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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Professional business writing
  • Strategy development
  • Team development
  • Research proficiency
  • Customer service
  • Insurance billing
  • Organization
  • Problem resolution
  • Communications
  • Administrative support
  • Invoice generation
  • Team building
  • Relationship development
  • Planning and coordination
Experience
06/2006 to 02/2010 Client Liaison Officer Floyd Medical Center | Adairsville, GA,
  • Collaborated with sales and marketing leaders to devise public relations campaigns and coordinate with advertising.
  • Recognized by management for providing exceptional customer service.
  • Delivered Fine Art and Antique Pieces to Galleries and Private Client locations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Handled all delegated tasks, including Import and Export Documentation, Logistics, US Customs Clearance and Overseeing Art Installations, among other things.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Answered calls and responded to customer queries.
  • Performed site evaluations, customer surveys and team audits.
05/2001 to 09/2005 Customer Service Specialist Schneider Electric | Little Rock, AR,
  • Recommended improvements to products and services to mitigate complaints.
  • Reviewed account and service histories to identify trends and issues.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Resolved customer and vendor inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Met service team sales targets and call handling quotas consistently.
  • Led team of Warehouse Staff engaged in delivering assistance to customer service department on daily basis.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Supported Management in operational improvements and resolution of Packing and Shipping problems to deliver top-notch customer service.
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved inquiries in any given week, consistently meeting performance goals.
02/1996 to 12/2000 Customer Service Representative Hedley's Humpers | City, STATE,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately 5-10 customers each day with Import & Export Documentation, US Customs, Packing and Shipping (both Air and Ocean Cargo) questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered several inbound calls per day and directed to designated individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Worked with Management to develop customer service improvement initiatives.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Trained new employees in procedures and policies in order to maximize team performance.
  • Upheld privacy and security requirements established by US Trade & Security regulatory agencies.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
Education and Training
Expected in 03/1988 Bachelor of Science | Psychology University of The Philippines, Manila, Philippines, GPA:
Expected in 05/1994 Certificate Course | Graphic Design School of Visual Arts, New York, NY GPA:
Activities and Honors
  • Member, Alumni Association

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Resume Overview

School Attended

  • University of The Philippines
  • School of Visual Arts

Job Titles Held:

  • Client Liaison Officer
  • Customer Service Specialist
  • Customer Service Representative

Degrees

  • Bachelor of Science
  • Certificate Course

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