LiveCareer-Resume

client services liaison resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Focused and attentive Medication Aide offering 20 + years of healthcare expertise. Energetic and personable with thorough knowledge of medication, potential side effects and adverse reactions. Skilled in administering topical, oral, nasal and sublingual medications. Well-versed in monitoring vital signs for indications of medication issues and general health changes. Ambitious Certified Nursing Assistant with extensive experience in patient care and hospital administrative functions. Strong patient care skills combined with excellent patient evaluation and advocacy. Proven history of cultivating strong patient rapport to provide exceptional care and patient education.

Skills
  • Creative Problem Solving
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Issue and Complaint Resolution
  • De-escalation Techniques
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Patient and Empathetic
  • Document and Records Management
  • Computer Skills
  • Time Management
  • Team-Oriented and Cooperative
  • Teamwork and Collaboration
  • Multi-Line Phone Systems
  • Excellent Attention to Detail
  • Relationship Building
  • Cultural Awareness and Sensitivity
Education
Pomona High School Arvada, CO Expected in 06/1986 GED : - GPA :
Pickens Technical College Aurora, CO Expected in : Licensed Practical Nursing Course - GPA :
Emily Griffith Technical College Denver, CO Expected in : Prerequisites - GPA :
Work History
Sedgwick Claims Management Services, Inc. - Client Services Liaison
Saint Paul, MN, 07/2021 - Current
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Took patient vital signs, monitored glucose and patient wellbeing.
  • Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Encouraged clients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Reported changes in patient status regarding drug therapy.
  • Administered prescribed drugs to high-volume patient caseload.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Dierbergs Markets - Produce Clerk
Creve Coeur, MO, 12/2020 - 05/2021
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Pleasantly greeted customers and provided prompt and courteous service at all times.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Kept work areas neat, clean and free from debris.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Interacted with guests in friendly and knowledgeable way.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Managed timely and effective replacement of damaged or missing products.
The Palms At Ponte Vedra - Medication Technician
Ponte Vedra, FL, 03/2019 - 11/2020
  • Reviewed patient progress to document effects of any prescribed medication.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

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Resume Overview

School Attended

  • Pomona High School
  • Pickens Technical College
  • Emily Griffith Technical College

Job Titles Held:

  • Client Services Liaison
  • Produce Clerk
  • Medication Technician

Degrees

  • GED

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