Seasoned IT Management with more than 20 years of Management and Technical experience in a diverse Aerospace Company. Improved Team Development skills and Business support processes. Reduced Budget requirements for my team. Ensure a highly efficient ITS End User support structure in an Enterprise environment with ~15,000 users. Support of all end user hardware and software, Infrastructure systems, Servers and Networking support. Have a track record of achieving results in IT Workspace Management and Technical support challenges. Veteran Support Manager with excellent communication and organizational abilities. Intelligent leader diligent in optimizing policies and procedures. Specializing in ITS problem solving by utilizing a pragmatic and flexible approach. Quality-focused Support Manager prepared to leverage 20+ years of experience in new role with room for advancement. Background includes successful management of Client Technology Support. Enthusiastic about improving quality and effectiveness of services.
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