Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic, excellent organizational skills, and exceptional customer service skills to any setting. Excited to begin new challenge with successful team.
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Clinical Operations Coordinator II | December 2019 - April 2020
Clinical Operations I | September 2018 - December 2019
Clinical Operations Receptionist | May 2018 - September 2018
- Greeted visitors, assessed needs of clients and directed to appropriate personnel.
- Addressed client's concerns, resolve complaints or answer account-related questions.
- Trained 4 newly hired employees on best practices and protocol while managing teams to maintain optimal productivity.
- Mentored new employees on scheduling and operations tasks while delivering constructive feedback to employees and supervisor to increase understanding of job duties.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled on average 10 appointments a day based on therapist/location availability and established load parameters.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments for therapy services and updated accounts to reflect balance changes.
- Conducted admissions appointments for new clients, for an average of 4 clients a day.
- Obtained health information records and uploaded into company databases.
- Recognized by management for providing exceptional customer service.
- Improved client satisfaction by finding creative solutions to problems.
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Greeted, registered and assigned rooms to guests of hotels.
- Made and confirmed reservations.
- Served high-profile clientele.
- Posted charges for rooms, food, liquor, or telephone calls using OPERA.
- Promoted the hotel brand through enrolling guest in membership program.
- Computed bills, collected payments and made changes for guests.
- Solved any guest issues in a timely manner and ensured that guests are receiving luxury service.
- Displayed 'Yes, I can' attitude in order to provide highest level of customer service to guests.
- Trained 6 new employees at the front desk.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
- Shared key information regarding the hotel to guests, including details about the pool and restaurants.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Responded to guests, including email, telephone and in-person inquiries.
- Managed guest check-in and check-out procedures, reservations and payments.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
- Established a knowledge of local restaurants, historic sites, nightlife and shows so that such information could be given to interested guests.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Provided concierge services for guests as needed.
- Drove shuttle for guests within a 3-mile radius from hotel up to 10 times per day.
- Escorted travelers to and from guest rooms and assisted with luggage.
- Maintained pristine condition of lobby at all times and removed trash and discarded items immediately.
- Minor in Sociology
- Dean's List Honoree Fall of 2013, spring 2014
- 2019 Employee of the month in September at Fraser
- 2018 Number one enroller for Radisson Rewards loyalty program throughout all RHG hotels in world
- 2018 Finalist for 2018 Diamond Service Award
- 2017 Employee of the Month for Radisson September
- Numerous mentions on Company's Survey system/Trip Advisor
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Resume Overview
School Attended
- University of New Mexico
Job Titles Held:
- Clinical Operations Coordinator II
- Guest Services Agent
- Guest Services Agent
Degrees
- Bachelor of Arts
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