Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Meeting planning
AS/400
QuickBooks expert
QuickBooks
Business writing
Mail management
Report development
Dedicated team player
Professional and mature
Self-starter
Microsoft Office
Strong interpersonal skills
Advanced MS Office Suite knowledge
Time management
Report writing
Strong problem solver
Education and Training
5 Keys Charter SchoolSan Francisco, Expected in 06/2018 ā āHigh School Diploma: - GPA:
Experience
State Of Georgia - Clerical Worker Wrightsville, GA, 2/2020 - Current
Collected payments, issued receipts and updated accounts to reflect new balances.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Helped customers find specific products, answered questions and offered product advice.
Assisted with purchases, locating items and signing up for rewards programs.
Operated cash register, collected payments and provided accurate change.
Worked closely with front-end staff to assist customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Properly verified customer identification for alcohol or tobacco purchases.
Resolved issues with cash registers, card scanners and printers.
Learned roles of other departments to provide coverage and keep store operational.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Inspected items for damage and obtained replacements for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Trained new team members in cash register operation, stock procedures and customer service.
Assisted customers with account updates, new service additions and promotional offers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Resolved customer complaints and escalated worsening concerns for remediation.
Promoted specific item options to drive sales and achieve add-on purchases.
Department Of Defense - Desk Clerk Smyrna, GA, 12/2019 - Current
Managed customer complaints and rectified issues to complete satisfaction.
Created and optimized employee schedules to secure proper coverage for all shifts.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Implemented office efficiency improvements to streamline task delegation.
Coordinated office activities to streamline operations and promote compliance with organizational policies.
Monitored office supply use and stock levels, placing replenishment orders as needed.
Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Developed organizational filing systems for confidential customer records and reports.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
Supported office needs, including taking messages, scanning documents and routing business correspondence.
Sea Mar Community Health Centers - Peer Counselor Glendale, WA, 12/2017 - 12/2019
Created programs to promote independent functioning, embracing individuality.
Collaborated with peer mentoring program members to devise new methods to generate interest and participation.
Evaluated patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
Responded to crisis situations when severe mental health and behavioral issues arose.
Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
Prioritized and organized tasks to efficiently accomplish service goals.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Demonstrated leadership by making improvements to work processes and helping to train others.
Developed comprehensive treatment plans focusing on accurate diagnosis and behavioral treatment of problems.
Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Provided counseling for relapse prevention, social issues and mental health problems.
Conducted comprehensive initial in-home psychosocial assessments prior to first wraparound meetings.
Referred clients to other programs and community agencies to enhance treatment processes.
Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients.
Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
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