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Clerical Worker/Administrative Assistant 2 Resume Example

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CLERICAL WORKER/ADMINISTRATIVE ASSISTANT 2
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Systematic Administrative Assistant with over 10 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills
  • Meeting minutes
  • Office administration
  • Relationship building
  • Technical Support
  • Sorting and labeling
  • Invoice Processing
  • 35+ WPM typing speed
  • Records management
  • Medical insurance
  • Word processing
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Call center customer service
  • Technical support escalations
  • Front desk experience
Work History
Clerical Worker/Administrative Assistant 202/2016 to 13/2018
Company Name – City, State
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Maintained accounting database by entering data into computer system.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Assisted other crew members with administrative tasks such as answering telephones, filing paperwork and entering data entry for company records.
  • Performed administrative and clerical tasks by entering data, preparing invoices and filing paperwork.
  • Received and routed medical records.
  • Assessed patients' reported symptoms and existing medical concerns and issued referrals to appropriate medical providers.
  • Obtained and recorded patient medical history, including prior surgeries, family medical issues and past ocular history.
  • A variety of duties that can change throughout the day. Typical duties include entering data into a computer, filing records, sending and receiving faxes, answering telephone calls, and r elating messages. Word processing, typing, sorting, filing, Photocopying and collating, record keeping, Appointment scheduling, and minor bookkeeping. Performs a variety of clerical support functions/processes for an office or unit. Performs clerical duties, or a few specialized or essential clerical functions (i.e. data maintenance, filling system maintenance, transactions, etc.). Complete tasks and assignments associated with administrative support functions (i.e., licensure, personnel, purchasing, records management, inventory, or similar function). Provides clerical support such as incidental typing, filling, ordering supplies, and sorting mail. Provides clerical support within assigned functional area (i.e. processing/transactions, review of applications, scheduling training, scheduling facilities maintenance, reconciling financial records, assessing/collecting fees for a program, generating rep. Provides general clerical support to an office, to include such task as data entry/maintenance, copying/distributing documents and materials, maintains record-keeping and filling systems, etc. Provide secretarial and administrative support to an upper-level manager. Uses independent judgment and initiative to perform administrative, clerical and secretarial duties in support of an individual employee or group of employees.
Customer Service Rep./Technical Support Level 206/2011 to 05/2015
Company Name – City, State

• Main area of concentration was supporting clients: Provided technical support, internal and external customer via phone or other communication media and resolved customer problems in a professional and prompt manner. Completed status reports in a timely manner and logs customer as required. Gained experience in supporting everything from the Microsoft operating systems and network connectivity to problems associated with the Microsoft Office suite and third party software.

• Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes insurance, and cell phone. Used consultative selling techniques to provide leads for telesales personnel.

  • Analyzed and developed service goals for in-bound call center.
  • Developed knowledge of products, processes and call center trends to provide recommendations for improved customer experience.
  • Assisted department with email-based and phone support when call center was busy or short-staffed.
  • Answered over 350 calls per day to meet fast-paced call center demands.
  • Used call center checklist to add value to department and consistently meet call quality standards.
  • Resolved over 150 technical support inquiries per day.
  • Delivered onsite technical support for employees.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Medical Office Assistant12/2008 to 12/2010
Company Name – City, State
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Gathered forms, copied insurance cards and scam forms into data base to collect patient information for billing and insurance filing.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Accurately collected personal, billing and medical details for 80 patients per day. In-patient and out-patient
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
Customer Service Phone Agent09/2020 to 11/2020
Company Name – City, State
  • Explained survey objectives and procedures to interviewees.
  • Carried out site surveys to gather detailed survey information and produce survey reports.
  • Accomplished 100% customer satisfaction ratings via survey during my time working at Insight Global.
  • Recorded customer survey answers verbatim to achieve 100% accurate reporting.
  • Completed over 400 outbound calls per shift to deliver great and honest Election prepared survey scripts.
  • Completed daily outbound calls, up to 8 hours per day.
Education
High School Diploma05/2011T.W. Josey- City, State
No Degree: Information TechnologyAugusta Technical College- City, State
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Resume Overview

School Attended

  • T.W. Josey
  • Augusta Technical College

Job Titles Held:

  • Clerical Worker/Administrative Assistant 2
  • Customer Service Rep./Technical Support Level 2
  • Medical Office Assistant
  • Customer Service Phone Agent

Degrees

  • High School Diploma 05/2011
    No Degree : Information Technology

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