Client Liaison/Administrative Support Specialist Resume Example
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CLIENT LIAISON/ADMINISTRATIVE SUPPORT SPECIALIST
Summary
Dedicated and driven Senior Administrative Assistant bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during 12+ years in the field. Primary communications liaison for corporate-level officers and external, internal and client-related correspondence. Competent and articulate, extremely detailed and organized. I am looking for the right organization in which I can grow professionally and also be an asset to the company and assist in their growth.
Skills
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Experience
07/2007 to Current
Client Liaison/Administrative Support SpecialistYale University － Orange , CT
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
- Delivered exceptional customer service through direct communication with clients and team members.
- Managed sensitive information with discretion while providing administrative support to executive teams. Extensive knowledge of HIPPA compliance.
- Delivered optimal administrative, customer service and case management support through quickly responding to clients and thoroughly handling their specific needs.
- Sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Almost 13 years experience with the company. 8 of those years in a Supervisory position in which I oversaw a team of 5-8 people in a call center position. This includes overseeing day to day operations, delegating work, handling employee disciplinary reviews as well as hiring/ training and/or firing of staff.
- Computer proficient with knowledge of MS word and excel, excellent typing and organizational skills, extemely detailed
- Extensive knowledge in the medical/legal/insurance field by working hand in hand with clients and other employees in the field
09/2005 to 04/2007
Teacher AssistantYale University － Hamden , CT
- Assisted the Lead Teacher in a Kindergarten Enrichment program by providing support with various tasks from student assesments, lesson plans and working one on one with the children.
- Lead the after-school program which consisted of approximately 50 children from Kindergarten through 5th grade.
- Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
- Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Prepared bulletin boards, classroom materials and individual student portfolios.
- Participated in meetings with parents concerning child's progress and areas of concern.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Assisted teachers with lesson preparation and curriculum implementation.
- Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
- Attended in-services, workshops and seminars.
08/2002 to 08/2005
Teacher AssistantLane Montessori School － City , STATE
- Assisted the Lead Teacher in a Pre-school environment by providing support with various tasks from student assesments, lesson plans and working one on one with the children.
- Drove social, emotional, intellectual, and physical development through age-appropriate activities.
- Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Prepared bulletin boards, classroom materials and individual student portfolios.
- Assisted teachers with lesson preparation and curriculum implementation.
- Cleaned and organized classrooms, materials, and supplies for maximum efficiency
Education and Training
Some College (No Degree): English/ CommunicationsSUNY Buffalo State － City, State
- Major in English/ Communications
- Two years of study completed
- Sigma Delta Tau Sorority Member
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Resume Overview
School Attended
- SUNY Buffalo State
Job Titles Held:
- Client Liaison/Administrative Support Specialist
- Teacher Assistant
Degrees
- Some College (No Degree) : English/ Communications
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