clinical operations coordinator ii resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic, excellent organizational skills, and exceptional customer service skills to any setting. Excited to begin new challenge with successful team.
Clinical Operations Coordinator II | December 2019 - April 2020
Clinical Operations I | September 2018 - December 2019
Clinical Operations Receptionist | May 2018 - September 2018
Greeted visitors, assessed needs of clients and directed to appropriate personnel.
Addressed client's concerns, resolve complaints or answer account-related questions.
Trained 4 newly hired employees on best practices and protocol while managing teams to maintain optimal productivity.
Mentored new employees on scheduling and operations tasks while delivering constructive feedback to employees and supervisor to increase understanding of job duties.
Sorted incoming mail and directed to correct personnel each day.
Scheduled on average 10 appointments a day based on therapist/location availability and established load parameters.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Processed payments for therapy services and updated accounts to reflect balance changes.
Conducted admissions appointments for new clients, for an average of 4 clients a day.
Obtained health information records and uploaded into company databases.
Recognized by management for providing exceptional customer service.
Improved client satisfaction by finding creative solutions to problems.
Adhered to strict HIPAA guidelines at all times according to company policy.
08/2016 to 05/2018
Guest Services AgentMarriott Vacations Worldwide – Palm Desert, CA,
Greeted, registered and assigned rooms to guests of hotels.
Made and confirmed reservations.
Served high-profile clientele.
Posted charges for rooms, food, liquor, or telephone calls using OPERA.
Promoted the hotel brand through enrolling guest in membership program.
Computed bills, collected payments and made changes for guests.
Solved any guest issues in a timely manner and ensured that guests are receiving luxury service.
Displayed 'Yes, I can' attitude in order to provide highest level of customer service to guests.
Trained 6 new employees at the front desk.
Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
Shared key information regarding the hotel to guests, including details about the pool and restaurants.
Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
03/2015 to 05/2016
Guest Services AgentHotel Parq Central – City, STATE,
Greeted arriving guests to provide assistance and facilitate check-ins.
Responded to guests, including email, telephone and in-person inquiries.
Managed guest check-in and check-out procedures, reservations and payments.
Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
Established a knowledge of local restaurants, historic sites, nightlife and shows so that such information could be given to interested guests.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
Provided concierge services for guests as needed.
Drove shuttle for guests within a 3-mile radius from hotel up to 10 times per day.
Escorted travelers to and from guest rooms and assisted with luggage.
Maintained pristine condition of lobby at all times and removed trash and discarded items immediately.
Education and Training
Expected in 05/2020 to to
Bachelor of Arts: Psychology University of New Mexico - Albuquerque, NM, GPA:
Minor in Sociology
Dean's List Honoree Fall of 2013, spring 2014
Accomplishments
2019 Employee of the month in September at Fraser
2018 Number one enroller for Radisson Rewards loyalty program throughout all RHG hotels in world
2018 Finalist for 2018 Diamond Service Award
2017 Employee of the Month for Radisson September
Numerous mentions on Company's Survey system/Trip Advisor
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.