client services specialist lab technician resume example with 4+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Diligent and detail-oriented Lab Technician with expertise in drug of abuse testing in urine samples. Well-oriented to manage a fast-paced work environment independently and deliver accurate and timely results to patients and providers. Skilled at using laboratory expertise and medical knowledge to help the lab professionals make accurate decisions and support accuracy objectives. Manage equipment, supplies and chemicals efficiently to coordinate smooth laboratory operations.

  • Administrative support
  • Customer service
  • Insurance
  • Inventory
  • Laboratory information management system
  • Organizational
  • Policies
  • Quality control
  • Repairs
  • Safety
  • Teamwork
  • Technician
  • Workflow
05/2020 to Current Client Services Specialist/Lab Technician Kerry Ingredients And Flavours | North Rose, NY,

● Provide day to day specimen management, administrative support, and organizational assistance to ensure the accurate and efficient control of inbound and outbound inventory and supplies and proper operations of regional accounts.

● Print or Upload result summary reports into clients EMR.
● Maintain compliant laboratory conditions at location, including maintenance logs for refrigerator, maintain clean bench space.
● Collect, process and handle all specimens being shipped for testing.
● Ensure all administrative paperwork is properly completed including patient demographics, required billing and health insurance information, and information specific to the tests ordered for the patient which includes but is not limited to reviewing patient which includes but is not limited to reviewing patient paper or electronic files.
● Demonstrate customer service and compassion when interacting with patients, physicians, and clinic staff.
● Adhere to HIPAA guidelines

● Maintain and process presumptive screens on Analyzer.

  • Demonstrate the use of the laboratory information management system’s results portal to the client and provide requested result summary reports.
  • Perform quality control tests in the lab.
  • Testing and calibrating lab equipment in preparation for specific tasks.
  • Perform quality control tests on reagents and assays in preparation for patient samples.
  • Prepare samples prior to testing.
  • Follow all company policies and procedures to ensure product integrity and quality control.
  • Analyze retrieved data and prepare reports for laboratory management.
  • Recognize and report any issues.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Recorded, reported and posted specimen results in company software.
09/2018 to 04/2020 Technician Yakima Valley Farm Workers Clinic | Pasco, WA,
  • Cleans, disinfects, assembles, tests, troubleshoots and repairs respiratory equipment.
  • Submits work orders for broken equipment through an online portal.
  • Preceptor to students and new hires for their disinfection check-offs.
  • Maintains adequate levels of supplies/equipment through inventory and ordering for the department and patient care areas.
  • Acts as a facilitator to efficiently meet staff needs based on changing patient care demands through good communication and teamwork skills.
  • Establishes and maintains respectful working relations with internal and external customers by being courteous and helpful in all interactions.
  • Shows appreciation and respect for patients' needs, expectations and perspectives.
  • Represents organization by demonstrating behaviors that reflect an attitude of customer service, responsiveness, and concern.
  • Coordinates job activities with team members and leaders as required.
  • Finds workable solutions that can be leveraged by other team members.
  • Seeks out and shares best practices for performing job duties.
05/2017 to 09/2018 Server/Shift Supervisor Denny's | City, STATE,
  • Consistently provided professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Inventoried and restocked items throughout day.
  • Maintained clean dining room, lobby and service areas at all times.
  • Carefully trained and supervised staff.
  • Led and directed team members on effective methods, operations and procedures.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
10/2016 to 04/2017 Pharmacy Technician Kmart | City, STATE,
  • Counted, measured and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Answered incoming phone calls and addressed questions from customers and health care providers.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Effectively resolved insurance rejections and other billing issues.
  • Conducted routine inspections of medication storage locations.
  • Completed new and updated patient profiles, including lists of patient medications.
  • Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Education and Training
Expected in 06/2015 to to High School Diploma | Irvington Preparatory Academy, Indianapolis, Bloomington, IN GPA:
Expected in to to Associate of Science | Psychology Ivy Tech Community College of Indiana, Indianapolis, IN GPA:

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Resume Overview

School Attended

  • Irvington Preparatory Academy
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Client Services Specialist/Lab Technician
  • Technician
  • Server/Shift Supervisor
  • Pharmacy Technician


  • High School Diploma
  • Associate of Science

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