clinical director resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Knowledgeable and efficient Certified Ophthalmic Assistant with proven expertise in managing and maintaining smooth patient flows. Proficient in routine workups, issue triage and diagnostic testing. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Ocular Measurements
  • Retinal Procedure Assistance
  • Preliminary Testing
  • Supplies Inventory
  • Ophthalmology Testing
  • Diagnostic Testing
  • Instrument Sterilization
  • Contact Lens Evaluation
  • Microsoft Office
  • Supervision & Leadership
  • Reliable & Trustworthy
  • Team Building
  • Flexible Schedule
  • Organizational Skills
  • Training & Development
  • Relationship Building
  • Team Management
  • Data Management
  • Active Listening
  • Friendly, Positive Attitude
  • Maintenance & Repair
  • Customer Service
  • Planning & Organizing
  • Computer Skills
  • People Skills
  • Good Work Ethic
  • Problem Resolution
  • First Aid/CPR
04/2013 to Current Clinical Director State Of Massachusetts | Middleton, MA,
  • Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
  • Coordinated weekly work schedules for department employees.
  • Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
  • Interviewed applicants and made recommendations for new hires.
  • Introduced new departmental policies and oriented staff to facilitate adoption of changes.
  • Coordinated with managers to develop programs targeting clinical education, overall departmental competencies, individual performance, patient safety and service-related issues.
  • Improved medical equipment competencies and care best practices through various ongoing learning options.
  • Explained policies, procedures and services to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Recruited, hired and trained new medical and facility staff.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Devised training programs to close gaps in nurse and staffs' competencies.
11/2005 to 04/2013 Certified Ophthalmic Assistant Virginia Eye Consultants | Toledo, OH,
  • Triaged clinical issues to help Technicians focus on appointments and maximize time.
  • Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
  • Set appointments, verified insurance and informed patients of important points such as pre-surgery restrictions.
  • Kept examination rooms, clinical areas and equipment clean and patient-ready.
  • Tested patients' visual fields and ocular motility and completed full patient work-ups.
  • Collected essential medical information and documented data in EHR platform.
  • Prepared patients and administered basic eye exam tests.
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Wrote, edited and filed patient medical records, maintaining confidentiality.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Assisted during in-office surgical procedures and collected ultrasound images.
  • Conducted follow-ups with patients to evaluate progress, promote continuity of care and improve health outcomes.
  • Counseled patients in surgery and treatment plans.
  • Analyzed test results and contributed to diagnostic discussions.
  • Observed pupils, visual acuteness and extra-ocular movements to check patient status.
  • Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.
07/2001 to 11/2023 Photo Technician Sanmina Sci | Fremont, CA,
  • Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
  • Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
  • Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
  • Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
  • Manipulated digital images through advanced computer skills, video editing and image retouch and promoted technical quality of final output.
  • Mastered traditional and digital photographic processes and handled, mixed and replenished chemicals.
  • Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
  • Trained and guided employees on how to correctly process payments, print photos and merchandise products.
  • Created prints according to customer specifications and laboratory protocols.
  • Inserted processed negatives and prints into envelopes for delivery to customers.
  • Assisted customers with design projects for completion in photo lab.
  • Reprinted originals for enlargement or in sections to be pieced together.
  • Filled tanks of processing machines with developer, dyes and stop-bath solutions.
Education and Training
Expected in 05/2021 High School Diploma | Lake Weir High, Ocala, FL, GPA:
Expected in | Science Education Central Florida Community College, Ocala, FL, GPA:
  • Certified Ophthalmic Assistant (COA)

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Resume Overview

School Attended

  • Lake Weir High
  • Central Florida Community College

Job Titles Held:

  • Clinical Director
  • Certified Ophthalmic Assistant
  • Photo Technician


  • High School Diploma
  • Some College (No Degree)

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