Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Systematic Administrative Assistant with over 10 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
• Main area of concentration was supporting clients: Provided technical support, internal and external customer via phone or other communication media and resolved customer problems in a professional and prompt manner. Completed status reports in a timely manner and logs customer as required. Gained experience in supporting everything from the Microsoft operating systems and network connectivity to problems associated with the Microsoft Office suite and third party software.
• Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes insurance, and cell phone. Used consultative selling techniques to provide leads for telesales personnel.
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