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clinical practice coordinator resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Versatile Clinical Coordinator with a 12-year background coordinating and collaborating with clinical staff to achieve patient satisfaction. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Seeking opportunities to expand strengths and skills while facilitating company growth.

Skills
  • Epic Systems
  • Verbal and Written Communication
  • Organizing Staff Schedules
  • Multiple Priorities Management
  • Customer Service
  • Critical Thinking
  • Detail Oriented
  • Attention to Detail
  • Problem-Solving
  • Decision Making
  • Customer Management
  • Schedule Management
  • Team Leadership
  • Task Delegation
  • Project Coordination
  • Time Management
  • Data Collection
  • Resource Coordination and Allocation
  • Research and Analytical Skills
  • Computers and Technology
Experience
09/2018 to Current Clinical Practice Coordinator Christiana Care Health System | Kennett Square, PA,
  • Communicated with patients with compassion while keeping medical information private.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Complied with OSHA and HIPAA regulations.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Led and motivated 8-10 employees through supervision, training and coaching on duties and daily operational activities.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
  • Participated in daily meetings with department heads to discuss census information, admissions and discharges for residents.
  • Drove process, efficiency and quality improvements, resulting in 80% increase in patient discharge times.
  • Delivered high-quality administrative and customer service which boosted efficiency and improved overall process flow.
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Managed office multi-line phone system by checking voicemail, returning calls and directing messages to team members.
  • Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.
10/2017 to 11/2018 Lead Patient Care Coordinator Cvs Health | Cleveland, OH,
  • Led and motivated 15-20 employees through supervision, training and coaching on duties and daily operational activities.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Complied with OSHA and HIPAA regulations.
  • Prepared presentations for customers and staff members detailing project scope, progress and results.
  • Verified availability of in-house and external participants for planned meetings.
  • Sent out frequent telephone or email reminders of scheduled meetings to participants.
  • Monitored project progress and presented status to leaders to solve productivity issues.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Managed work streams for both routine and special projects.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Assisted with development of regulatory compliance systems.
  • Conducted research and reached out to patients or customers to verify system information for accuracy.
  • Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
11/2015 to 10/2017 Clinical Coordinator Conmed Corporation | Tacoma, WA,
  • Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.
  • Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
  • Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists.
  • Scheduled appointments for patients via phone and in person.
  • Managed up to 30 patient referrals daily through multi-line telephone system.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Administered medications and various vaccines and performed in-office labs and tests.
10/2010 to 11/2015 Medical Assistant Pacific Medical Centers | Apple Valley, CA,
  • Scheduled appointments for patients via phone and in person.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Educated patients about medications, procedures and physician's instructions.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Performed preliminary physical tests to accurately record results in patient history summary.
Education and Training
Expected in 06/2010 to to Associate of Applied Science | Medical Assisting Heald College , Hayward, CA, GPA:
Expected in to to Bachelor of Science | Public Health University of Maryland - College Park, College Park, MD GPA:
Accomplishments
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Named Employee of the Year, 2017 and 2020
Certifications
  • Association for Project Management (APM)
  • Certified in EPIC Cadence, Prelude.
  • Certified Medical Assistant (CMA)
  • Basic Life Support, AHA - 2021

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Resume Overview

School Attended

  • Heald College
  • University of Maryland - College Park

Job Titles Held:

  • Clinical Practice Coordinator
  • Lead Patient Care Coordinator
  • Clinical Coordinator
  • Medical Assistant

Degrees

  • Associate of Applied Science
  • Bachelor of Science

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