Compass Point Counseling Services - Clinical Resource/ Marketing Coordinator Practice Manager Resume Example

• Aetna Medicaid.
• Assist Care Managers with day-to-day functions including helping members find in-network providers; educate members on benefits available; and mailings to providers and members.
• Outreach calls to members to complete health assessments and/or questionnaires over the phone.
• Assist in process improvement projects to meet State requirements in MyCare Ohio pilot plan.

Developed new analytics tool to allow senior management to understand the impact of each project.

Executed proof of concept implementations to validate product feasibility.

Partnered with [Department Name] and [Department name] to address [Issue description].

Audited [Number] work plans per [Time period] and offered recommendations for improvements.

Maintained composure and patience in face of difficult customer situations.

Identified opportunities to upsell product and services.

Developed documentation for common processes for both support staff and end-users.

• Provided administrative support to inpatient mental health unit.
• Managed patient charts.
• Resource for patients when they needed outside doctor names, phone numbers, or any information needed for their treatment team.
• Made copies, sent faxes and handled all incoming and outgoing correspondence.
• Organized files, developed spreadsheets, faxed reports and scanned documents.
• Recorded and filed patient data and medical records.
• Strictly followed all federal and state guidelines for release of information.
• Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
• Prepared patient rooms prior to their arrival.
• Comforted patients and provided them with reassurance and encouragement.
• Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.