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Clinical Manager Resume Example

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CLINICAL MANAGER
Summary

Dynamic Clinical Supervisor eager to leverage expertise to develop nursing teams with strong clinical, technical, and decision-making skills. Proven success in improving patient care and outcomes by developing and leading robust training programs.

Skills
  • Program/Project Management
  • Relationship Management
  • Case Management
  • Team Leadership & Development
  • Quality/Performance Enhancement
  • Well-trained in Avaya CMS Supervisor, NICE, Vivify
Experience
Global Medical Response | Dallas, TXClinical Manager08/2018 - Current
  • Access2Care.
  • Clinical Nurse Manager excellent at directing, organizing and supervising the work of all nursing staff.
  • Oversee the tasks of registered nurses, licensed practical nurses, case managers, and non clinical staff.
  • Specialize in being a middle manager and provide reports to a nursing administrator about all activities going on within the nursing staff.
  • Build relationships with internal and external customers to insure optimal service.
  • Providing telephonic patient monitoring through the use of Vivify for such conditions as Sepsis, COPD, Diabetes, and COVID19.
  • Provide remote and in person education to all new employees and current staff.
  • Manage work projects that result in new or enhanced clinical abilities or support models that span multiple functional areas.
  • 911 Nurse Triage support for low acuity DC 911 callers.
  • Arrange clinic appointments and transportation for these callers.
  • 911 Nurse Triage support for Alexandria, Santa Cruz, Arlington COVID 19 callers.
  • CMS Supervisor, Avaya Call System, and NICE applications to assist with management of team members.
  • Develop and maintain work scheduled for over 20 Registered Nurses and Licensed Practical Nurses.
  • Developed as needed bulletin to provide updates to all team members.
  • Developed and updated work related training materials an posted to Microsoft Teams.
Highland Springs Living | Dallas, TXAssistant Director of Nursing 01/2016 - 07/2018
  • Director of 44 bed Skilled Nursing Unit.
  • Provide for hiring, supervising, professional development, mandatory training, performance appraisals and management of Nursing Department personnel.
  • Make frequent rounds on nursing units on all shifts to assess performance of nursing staff and quality of care given.
  • Works in collaboration with Nursing Director regarding budget review, personnel management, monitoring of productivity and staff development.
  • Recruiting, hiring, and training clinical team members and their performance management, evaluation, and engagement.
  • Creates and maintains a supportive working environment for all staff.
Texas Regional Medical Center | Sunnyvale, TXCharge Nurse01/2010 - 01/2016
  • This is the place for a brief summary of your key responsibilities and most stellar accomplishments.].
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Educated patients, caregivers, and families on diagnoses, treatment and disease prevention.
  • Organized and delegated tasks during rapid response and high-pressure code situations.
  • Monitor and document patients' condition, medications administered and interventions applied.
  • Coordinated and led nursing education, including in-services, facilitating nurse leadership development and career growth.
  • Managed patient admissions and hospital discharges to various settings, including home care, rehabilitation or self-care.
  • Monitored patient status and treatment progress, reporting observations to physicians.
  • Facilitated HIPAA and JCAHO reviews through patient chart audits, inventory and supply management, medication inventory management, biohazard management, and maintaining patient medical record confidentiality compliance; ensured all patient care, unit operations, and nursing protocols were in place and adhered to.
  • Liaised with various stakeholders, including physicians and ER staff, to reduce critical minutes between admission and treatment, effectively boosting positive patient outcomes.
  • Oversaw daily activities and continuous development of 30+ nurses.
  • Collaborated with multidisciplinary healthcare specialists to devise, implement, and modify plans of care defining patient outcome goals; communicate with patients and caregivers to drive patient advocacy objectives.
  • Actualized and adapted strategies and care plans to drive patient outcomes and achieve recovery goals.
Doctors Hospital | Dallas, TXCharge Nurse Cardiac Unit 05/2000 - 12/2009
  • Educated patients, caregivers, and families on diagnoses, treatment and disease prevention.
  • Organized and delegated tasks during rapid response and high-pressure code situations.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Assessed and assisted patients with diverse range and comorbid chronic diagnoses, including chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes, and sepsis.
  • Coordinated staff to meet patient care needs.
  • Created patient care plans, monitored patients and participated in consults.
  • Created and implemented care plans after reviewing patients' imaging and test results, working closely with other members of interdisciplinary team.
  • Delivered high level of care to every patient.
  • Provided leadership to telemetry and acute care unit; coordinated, tasked, and supervised nurses and ancillary staff based on staffing requirements.
  • Facilitated patient admission, transfer, and discharge processes.
  • Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
  • Presented information regarding diagnoses, conditions, illnesses, treatments and outcomes to patients and families in clear, easy-to-understand terminology.
  • Delegated and prioritized tasks, streamlining all steps in rapid response situations.
  • Identified areas in need of clinical improvement and implemented process changes to accommodate.
  • Completed clinical tasks while adhering to defined policies and procedures.
  • Oversaw unit processes, including patient admission and discharge.
  • Coordinated and led nursing education, including in-services, facilitating nurse leadership development and career growth.
Education and Training
El Centro College | Dallas, TXAssociate of Applied Science in Nursing 04/1994
Licensing

Hold Registered Nurse license in all 34 compact states, Alaska, Illinois, Washington DC, Connecticut, Vermont and Rhode Island.

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Resume Overview

Companies Worked For:

  • Global Medical Response
  • Highland Springs Living
  • Texas Regional Medical Center
  • Doctors Hospital

School Attended

  • El Centro College

Job Titles Held:

  • Clinical Manager
  • Assistant Director of Nursing
  • Charge Nurse
  • Charge Nurse Cardiac Unit

Degrees

  • Associate of Applied Science in Nursing

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