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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Dedicated professional with over 8 years of experience in the behavioral health field including inpatient, outpatient and community services. During this time I have held multiple managerial positions. I am skilled at providing direct care to clients as well as completing administrative duties. Throughout my experience in this field I have developed exceptional problem solving skills and an ability to be a leader for both staff and clients. I am highly self motivated and always looking for ways to improve the proficiency of programs that I work with. I am currently pursuing a degree in an Allied Health profession which is continually expanding my knowledge in this area.

Skills
  • Work independently & efficiently
  • 60+ WPM typing speed
  • Electronic Medical Record keeping
  • Medical terminology
  • Culturally-sensitive
  • Motivational Interviewing
  • HIPPA compliance
  • CPR/AED for Professional Rescuers
Education
Seneca High School Erie, PA, Expected in High School Diploma : - GPA :
Mercyhurst University Erie, PA, Expected in 05/2023 : Athletic Training - GPA :
Work History
Nuvance Health - Clinical Care Staff
Wappingers Falls, NY, 09/2018 - Current
  • Full-time, 40 hours per week
  • Maintain safety for clients and staff
  • Act as Shift Leader as needed
  • Meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients
  • Plan and facilitate psychological education groups
  • Utilize computer systems to enter administrative data in patient systems
  • Document and bill for all services provided
  • Learn and utilize basic medical terminology to record patient messages
  • Attend clinical meetings and provide client updates to the treatment team
  • Develop and compile data to prepare reports, update client plans
  • Facilitate the interdisciplinary coordinated care model and work in collaboration with the Clinicians
  • Receive incoming calls and make outgoing calls on behalf of clients
  • Audit and file paperwork, scan and fax records
  • Remain current on all training requirements
  • Work cohesively as a team with all coworkers
Solutions Behavioral Healthcare Professionals - ARMHS Treatment Director/Community Services Supervisor
City, STATE, 07/2016 - 07/2018
  • Full-time, 40 hours per week
  • Interview, screen, hire, supervise, train, coach and evaluate staff
  • Create staff schedules and manage time sheets
  • Set productivity expectations and ensure services are being provided appropriately and billed for accurately and timely and maintain productivity spreadsheets
  • Audit progress notes and other documentation, verify and update all demographics and insurance information
  • Use, and navigate between, various types of office automation equipment and software to support client care
  • Schedule medical appointments in a clinical setting and enter no-show information
  • Meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments
  • Conduct therapeutic individual, family and group skills sessions
  • Meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate care for clients
  • Communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers
  • Operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information into or from electronic health records, scheduling systems, and/or reports
  • Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients (Medical Terminology course completed)
  • Complete Functional Assessments, Level of Care Assessments, and Treatment Plans
  • Work independently in the accomplishment of a wide variety of duties performing patient support work
  • Provide skilled customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution
  • Facilitate the interdisciplinary coordinated care model and work in collaboration with the Clinicians
  • Stay up to date with training and ongoing changes within the field
  • Maintain a working knowledge of program operations and regulations
Family Centered Services Of Alaska - Unit Manager
City, STATE, 04/2012 - 07/2016
  • Full-time, 40 hours per week
  • Provide a safe environment for unit staff and clients
  • Supervise and maintain staff by coaching, counseling, evaluating and disciplining staff
  • Operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information into or from electronic health records, develop and compile data
  • Communicate effectively and professionally in person, electronically, and/or by telephone
  • Create staff schedules, ensure proper coverage at all times including filling call-offs, manage timesheets
  • Schedule meetings, reserve meeting rooms and prepare meeting minutes
  • Schedule day to day activities within the facility, develop and implement curriculum for athletics, living skills, psych-education and overall wellness
  • Handle recreational funds for the unit, purchase supplies, perform unit inspections
  • Maintain client files and perform monthly peer reviews of paperwork
  • Facilitate the interdisciplinary coordinated care model and work in collaboration with the Clinicians
  • Create opportunities for clients to engage in the community and reserve vehicles as needed
  • Stay up to date with training and ongoing changes within the healthcare field
  • Maintain a working knowledge of program operations and regulations
  • Work independently in the accomplishment of a wide variety of duties performing patient support work

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Resume Overview

School Attended

  • Seneca High School
  • Mercyhurst University

Job Titles Held:

  • Clinical Care Staff
  • ARMHS Treatment Director/Community Services Supervisor
  • Unit Manager

Degrees

  • High School Diploma

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