CLIENT SERVICES DIRECTOR/OFFICE MANAGER/EXECUTIVE ASSISTANT TO PRESIDENT, LOREEN M. GILBERT
I possess strong business development skills from my previous experiences in administrative support and customer relations.
Client Services Director/Office Manager/Executive Assistant to President, Loreen M. Gilbert June 2015 to February 2016WealthWise Financial Services － Irvine, CA
Screened calls, visitors and emails to effectively prioritize workflow for the President.
Provided assistance in the day-to-day processing of client paperwork and transaction processing.This included checking paperwork for completeness and accuracy and opening client accounts.
Scheduled and maintained Presidents' calendar for meetings, conference calls, travel, and other events.
Coordinated travel arrangements for President.Independently researched, prioritized, and followed up on multiple incoming issues and concerns addressed to the President, including those of a sensitive and/or confidential nature.
Managed communication flow from President to internal and external parties.
Collaborated with team members to create smooth work flow and meet deadlines.
Organized and maintained required compliance files.
Resolved any outstanding client, transaction or paperwork issues.
Represented and managed (on behalf of the President) key external relationships with regard to clients, vendors, partners and other business associates.
Provided administrative support, including assistance in composing and editing routine and advanced correspondence including letters, presentations, memoranda, and reports.
Participated in meetings to take notes for future discussion, distribution and follow-up.
Assisted with special projects as requested including tasks related to Excel.
Executed transactions on accounts with the President's directive.
Data entry for financial planning software.
Knowledge of LPL Financials platforms.
Operations Professional January 2013 to June 2015Newport Coast Securities, Inc － Irvine, CA
Handled wires and check requests through Apex, Wedbush, and COR Clearing.
Reviewed and processed IRA Distributions check deposits, journals, and ACH setups.
Recorded the blotters in excel for FINRA, which includes checks, certificates, and restricted certificates received and forwarded.
Documented and shipped checks for each clearing firm.
Licensed Series 99 Operations Professional and California Notary Public.
Handled client service calls, including assisting clients with their 1099's.
Managed direct registration system request form's (DRS) and coordinate with transfer agents to confirm client accounts before processing.
Assisted brokers with completing forms for our clearing firms.
Coordinated with management for principal approval on transactions.
Communicated with our clearing firms on a daily basis.
Assisted the Product Manager with processing DPP's (Direct Participation Programs).
Manage company deposit register.
Created a comprehensive excel sheet with the IT department to automate weekly email responses to brokers regarding clients with outdated/invalid addresses.
Processed customer inquiries such as account balances and online account access.
Researched account statements for purchase prices when the cost basis on a trade was not calculated due to our conversion.
Receptionist/Client Services January 2013 to September 2013
Answered multi-line phone calls and transferred to appropriate brokers or employees.
Greeted and directed clients.
Proficient computer skills in Microsoft Word, PowerPoint, Excel and Outlook.
Assisted the compliance and accounting department.
Organized and distributed incoming mail.
Created FedEx shipments and recorded FedEx invoices into the Excel spreadsheet.
Operated various office machines and used the postage meter for outgoing mail.
Copied, filed, scanned, and archived documents.
Administrative/Personal Assistant to Senior Investment Consultant, Timothy G. Hassell July 2012 to December 2012Newport Coast Securities, Inc. － Irvine, CA
Maintained confidentiality with private and personal information.
Provided fast paced comprehensive support for senior investment consultant.
Prioritized office tasks and duties.
Created profits and losses (P & L's) for clients.
Effectively managed the daily office operations and coordinated with firm's management and staff.
Monitored email accounts, screened calls, and scheduled appointments.
Composed and mailed out letters.
Created and filed new brokerage account forms for new or existing clients.
Handled money wires, transfers, and withdrawals for clients through Apex Clearing.
Real Estate License: Sate of Arizona - 2016
Bachelor's Degree : Business Management, May 2012Woodbury University － Burbank, CAGPA: Magna Cum LaudeBusiness Management Magna Cum Laude