clinical secretary resume example with 4+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

I am a hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings, and eager to learn new processes to support overall organizational success. Team player who is supportive and committed, takes a proactive approach to administration, and pays close attention to details. adept at offering employees and clients friendly service.

  • Critical Thinking
  • Customer Service
  • Taking Client Histories
  • CPR Certified
  • Problem-Solving
  • Medical Charting
  • Appointment Scheduling
  • Verbal and Written Communication
  • Time Management
  • Patient Database Maintenance
  • Fast Learner
  • Telephone Etiquette
  • Computer Skills
  • Dependable and Reliable
Education and Training
UNIVERSITY OF MASSACHUSETTS BOSTON Dorchester, MA, Expected in 05/2022 Bachelor of Science : Biology - GPA :
BROCKTON HIGH SCHOOL Brockton, MA, Expected in 06/2017 High School Diploma : - GPA :
American Addiction Centers - Clinical Secretary
Virginia Beach, VA, 07/2022 - 10/2022
  • Greet customers entering establishments.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Compiled physical and digital documents, charts and reports.
  • Updated group medical records and technical library to promote smooth office operations.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.

  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Crozer-Keystone Health System - Home Health Aide
Glen Mills, PA, 10/2019 - 10/2020
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores. Helped client with medication self-administration.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Improved patient outlook and daily living through compassionate care.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Mount Auburn Hospital - Mental Health Assistant
Waltham, MA, 06/2019 - 10/2019
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Tracked client movement on and off unit by documenting times and destinations.
  • Collaborated with client and clinician to develop and support goals and clinical treatment plan.
  • Bathed, fed and dressed patients based on individual abilities.
Nothing Bundt Cakes - Cashier
Columbia, MD, 04/2017 - 04/2018
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
Nothing Bundt Cakes - Cashier
Columbia, SC, 06/2015 - 07/2017
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Nothing Bundt Cakes - Cashier
Corte Madera, CA, 09/2016 - 12/2016
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers to determine wants or needs.
  • Answered customer questions and provided store information.
  • Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
  • Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
  • Remained knowledgeable of current promotions, policies regarding payment and exchanges and security practices.
Convergeone - Intern
Omaha, NE, 07/2016 - 08/2016
  • Worked with team members to promote great customer service and pleasant work environment.
  • Attended and participated in meetings and brainstorming sessions with team members.
  • Supported various program activities, assisting with administrative tasks.
  • Maintained accurate records and files pertaining to departmental areas of responsibility.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Obtained receipts for registered and certain insured mail.
  • Sold stamps and money orders to mail customers along daily route.
  • Scanned labels on letters or parcels to confirm receipt.

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Resume Overview

School Attended


Job Titles Held:

  • Clinical Secretary
  • Home Health Aide
  • Mental Health Assistant
  • Cashier
  • Cashier
  • Cashier
  • Intern


  • Bachelor of Science
  • High School Diploma

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