clinical lab representative resume example with 18+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Highly competent and organized professional with extensive medical work experience combined with administrative oversight and staff leadership, resulting in exceptional quality and service standards. In-depth understanding of administration and office management best practices, skilled in scheduling, planning, organizing, and delegating. Ability to take the initiative and exercise independent judgment, decision-making, and problem-solving expertise. High performer with a passion for achieving challenging goals, keen to leverage Bachelor’s Degree in the healthcare and administrative roles to make a positive impact on people’s lives.

  • Attention to Detail
  • Customer Service
  • Database Management
  • Research
  • Analytical Skills and Data Collection
  • Scheduling and Planning
  • Staff Training and Development
  • Processing Samples
  • Verbal And Written Communication
  • Laboratory Practices
  • Regulatory Compliance
  • Analytical Skills
Work History
01/2015 to Current Clinical Lab Representative Mercy Health System | Edgerton, WI,
  • Facilitate smooth operations by providing comprehensive administrative support
  • Deliver excellent customer service by warmly greeting patients, answering high volume of incoming calls, responding, and providing timely follow-up to inquiries
  • Keep track of medical records and charts
  • Improve patient registration processes by entering accurate patient information into database while maintaining utmost levels of confidentiality at all times
  • Troubleshoot specimen irregularities, assist with requisition problems, and make recommendations for process improvement
  • Maximize patient comfort and positive outcomes by providing accurate specimen requirements and collecting blood specimens through venipuncture and capillary methods
  • Increase productivity by maintaining and organizing laboratory equipment, as well as performing cleaning tasks
  • Conduct training for new employees by incorporating robust performance measurement and promoting multidisciplinary collaboration to improve patient satisfaction.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Handled 100 or more calls per day to address customer inquiries and concerns
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Exceeded goals through effective task prioritization and great work ethic
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Conducted research, gathered information from multiple sources and presented results
01/2009 to 01/2015 Phlebotomy Lab Technician Solstas Lab Partners | City, STATE,
  • Coordinated efficient patient flow activities by managing high volume of incoming calls and scheduling appointments; oversaw billing and laboratory computer operations
  • Established open communication with patients to alleviate anxieties and encourage comfort, instructed patients on specimen collection procedures
  • Performed blood, urine, drug screen, paternity, and breath/saliva collection procedures while following safety, quality control, and procedural guidelines
  • Answered patients' questions on collection techniques and provided additional information as requested
  • Maintained phlebotomy area clean and stocked with supplies, ensured proper packaging and storage for preservation of blood.
  • Received and processed stock into inventory management system
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
01/2004 to 01/2009 Phlebotomist Lab Corp | City, STATE,
  • Prioritized daily activities based on urgency of requests for fluid samples
  • Identified patients and personal information, kept accurate records on specimens and tests
  • Ensured integrity of specimens and confidentiality of results while performing venipuncture and skin puncture procedures, urine collections, centrifuging, and autoclaving tests
  • Maintained specimen quality by handling specimens according to laboratory protocols and delivering to processing area in a timely manner
  • Prepared equipment to efficiently collect blood products, verified records, and organized specimens for laboratory analysis, complying with all safety requirements.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
  • Reviewed patient records for accuracy and completeness
  • Organized daily work based on collection priority
  • Used personal protective equipment correctly to protect coworkers and patients
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures
  • Monitored patients for reactions and verified sample quality
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
  • Stocked phlebotomy cart or carrier with appropriate supplies
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care
Expected in 05/2021 to to Bachelor of Science | Social Science/ Psychology University of Maryland University College (UMGC), College Park, MD, GPA:
Expected in 05/2019 to to Associate of Arts | General Studies Prince George's Community College, Upper Marlboro, MD GPA:
Expected in 2006 to to MEDICAL ASSISTANT CERTIFICATE | Medix , Washington, D.C., GPA:
Expected in 2000 to to EMT LICENSE | Mr. Hooper, Washington, D.C., GPA:
Expected in 1998 to to PHLEBOTOMY CERTIFICATE TRAINING PROGRAM | Howard University, Washington, D.C., GPA:

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Resume Overview

School Attended

  • University of Maryland University College (UMGC)
  • Prince George's Community College
  • Medix
  • Mr. Hooper
  • Howard University

Job Titles Held:

  • Clinical Lab Representative
  • Phlebotomy Lab Technician
  • Phlebotomist


  • Bachelor of Science
  • Associate of Arts

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