Healthcare industry expert Accomplished Nursing Consultant, with extensive with extensive healthcare industry experience in leading people, buildingcare and improvement teams to redesign care, and providing consultative services to healthcare organizations. Expertise in optimizing EHRs, performance improvement and using data and analytics as a platform for change. Track record leading organizations through Patient Centered Medical Home initiatives to achieve recognition, establishing foundations for population health and improving clinical, process and performance outcomes. Early adopter of health information technology to change care Unique combination of experience in designing and implementing tools that allow organizations to use data to understand and improve care including on-line EHR/Care Management learning modules, Patient Health Home Accelerator, LaunchPad for Quality Improvement and Analytics platform. NCQA Patient Centered Medical Home Certified Content expert and CPHIMS. Leader Develop solid relationships with providers and bring teams together across disciplines. Strong collaborator, able to build relationships in complex environments. communicator offering outstanding coaching, presentation, communication and team management skills. Develop, mentor and lead individuals, teams and functions in all company phases including start-up, high growth as well as right-sizing.
Quality and Performance Improvement Quality Measures and Data Analysis
Conducting Needs Assessments Program Development
Relationship and Team Building Population Health Strategies
Presentation and Facilitation Patient Centered Medical Home
Clinical Director08/2009 to 12/2015ARCADIA HEALTHCARE SOLUTIONSBurlington, MA
Direct the development and implementation of repeatable clinical offerings, develop and lead clinical delivery teams, create training programs, facilitate steering committees and provide executive level consultation to successfully achieve project and company goals.
Responsible for up to 30 staff.
Contributor to design and implementation of quality improvement programs including Arcadia's Launchpad allowing community health center collaboratives to share best practices for quality improvement.
Consulted with NCQA regarding PCMH redesign and e-measure certification.
Created approach to patient centered medical home including assessment, gap analysis, roadmap and implementation reducing time to recognition by 50%.
Organized, trained and mentored teams in healthcare basics, practice redesign, EHR optimization, measure development and analysis to successfully complete independent work on client projects.
Facilitated multi-stakeholder steering committees to promote and enhance EHR, care process and data governance including but not limited to CMOs, Division Chiefs, COOs, and Quality Directors.
Standardized and implemented data driven Practice Health Assessment and tools for EHR optimization programs with recommendations to capture over $1 million in productivity savings, improved provider proficiency and satisfaction in EHR use and improvement in process based clinical quality measures.
Developed and executed PCMH Coach training program resulting in over 30 trained coaches across Louisiana, California and Massachusetts.
Provided clinical and workflow subject matter expertise (SME) to develop Arcadia's Patient Centered Health Home Accelerator used in six states to assist more than 100 practices with recognition process.
Directed large scale organizational transformation resulting in NCQA Level 3 PCMH Recognition and cultural change for 17 site FQHC resulting in a cost savings of $3.1 million, Clinical Leader for the implementation of a patient centered medical home (PCMH) model of care for large multi-site Academic medical center/group health systems and community health systems.
Develop and execute population health and care management strategies designed to reduce risk and maximize efficiency using data visualization and analysis tools.
Successfully turned around failing PCMH and optimization projects resulting in on time deliverables and recovery and maintenance of client trust.
Guide development and quality assurance processes for measures and reports resulting in enhanced team knowledge, testing rigor and reducing the number of defects and rework.
Successful recruit top talent and manage staffing for clinical and practice consultant staff in support of clinical delivery support.
Implement strategies for Clinical teams to drive optimization and improvements of clinical quality, operations and team satisfaction performance, including Meaningful Use and P4P.
Manager07/2006 to 06/2009MASSPROWaltham, MA
Recruited to lead CMS sponsored special project to build and deliver online content for practice redesign and EHR adoption to support state quality improvement organizations (QIOs).
Responsible for six employees.
Managed $3.9 million CMS sponsored program providing learning tools to assist physician offices in adoption of EHR technologies, patient self-management and care processes that improved doctors' office care and outcomes.
Rolled out Care Management and DOQ-IT University, successfully facilitated monthly QIO educational sessions, developed training and coordinated expert speakers to support learning needs for care management and resulting in over 2000 practice and QIO users.
Organized and managed teams of physician and industry experts from across the country in Clinical Decision Support and Patient Self-Management to validate approach, create content and tools to support DOQ-IT University and understand future needs for EHR adoption and Care Management.
