Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

  • Customer satisfaction
  • Spreadsheet development
  • Schedule and calendar management
  • Database management
  • Administrative tasks
  • System troubleshooting
  • Data entry
  • Great eye for detail
  • Proofreading and editing
  • Precise
03/2016 to Current CLERK TYPIST II / ESE SECRETARY Exela Technologies Inc. | Norcross, GA,
  • Performed clerical work, including typing, proofreading, computer inputting, filing, checking and recording information on records.
  • Answered telephone to facilitate general information in response to public or office inquiries.
  • Sorted and filed documents to predetermined classification, maintaining alphabetical, index and cross-referenced files.
  • Typed data from rough drafts and notes to create final copies of materials.
  • Analyzed typewritten and printed materials for mistakes, correcting before disseminating.
  • Composed routine letters and memoranda to disburse.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Implemented practical file system with smooth data gathering and presentation criteria and trained staff on use.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Schedule and maintain ESE Specialist’ calendar.
  • Assist registrar with registration, transfers, and withdraws.
  • Office Manager payroll back-up.
  • Bookkeeper / Budget keeper back-up.
  • Maintain records for 1100 students.
  • Record and upload minutes for monthly SAC / SAF meetings.
09/2015 to 06/2016 CHILDCARE MONITOR Broward County Public Schools | City, STATE,
  • Manage daily attendance for all aftercare students.
  • Collect payments from parents/guardians.
  • Responded to classroom emergencies and helped handle medical, emotional and behavioral concerns.
  • Monitored classes to verify conformance with facility policies and optimal safety standards.
  • Kept children safe and secure at all times.
  • Maintained organized and clean classroom and play areas.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Incorporated music and art activities to encourage creativity and expression.
  • Provided nurturing and appropriate environment for children ranging in age from 5 to 11.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Identified concerns and signs of emotional or developmental problems and discussed issues with management and families.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Successfully booked appointments to allow sufficient time for all services requested.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Greeted guests and members upon arrival to create positive first impressions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Education and Training
Expected in 06/2012 HIGH SCHOOL DIPLOMA | MONARCH HIGH SCHOOL, Coconut Creek, FL GPA:

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