client success manager acquisition implementation billing specialist revenue operations resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Motivated Client Success Manager of 5 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Skills
Needs Assessment
Data Entry and Maintenance
Upbeat and Positive Personality
Order and Refund Processing
Understanding Customer Needs
Efficient and Detail-Oriented
Customer Account Management
Critical Thinking and Analysis
Proactive and Self-Motivated
Account Auditing
Precision and Accuracy
Customer Relations
Invoice Verification
Workflow Management
Issue Resolution
Leading Team Meetings
Service Delivery Optimization
Managing Operations and Efficiency
Policy Enforcement
Positive and Constructive Feedback
Performance Tracking and Evaluations
Continuous Improvements
Employee Coaching and Motivation
Technical Proficiency
Job and Task Observation
New Hire Training
Financial Transactions
Administration and Reporting
Job Assignments
Turnover Minimization
Interdepartmental Collaboration
Call Monitoring
Creative Solutions
Collaborative Environments
Work History
Client Success Manager/Acquisition Implementation/Billing Specialist/ Revenue Operations, 07/2019 to Current Scott-Mcrae Automotive Group – , ,
Took ownership of Easy File Product
Assisted in new client setup.
Provided tier 1 tech support to customers.
Created licenses in our system to allow customer access.
Key in Agency Matrix acquisition.
Handled all billing matters for our client base.
Processed all account changes.
Followed cancellations and reactivations.
Handled any addon requests or product changes.
Assisted with onboarding new clients of multiple products.
Handled retention for all products.
Created and implemented processes for conversions and lead tracking.
Saved over 100k in revenue in my first few months.
Created and implemented plans for retention.
Created proactive customer outreach processes.
Lead collection efforts for past due accounts.
Handled inbound and outbound calls, and emails.
Assist clients with billing and product questions.
Trained and lead a team to assist in inbound customer requests
Created new workflows for retention.
Cultivated an open and supportive environment for my team
Handled escalated accounts and credit requests.
Report tracking.
Follow all billing for conversions and process cancellations and reactivations between management systems.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Mentored and guided employees to foster proper completion of assigned duties.
Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
Coordinated weekly meetings for internal and external groups.
Partnered with managers to identify and capitalize on sales trends and brand initiatives.
Assisted VP of accounting with new hire processing and existing training programs.
Established clear and competitive goals, growth roadmaps and strategic business plans.
Service Advisor, 04/2017 to 08/2018 MosquitoNix – , ,
Assist customers with scheduling, payment, billing, and service questions.
Worked closely with technicians and managers to streamline processes.
Dispatched and routed technicians.
Handles the company's largest market.
Learned to upsell and sell new customers.
Suggested add-on services that would be helpful to customers and improve bottom line.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Maintained high customer satisfaction standards to meet or exceed targets.
Developed estimates by costing materials, supplies and labor.
Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Escalated incidents to next level to remain compliant with company's standards and procedures.
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Trainer, Supervisor, QA, 06/2015 to 08/2016 Profit Expansion Group – , ,
Worked for 3 weeks on the phone and created a new training syllabus.
Promoted to trainer.
Trained groups of 10-15 new hires.
Followed trainees to the floor where I monitored calls, verified stats, helped with questions, and took corrective action when necessary.
Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
Recognized and tapped talented staff to fill key positions and maximize productivity.
Mentored new hires, resulting in stronger staff development and increased productivity.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Applied strong leadership talents and problem-solving skills to
Education
High School Diploma: , Expected in 2014 to Round Rock Christian Academy - , GPA:
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