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Client Liaison/Administrative Support Specialist Resume Example

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CLIENT LIAISON/ADMINISTRATIVE SUPPORT SPECIALIST
Summary

Dedicated and driven Senior Administrative Assistant bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during 12+ years in the field. Primary communications liaison for corporate-level officers and external, internal and client-related correspondence. Competent and articulate, extremely detailed and organized. I am looking for the right organization in which I can grow professionally and also be an asset to the company and assist in their growth.

Skills
  • Document retrieval
  • Excel spreadsheets
  • Supervising clerical personnel
  • Meeting planning
  • Report analysis
  • Copying medical records
  • Routing correspondence
  • Tracking documents
  • Accounting support
  • Microsoft
  • Mail management
  • Employee training and development
  • Records management systems
  • Technologically savvy
  • Routing packages
  • Account balancing reconciliation
  • Data entry documentation
  • Faxing documents
  • PC proficient
  • Sensitive material handling
  • Process improvement
  • Deadline-oriented
  • Meticulous attention to detail
  • Multitasking and prioritization
  • Self-starter
  • Resolving discrepancies
  • Strong problem solver
  • Data entry
  • Data organization
  • Confidential document control
  • Phone call answering
  • Leadership reports
  • Administrative operations
  • Protecting information
Experience
07/2007 to Current
Client Liaison/Administrative Support SpecialistRecord Reproduction Solutions － Glenolden, PA
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Managed sensitive information with discretion while providing administrative support to executive teams. Extensive knowledge of HIPPA compliance.
  • Delivered optimal administrative, customer service and case management support through quickly responding to clients and thoroughly handling their specific needs.
  • Sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Almost 13 years experience with the company. 8 of those years in a Supervisory position in which I oversaw a team of 5-8 people in a call center position. This includes overseeing day to day operations, delegating work, handling employee disciplinary reviews as well as hiring/ training and/or firing of staff.
  • Computer proficient with knowledge of MS word and excel, excellent typing and organizational skills, extemely detailed
  • Extensive knowledge in the medical/legal/insurance field by working hand in hand with clients and other employees in the field
09/2005 to 04/2007
Teacher AssistantMontgomery Early Learning Centers － Narberth, PA
  • Assisted the Lead Teacher in a Kindergarten Enrichment program by providing support with various tasks from student assesments, lesson plans and working one on one with the children.
  • Lead the after-school program which consisted of approximately 50 children from Kindergarten through 5th grade.
  • Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
  • Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Prepared bulletin boards, classroom materials and individual student portfolios.
  • Participated in meetings with parents concerning child's progress and areas of concern.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
  • Attended in-services, workshops and seminars.
08/2002 to 08/2005
Teacher AssistantLane Montessori School － Wynnewood, PA
  • Assisted the Lead Teacher in a Pre-schoolenvironment by providing support with various tasks from student assesments, lesson plans and working one on one with the children.
  • Drove social, emotional, intellectual, and physical development through age-appropriate activities.
  • Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Prepared bulletin boards, classroom materials and individual student portfolios.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Cleaned and organized classrooms, materials, and supplies for maximum efficiency
Education and Training
Some College (No Degree): English/ CommunicationsSUNY Buffalo State － Buffalo, NY
  • Major in English/ Communications
  • Two years of study completed
  • Sigma Delta Tau Sorority Member
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Resume Overview

Companies Worked For:

  • Record Reproduction Solutions
  • Montgomery Early Learning Centers
  • Lane Montessori School

School Attended

  • SUNY Buffalo State

Job Titles Held:

  • Client Liaison/Administrative Support Specialist
  • Teacher Assistant

Degrees

  • Some College (No Degree) : English/ Communications

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