deficient areas.
Coordinated weekly work schedules for all department employees.
Improved medical equipment competencies and care best practices through various ongoing learning options.
Directed and managed 38 person team of clinical and support personnel.
Introduced new departmental policies and oriented staff to facilitate adoption of changes in response to COVID - 19 guidelines.
Evaluated patients, determined care needs and managed implementation of treatment plan.
Oversaw daily activities and interactions with patients.
Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Supervised 38 staff members and provided periodic performance evaluations.
Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
Supported medical director in development and marketing of new healthcare services.
Maintained cleanliness of medical, storage and common area rooms.
Nextcare, Inc. - Clinic Manager Cary, NC, 05/2017 - 02/2018
Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
Managed routine operations and clinical projects, including setting targets and performance standards in accordance with 12 million dollar budget and with expert leadership of 35 person team.
Created and implemented policies and procedures for effective pharmacy management.
Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
Ordered all supplies needed for the pharmacy and 24 treatment rooms and kept tabs on inventory levels.
Supervised administrative staff of 8 receptionist's, delivering consistent coaching and mentoring to improve job efficiency.
Directed daily operations at facility caring for more than 5,000 individuals.
Unc Health Care Systems - Emergency Room Technician Smithfield, NC, 08/2014 - 03/2017
Safely transferred patients to wheelchair or stretchers for transportation to other departments.
Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
Collected blood and urine samples for lab analysis to diagnose disease or screen for health problems.
Maintained appropriate inventory levels and replenished treatment areas.
Responded to cardiac monitor alarms and other codes requiring immediate response.
Assisted with CPR and airway clearing procedures during emergencies.
Coordinated with nurses to assess and prepare patients for tests and medical procedures.
Applied and educated patients on orthopedic devices like crutch walking.
Monitored patients' condition and reported changes in status or acuity to nurses.
Administered IV's using conventional methods and ultrasound guided administration provided non-medication IV fluids and maintained IV flow rates.
Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
Administered necessary medications as directed by care plan.
Responded to over 7,000 life treating level 1 trauma calls, working with nurses, doctors and surgeons to save patients lives.
Conducted uranalysis catheters, blood draws, multiple lab samples, Albuterol breathing treatments, Belmont blood transfusions, IO insertion for fluid and blood access and chest tubes.
Assisted in fracture setting, window thoracotomies, and full (Clam Shell) thoracotomies, and internal paddle defibrillation.
Alorica Inc. - Healthcare Specialist New Brunswick, NJ, 11/2011 - 08/2014
Collaborated with multidisciplinary healthcare teams to provide comprehensive care.
Created, maintained and updated over 130 Soldiers medical credentials and organized training and weapons ranges for combat qualifications.
Dispensed pharmacological and nonpharmacological medications as indicated by unit physicians assistant.
Engaged in risk management by inspecting vehicles, equipment and medical supplies for operability and safety.
Administered medication, bandaged wounds and handled medical devices to aid patients in achieving recovery objectives.
Briefed personnel on potential health threats specific to the Albanian Embassy's location and developed and activated preventative measures to maintain the safety of all Embassy worker station in Albania.
Selected by the FBI and Secret Service to provide medical insight and care in the protection of President Obama during the 70th Anniversary of Normandy Ceremony in France.
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