Experienced Clinical Nurse Manager with over 17 years of outpatient wound care and 9 years of management experience. Excellent reputation for resolving problems and improving customer satisfaction. Expert in all aspects of patient care and highly adept in working closely with physicians to achieve optimal patient outcomes. Proven leader focused on developing clinically competent, patient-focused teams. Accomplished in improving delivery of care, patient outcomes and nursing staff performance.
Skills
Care Planning and Management
Patient Health Education
Unit Administration
Clinical Quality Improvement
Patient Advocacy
Electronic Charting
Nurse Leadership
Seasoned in medical clinical procedures
Hiring and recruitment
Team Building
Patient education and counseling
Relationship building and retention
Training and mentoring
Multidisciplinary team collaboration
Education
Western Governors UniversitySalt Lake City, UTExpected in 06/2021 ā āBachelor of Science:RN To BSN - GPA:
Hinds Community CollegeRaymond, MSExpected in 12/1991 ā āAssociate of Science:Nursing - GPA:
Conducted rounds with physicians, advising physicians on patients' conditions and assisting in coordinating diagnostic testing and follow up appointments to achieve optimal patient outcomes.
Reviewed charts weekly to complete quality control checks.
Oversaw training, staffing and education of all clinic staff
Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
Supported patient self-advocacy within family relationships and during treatment plans.
Performed head-to-toe physical assessments, prioritizing treatment and delegating assignments to maintain patient flows.
Interacted effectively with department managers to promptly correct problems and improve services.
Documented all aspects of care following facility and Medicare standards, creating accurate patient records of all interactions and interventions to sustain continuity of care.
Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
Counseled families to improve communication.
Sought opportunities to improve patient care, outcomes and nursing staff performance.
Advocated for patients' physical, psychosocial, developmental, spiritual and emotional needs during planning.
Educated patients and families on treatment, expected outcomes and discharge instructions, serving as advisory resource to patients and families to facilitate recovery.
Reviewed charts weekly to complete quality control checks.
Administered performance evaluations and probationary reviews to assess nursing personnel.
Documented all aspects of care following facility and Medicare standards, creating accurate patient records of all interactions and interventions to sustain continuity of care.
Performed head-to-toe physical assessments, prioritizing treatment and delegating assignments to maintain patient flows.
Oversaw training, staffing and education of all wound center staff
Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
Conducted rounds with physicians, advising physicians on patients' conditions and assisting in coordinating diagnostic testing and follow up appointments to achieve optimal patient outcomes.
Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
Supported patient self-advocacy within family relationships and during treatment plans.
Oversaw operations, including admissions and discharges and scheduling of nursing staff.
Sought opportunities to improve patient care, outcomes and nursing staff performance.
Educated patients and families on treatment, expected outcomes and discharge instructions, serving as advisory resource to patients and families to facilitate recovery.
Interacted effectively with department managers to promptly correct problems and improve services.
Hca - Director of Wound Care West Palm Beach, FL, 05/2011 - 05/2012
Treated and carefully tended to vascular and diabetic ulcers.
Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
Instructed patients and caregivers on how to clean and dress wounds and how to prevent infections.
Advised patients on proper nutrition and offered holistic solutions to severe conditions.
Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Developed and maintained departmental policies, procedures and patient care standards based on evidence-based practice guidelines and expert opinions.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Recruited, hired and coached employees to offer high-quality, cost-effective care.
Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Central Mississippi Medical Center - Wound Management Center- Patient Care Manager City, STATE, 10/2003 - 04/2011
Instructed patients and caregivers on how to clean and dress wounds and how to prevent infections.
Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
Assessed and treated draining of wounds and burns.
Documented and examined patient recovery and reported progress to doctors for effective management.
Treated and carefully tended to vascular and diabetic ulcers.
Supported and assisted doctor in all duties, including surgery, consultation and recovery procedures.
Advised patients on proper nutrition and offered holistic solutions to severe conditions.
Educated patients and answered questions about health condition, prognosis and treatment.
Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
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