Created series of educational videos including patient and staff testimonials used to assist physician groups with practice transformation and introduce of Patient Centered Medical Home model.
Effectively led early adopter physician organization in a multi-payer, Patient Centered Medical Home Certification initiative leading to NCQA Level 3 recognition for 9 practices in 9 months.
Accountable for strategy development with CMO and physician leaders from small to large community health center systems.
Collaborated with Massachusetts Health Quality Partners to design and implement patient experience and diabetes collaborative resulting in enhanced understanding of strategies to support needs of practices to improve patient experience and diabetes care workflows and outcomes.
Developed and executed multiple learning collaboratives in support of practice redesign, patient experience and PCMH based projects.
Support teams responsible recruitment and support of EHR adoption, quality reporting in government contracts.
Executive Director07/1999 to 05/2006JOSLIN DIABETES CENTERBoston, MA
Directed patient care delivery across the organization, administrative responsibility for Adult Diabetes, Renal, Health Information Management and laboratory services.
Responsible for 45 FTEs.
Execution of clinical quality and service programs including EHR implementation, DPH regulations, and NCQA certifications.
Implemented formal quality improvement program, successfully integrating physician leadership to reduce no show rates, maintain productivity status post EHR implementation and improve coordination of care.
Led the team responsible for development of JoslinCare resulting in the creation of new care teams, roles and advanced collaboration that resulted in a systematic risk-based system to provide care.
Spearheaded teams to support initial obtainment of NCQA Diabetes Program Recognition and ongoing to support to American Diabetes Recognized Education program.
Launched patient care program based on Chronic Care Model.
Defined and measured both system and clinical outcomes to assess the effectiveness of model.
Spearheaded implementation of an electronic medical record; provided ongoing oversight resulting in new processes of care.
Facilitated integration of Joslin's EHR into CareWeb promoting interoperability between Beth Israel Deaconess Medical Center (BIDMC) and Joslin's EHR to facilitate care at both institutions.
Redesigned BIDMC and Joslin joint diabetes inpatient team services resulting in that improved level of consultation services and post discharge access for providers, staff, and patients.
Managed a combined budget of $3.5 million for key departments.
Utilized creative strategies, including job redesign, to empower line staff to create a culture of accountability and responsibility and increase employee satisfaction.
Nurse Manager12/1995 to 05/1999BETH ISRAEL DEACONESS MEDICAL CENTERBoston, MA
Directed clinical care and operations of academic outpatient OB/GYN and Primary Care faculty and residency programs.
Responsible for service standards, budget and 30 FTE.
Ambulatory Obstetrics and Gynecology and Health Care Associates Facilitated staff and nurse productivity including implementation of cross-training for support staff and increased resident and nurse patient care sessions.
Provided more support for attending physicians, improved team's job satisfaction and increased productivity of nurse practitioners from 4 patients/session to 7.5 patients/session.
Implemented utilization of Sharp Focus triage protocols for symptom-based calls, centralized key aspects of triage to improve patient access, and expanded nurse phone coverage resulting in better standardization of care.
Prioritized the need for and promoted the development of Anticoagulation Management Service for 300+ patients with use of point-of-care testing.
Program increased nursing resources, improved outcomes and increased rate of INR results in a therapeutic range.
Developed workflow systems and clear concise emergency response training resulting in improved patient outcomes and seamless patient care experience.
Nurse Manager01/1992 to 11/1995Brigham and Women's HospitalBoston, MA
Managed 3 Practices- Continence Center for Women, Faculty OB/GYN, and Family Planning.
Clinical Nurse III07/1985 to 01/1992BETH ISRAEL HOSPITALBoston, MA
General Gynecology and Emergency Unit.
MS: ADMINISTRATION AND ACUTE CARE NURSINGSalem State CollegeSalem, MAADMINISTRATION AND ACUTE CARE NURSING
BS: NURSINGKent State UniversityNURSING
Healthcare Business Women's Association
*Healthcare Information and Management Systems Society (HIMSS)
*Sigma Theta Tau International Honor Society of Nursing
*CARING (Connecting, Sharing, & Advancing Healthcare Informatics advocacy organization)
Osheroff, JA et al.Improving Outcomes with Clinical Decision Support: An Implementer's Guide,
Kimker, LK and Simpson, L.Why Every Physician's Group Needs a Medical Home Strategy.
HIMSS Digital Office, March 2011. Top Ten Article for 2011.
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improvement, recruitment, reporting, staffing, strategy development, phone, training programs, triage, workflow