Dedicated professional with over 8 years of experience in the behavioral health field including inpatient, outpatient and community services. During this time I have held multiple managerial positions. I am skilled at providing direct care to clients as well as completing administrative duties. Throughout my experience in this field I have developed exceptional problem solving skills and an ability to be a leader for both staff and clients. I am highly self motivated and always looking for ways to improve the proficiency of programs that I work with. I am currently pursuing a degree in an Allied Health profession which is continually expanding my knowledge in this area.
Skills
Work independently & efficiently
60+ WPM typing speed
Electronic Medical Record keeping
Medical terminology
Culturally-sensitive
Motivational Interviewing
HIPPA compliance
CPR/AED for Professional Rescuers
Education
Seneca High SchoolErie, PA, Expected in – –High School Diploma: - GPA:
Mercyhurst UniversityErie, PA, Expected in 05/2023 – –:Athletic Training - GPA:
Work History
Nuvance Health - Clinical Care Staff Wappingers Falls, NY, 09/2018 - Current
Full-time, 40 hours per week
Maintain safety for clients and staff
Act as Shift Leader as needed
Meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients
Plan and facilitate psychological education groups
Utilize computer systems to enter administrative data in patient systems
Document and bill for all services provided
Learn and utilize basic medical terminology to record patient messages
Attend clinical meetings and provide client updates to the treatment team
Develop and compile data to prepare reports, update client plans
Facilitate the interdisciplinary coordinated care model and work in collaboration with the Clinicians
Receive incoming calls and make outgoing calls on behalf of clients
Interview, screen, hire, supervise, train, coach and evaluate staff
Create staff schedules and manage time sheets
Set productivity expectations and ensure services are being provided appropriately and billed for accurately and timely and maintain productivity spreadsheets
Audit progress notes and other documentation, verify and update all demographics and insurance information
Use, and navigate between, various types of office automation equipment and software to support client care
Schedule medical appointments in a clinical setting and enter no-show information
Meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments
Conduct therapeutic individual, family and group skills sessions
Meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate care for clients
Communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers
Operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information into or from electronic health records, scheduling systems, and/or reports
Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients (Medical Terminology course completed)
Complete Functional Assessments, Level of Care Assessments, and Treatment Plans
Work independently in the accomplishment of a wide variety of duties performing patient support work
Provide skilled customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution
Facilitate the interdisciplinary coordinated care model and work in collaboration with the Clinicians
Stay up to date with training and ongoing changes within the field
Maintain a working knowledge of program operations and regulations
Family Centered Services Of Alaska - Unit Manager City, STATE, 04/2012 - 07/2016
Full-time, 40 hours per week
Provide a safe environment for unit staff and clients
Supervise and maintain staff by coaching, counseling, evaluating and disciplining staff
Operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information into or from electronic health records, develop and compile data
Communicate effectively and professionally in person, electronically, and/or by telephone
Create staff schedules, ensure proper coverage at all times including filling call-offs, manage timesheets
Schedule meetings, reserve meeting rooms and prepare meeting minutes
Schedule day to day activities within the facility, develop and implement curriculum for athletics, living skills, psych-education and overall wellness
Handle recreational funds for the unit, purchase supplies, perform unit inspections
Maintain client files and perform monthly peer reviews of paperwork
Facilitate the interdisciplinary coordinated care model and work in collaboration with the Clinicians
Create opportunities for clients to engage in the community and reserve vehicles as needed
Stay up to date with training and ongoing changes within the healthcare field
Maintain a working knowledge of program operations and regulations
Work independently in the accomplishment of a wide variety of duties performing patient support work
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