clinical staff resume example with 19+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Healthcare professional with over 18 years of results driven supervisory/management experience with proven record of optimizing operations in healthcare service. Hands- on supervisor capable of leading and motivating an energetic team to success within a fast paced and/or start-up population health changing industry. Solid knowledge of comprehensive medical care procedures and excellent direct patient care skills. Reputation as a self-directed professional with superior problem solving, communication, and management skills. Successful in managing time, prioritizing tasks, and organizing projects to improve the quality of patient care.
Skills
Proficient in EMR ,LOTUS, MS
Staff management
Referral management
Resource allocation
Medical personnel recruitment
Workflow planning
Practice management
Efficient multi-tasker
Organized
Consistently meet goals
Operations management
Coaching and mentoring
Conflict resolution
Verbal and written communication
Deadline-oriented
Documentation requirements
Trained in HIPPA compliance
Phlebotomy knowledge
Patient registration
Patient scheduling
Insurance billing
Front desk operations
Invoice processing
Professional phone etiquette
Medical bill auditing
Customer and client relations
AP/AR understanding
Managing office operations
HCFA Common Procedure Coding Systems (HCPCS)
AP/AR proficiency
Seasoned in medical clinical procedures
Proficiency in EMR
Patientsā vital signs
Policy and program development
Spirometer reading
Planning and development
Healthy meal preparation
Records maintenance
Regulatory compliance
Lab result interpretation
Strategic planning capability
Laboratory Safety And Chemical Hygiene Plan
Inventory Maintenance
Communication Skills
Supplies ordering
Oral and written communication
Strategic planning
Policy development
Electronic health records
Inventory control
Budgeting
Relationship building
Staff training/development
Teamwork and collaboration
Customer service-oriented
Effective leader
Employee scheduling
Human resources management
Lab testing and reporting
Quality control
Inventory management aptitude
Proficient in Order of Draw and Venipuncture
Patient interviewing
Health information obtainment
Performance standards compliance
Financial obligation determination
Records management
Customer service
Verifying insurance coverage
Teamwork and collaboration
Greeting visitors
Travel administration
Credit and collections
Proper payment verification
Strong clinical judgment
Injection administration
Care plan discussion
Healthcare billing
Managing deadlines
Intravenous therapy
ICD-9 forms
Disease specialization
Diabetes and nutrition education
CPR certification
Strategic decision-making
QC Processes
Microsoft Excel
ISO 9002
Education
Strayer UniversityWashington, DCExpected in 2020 ā āBachelor of Science:BA - GPA:
Awarded Manager of the Month
Professional development completed in Medical Assistant
Professional development completed in Nursing
Continuing education in Phlebotomy
Certifications
CMA
CPR
Work History
Coastal Medical - Clinical Staff Providence, RI, 05/2019 - Current
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
Collected all pertinent data and calculations to aid physician in interpreting results
Reported any unusual or urgent circumstances in patientsā condition or environment immediately to RN supervisor
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
Obtained client medical history, including medication information, symptoms and allergies
Conducted machine safety checks according to facility policy
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
Documented vital signs and health history for 22 to 30 patients daily
Report significant information and changes in patient condition to nurse supervisor
Called and faxed pharmacies to submit prescriptions and refills
Directed patients to examining rooms and coordinated transportation assistance as necessary
Assisted physicians in follow-through of care
Documented all maintenance and repairs in timely fashion
Welcomed patients and inquired about well-being since last treatment
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
Obtained accurate medical histories from patients, highlighting critical information
Directed patients to exam rooms, fielded questions and prepared for physician examinations
Sanitized, restocked and organized exam rooms and medical equipment
Coastal Medical - Practice Manager East Providence, RI, 03/2015 - 05/2019
Ensured that the entire office and waiting areas were kept clean, neat and free of debris
Addressed and remedied all patient or team member issues
Supervised a team of 50 office personnel
Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures, and financial reporting
Developed and maintained electronic record management systems to analyze and process data
Consulted with healthcare professionals on business decisions
Developed close working relationships with front office and back office staff
Communicated closely with patients, ensuring their medical information was kept private
Ordered all office supplies and kept a check on inventory levels
Developed policies and procedures for effective practice management
Trained interns and newly hired team members on office procedures and the computer system
Ensured compliance with OSHA and HIPAA regulations
Assisted with regulatory issues such as compliance
Provided outstanding support to the entire staff which helped improve the process flow and boosted efficiency
Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
Supported regulatory compliance by overseeing all audits to ensure adherence to protocol
Oversaw 50 clinical/ adminstrative staff to mentor on operations activities and boost productivity
Enhanced operational efficiency and productivity by managing budgets, accounts and missing charges
Maximized category turnover through proactive management strategies
Managed, trained and motivated back and front-of-house employees to always be improving knowledge and abilities in the field
SE Primary Care - Practice Manager City, STATE, 09/2001 - 03/2015
SE Primary Care- 2001 to 2015
Rapidly became a valued resource concerning the general management of 25-employees of a primary care private family medicine practice. Help facilitate patient flow.
Worked in tandem with a team of medical professionals, including 6 medical doctors, 3 med-levels, LPN/RN, Front desk coordinators, and Back office clinical team to effectively manage the office patient care.
Observed and evaluated clinical charting procedures, billing, coding, registration, and staff relations. ā¢ Proposed management processes with a focus on mandatory training, strategic planning for the office in relation to providing total quality patient care of practices and procedures, in adherence to regulatory guidelines and CDC compliance. Daily payroll processing with Kronos and ADP, invoicing billing, and report directly to Account Executive to ensure open lines of communication and problem resolution.
Accomplishments
Collaborated with team of 5 in the development of Healthy Start Visit
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