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Clinical Resource/ Marketing Coordinator Practice Manager Resume Example

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CLINICAL RESOURCE/ MARKETING COORDINATOR PRACTICE MANAGER
Summary

Innovative Program Manager defined by ability to rapidly understand new technologies and gain new skill sets. Seeking to bring an fresh perspective into business processes with collaborative position as Deputy Director, Consulting Services. Goal-Oriented professional seasoned Program Manager seeks employment with a social service agency that will provide opportunities for professional development and direct client service. Personable [Job Title] successful at building strong professional relationships. Skilled mentor and mediator who excels at bringing out the best in team members.

Project Manager dedicated to identifying and cultivating team members' skills and talents to improve team performance and efficiency.

Exceptionally organized and efficient Office Manager with over [Number] years experience in the office environment. Seeking a challenging role in a dynamic software company.

Highlights
  • Suicidal ideation identification
  • Exceptional interpersonal skills
  • Exemplary people management skills
  • Computer-savvy
  • Natural leader
  • Collaborative manager
  • Exceptional communication skills
  • Analytical thinker
  • HIPAA guidelines
  • Compassionate and active listener

Analytical problem solver

Critical thinking


  • New program and promotion implementation
  • Process improvement
  • Work flow planning

  • Detail-oriented
  • Maintains strict confidentiality
  • Team player with positive attitude
  • Exercises good judgment

  • Eye for detail
Accomplishments

Spearheaded all company-wide prospecting, marketing and closing endeavors.Business Development: 

  • Successfully grew business by [action].
  • Launched the [Product name] that sold [Number] million units within the first [Number] weeks on the market.
  • Established a new set of company-wide first-production review procedures, which resulted in [Positive result].

Project Management: 

  • Initiated [project] which resulted in [positive outcome].
  • Introduced more than [number] new classes and activities for adults in the [District Name] School District.

Boosted, Consulted, Created, Delegated, Developed, Directed, Enhanced, Ensured, Grew, Guided, Headed, Hired, Identified, Implemented, Increased, Initiated, Inspired, Instituted, Introduced, Launched, Managed, Mediated, Mentored, Monitored, Motivated, Negotiated, Oversaw, Produced, Recommended, Reduced, Reorganized, Reviewed, Rolled out, Spearheaded, Streamlined, Trained, Achieved, Advised, Analyzed, Approved, Assessed, Authorized

Experience
01/2014 to 10/2015
Clinical Resource/ Marketing Coordinator Practice ManagerCvs Health
  • Responsible for training center, including: creating seminar topics, recruiting presenters, scheduling seminars, marketing seminars, organizing training forms, reapplying for CEU provider status for both CSWMFT & OCDP Board.
  • Assisted in program development.
  • Created forms for DBT Center, Counseling Services, Marketed all programs.
  • Website design and management: I communicated to web developer what design CPCS wanted and worked with him until the project was ready to launch, from there I communicate with developer to make changes/updates when needed.
  • Oriented new staff; administrative as well as clinical.
  • Created policy handbook for all employees.
  • Generated new accounts by implementing effective networking and content marketing strategies.
  • Delivered performance updates, quarterly business reviews and planning meetings.
  • Planned strategic brand-building events to expand the product portfolio.
  • Identified issues with existing marketing material to drive process improvements.
  • Generated new sales opportunities through direct and telephone selling and emails.
  • Coordinated and managed major proposal processes from initiation to implementation.
  • Served as mentor to junior team members.
  • Created and executed marketing/PR campaigns, including new product introductions and existing product development.
  • Reconciled and reported discrepancies found in records.
  • Identified "bottlenecks" and implemented new and improved processes and policies.
  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Identified process boundaries and determined opportunities to automate processes and functions.
  • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
  • Drafted department-specific employee announcements.
  • Helped training and development staff with all aspects of training coordination.
  • Oversaw the development and launch of [Product name].
05/2014 to Current
Care Management AssociateCape Cod Healthcare Inc. - Ballwin , MA
  • Aetna Medicaid.
  • Assist Care Managers with day-to-day functions including helping members find in-network providers; educate members on benefits available; and mailings to providers and members.
  • Outreach calls to members to complete health assessments and/or questionnaires over the phone.
  • Assist in process improvement projects to meet State requirements in MyCare Ohio pilot plan.

Developed new analytics tool to allow senior management to understand the impact of each project.

Executed proof of concept implementations to validate product feasibility.

Partnered with [Department Name] and [Department name] to address [Issue description].

Audited [Number] work plans per [Time period] and offered recommendations for improvements.

Maintained composure and patience in face of difficult customer situations.

Identified opportunities to upsell product and services.

Developed documentation for common processes for both support staff and end-users.

01/2008 to 01/2010
Health Unit CoordinatorLindner Center Of Hope
  • Provided administrative support to inpatient mental health unit.
  • Managed patient charts.
  • Resource for patients when they needed outside doctor names, phone numbers, or any information needed for their treatment team.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Recorded and filed patient data and medical records.
  • Strictly followed all federal and state guidelines for release of information.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Prepared patient rooms prior to their arrival.
  • Comforted patients and provided them with reassurance and encouragement.
  • Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
Education
April 2014
Bachelor of Arts: PsychologyUniversity of Cincinnati - City, State

3.54 Program GPA

Coursework in Health Information Management Technology and Healthcare Quality Management

Skills

administrative, administrative support, benefits, charts, Counseling, clients, forms, Leadership, listening, marketing, mental health, Network, developer, organizing, process improvement, program development, speaking, recruiting, scheduling, seminars, staffing, Teamwork, phone, web developer, Website design and management

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

79Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Clear contact info

Resume Overview

School Attended

  • University of Cincinnati

Job Titles Held:

  • Clinical Resource/ Marketing Coordinator Practice Manager
  • Care Management Associate
  • Health Unit Coordinator

Degrees

  • Bachelor of Arts : Psychology

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