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clerk specialist administrative office associate i department assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Systematic Department Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Department Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Accomplishments

    Perfect Attendance

    Employee of the Month

    EIC - Employee Incentive Committee

    The Children's Choice / Respite Care Program

    Volunteer of the Red Kettle Club / Salvation Army

Skills
  • Strong planning and organization skills, perform independently.
  • Ability to build, layout and type complex forms and tables.
  • Ability to organize, and undertake the completion of operational & administrative projects
  • Comprehend effective communication skills (verbal and written)
  • A fast learner and have the ability to work in a fast-paced working environment.
  • Ability to deal effectively with other employees and the general public.
  • Knowledge of:
  • Microsoft Windows, Internet Explorer, Chrome, Zuercher Suite, some MS Excel/Publisher, & other office machinery.
  • Multitasking and Time Management
  • Ease with Computers and Technology
  • Administrative Support
  • Document and File Management
  • Appointment Coordination
  • Strong Organizational Skills
  • Purchase Requisitions Processing
Work History
Clerk Specialist /Administrative Office Associate I / Department Assistant, 07/1997 - Current
Bluecross Blueshield Of South Carolina Texas, AL,
  • Office of the Deputy Director, VARIETY OF ROUTINE AND COMPLEX CLERICAL, ADMINSTRATIVE AND TECHNICAL WORK/SUPPORT includes:
  • Develop and maintain office forms and procedures, and assist with administrative tasks involving personnel, and facilities
  • Schedule appointments, register personnel for conferences & seminars
  • Receive the public and answer questions; respond to inquiries from employees, citizens and others and refer, when necessary to the appropriate persons
  • Screen visitor, telephone calls and mail directed to the department executive
  • Receive, stamp and distribute incoming mail, process outgoing mail
  • Provide backup to related positions
  • Compose, type, and edit correspondence, reports, memoranda, and other material requiring judgment as to content, accuracy, and completeness
  • Prepare & maintain Records Retention & Disposable Schedule with Guidelines
  • Help prepare and set up interviews, distribute letters and packets to potential new hires
  • Interview potential candidates for employment
  • Communicate with Warden (Law enforcement agencies) and other professional to include Judges, Stated Attorneys, attorneys and Clerks from courts regarding documents to include writs
  • Maintain confidential personnel and related files
  • Assist with the MCAA (Maryland Correctional Administrators Association) Conference, and EIC (Employee Incentive Committee) program – plan & prepare monthly/yearly events for staff and other in-house programs
  • Transcribing dictation, as used in preparing minutes of meetings
  • Maintain confidential, personnel & disciplinary information for the department
  • Enter yearly evaluations (Pans) for the Department into Munis
  • Collect and process data, conduct analysis and prepare statistical reports (Use of Force) and Other assigned duties.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Correctional Clerk I, 06/1995 - 07/1997
Wicomico County Department Of Corrections City, STATE,
  • Maintain office forms and procedures, and assist with administrative task
  • Receive the public and answer questions
  • Receive and distribute incoming mail, process outgoing mail
  • Calculate and send correspondence for Community Corrections billing,
  • Answers incoming telephone calls and directs to appropriate office personnel
  • Compose, type and edit correspondence, reports, memoranda, and other material requiring judgment as to content, accuracy, and completeness
  • Ability to make difficult arithmetic calculations and work under pressure
  • Collect Clients fees
  • Prepare and maintain data for reports and; perform related work as required.
Records Clerk I, 07/1990 - 06/1995
Wicomico County Department Of Corrections City, STATE,
  • Maintain manual and electronic databases using commitment records and files on prison inmates
  • Post inmate records to reflect diminution of time credits earned or revoked, also additional sentences ordered by the courts
  • Coordinate transfers for DOC (male/female)
  • Answer inmate request slips/kiosk requests
  • Screen calls to provide routine information or direct callers to appropriate individuals
  • Assist with compiling cross-training manual
  • Sort secure and distribute facility mail
  • Compile and submit monthly jail statistics, DOC billing, and related reports, type letters/emails to other agencies: Sheriff Department, attorneys, courts, Parole and Probation, etc
  • Perform additional related work as required.
Education
Diploma: General Studies, Expected in
-
James M. Bennett High School - Salisbury, MD,
GPA:
Status -
: Art Education / General Studies, Expected in
-
University of Maryland - Eastern Shore - Princess Anne, MD
GPA:
Status -
: Office Automation, Expected in
-
Woodridge Business Institute - Salisbury, Maryland,
GPA:
Status -
Certifications

Certificate - Office Automation


Certificate of Attendance & Participation (Community &

Continuing Education Course (Confidence, Poise, and

Power for Women at Work)


Certificate of Attendance & Participation (Community &

Continuing Education Course (Human Resources

Fundamentals)


Certificate of Appreciation


Certificate of Achievement


,

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Resume Overview

School Attended

  • James M. Bennett High School
  • University of Maryland - Eastern Shore
  • Woodridge Business Institute

Job Titles Held:

  • Clerk Specialist /Administrative Office Associate I / Department Assistant
  • Correctional Clerk I
  • Records Clerk I

Degrees

  • Diploma

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