Clerical Support Specialist Resume Example Company Name

CLERICAL SUPPORT SPECIALIST

Professional Summary

Managing and leading the initiative to improve access, driven by patient satisfaction goals and quality metrics. Offer intuitive contributions within key clinical, financial, and operational metrics. Unique ability to handle multiple demands consecutively, determining priorities, recognizing risk factors, effectively-improving processes, and making sound decisions in a fast-paced environment.

Skills

Patient Access (Template building)
Departmental Budgets
Positive and Passionate
Financial Planning
Strategic Planning
Relationship Management
Operational Streamlining
Conflict Resolution

LEAN Management
Statistical Management
Patient Care
Customer Service
Microsoft Office
Excel Office
Epic
Smart Sheet

Work History

Clerical Support Specialist V, 01/2017 to Current
Company Name – City, State

Indirect supervision of front desk staff and clerical support specialist
Onboards staff, including interviews, hiring process and training
Assisted in leadership oversight during leadership transition
Onboards residents and providers to ensure there is no gap between surgical and clinical schedules
Establish practice goals that are compliant with organizational regulations.
Monitoring practice productivity and form operational intentions to meet or exceed budget goals.
Coordinate with clinical and clerical staff to ensure quality patient care and services are provided.
Conducting practice meetings and "Gemba" walks to DOS's and Executive staff sharing clinical progress.
Meeting 97% of templates fill rate while working in parallel with provider satisfaction goals.
Demonstrates high-level understanding of referral process and makes adjustments as needed to comply with operational goals while relating to patient satisfaction.
Creating access to patients by reaching near-zero patients on Eye Clinic waitlist and recall list.
Creates new processes to guarantee clinic is running effectively and efficiently in interest of patient satisfaction.
Builds relationships with other departments to bridge gap between Eye Clinic and ACS.
Wrote grant proposal for Retinal Cameras improving access to eye care to Primary Care Clinics.
Preparing Eye Clinic with tools needed fora successfully transition to OMC.
Member of Medical Neighborhood Committee applying process improvements to Eye Clinic.

Clerical Support Specialist IV, 01/2016 to 01/2017
Company Name – City, State

Led multiple Lean events utilizing A3 process to improve clinic flow and processes.
Designed efficient patient flow patterns to maximize physician schedules while maintaining provider satisfaction.
Referral liaison creating supportive partnership with referral network.
Creating standard of work that aligns with ACS guidelines as well as clinic flow.
Lead TCPi workgroups with clinical staff driving clinical efficiency.
Apart from Quality Improvement Team, successfully led referral tracking in Eye Clinic, working with medical staff to “close the loop” with referring provider.
Pulls clinic reports monthly and present clinic progress on Visual Management Board while making improvements when needed.
Contributed to letter of agreement with Denver Indian Health services at Eye Clinic improving access for comprehensive eye care to Native American population.

Clerical Support Specialist III, 01/2015 to 01/2016
Company Name – City, State

Addressed external and internal concerns, anticipated potential conflicts.
Business operational leadership, including operational thought processes.
Acted as referral and insurance policy specialist, providing support to out of network patients, while maintaining budget goals.
Motivated clerical staff to ensure proper scheduling and communication to improve patient satisfaction and clinic flow.
Managed over 60 patient calls per day.
Devoted to Denver Health's quality improvement goals by becoming Eye Clinic MyChart Champion, and Referral Champion communicating concise processes to team and patients.

Front Desk Associate, 05/2010 to 12/2015
Company Name – City, State

Acting manager of facility when supervisor was out of office
Successfully developed and mentored front desk staff
Partnered will neighboring businesses to showcase community events.
Volunteered time to assist in event planning and preparation.
A leader in events collaborating with management in program development.
Coordinated staff during event to maintain proper flow.
Acted as role model practicing rules and regulations with positive attitude.
Sold memberships to facility and educated members on amenities available.
Maintained clean and safe workplace
Responded to member's questions in timely manner well providing exceptional customer service.
Greeted up to 150 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Education

Bachelor of Science: Health Care Management / Financial Studies Minor , Expected in 05/2021
Metropolitan State University - City

Certifications

Certifications/Awards:

Epic Cadence Advanced Scheduling/ Front Desk

Certificate in Lean Fundamentals

Certificate in Lean Management

Graduate of Lean Management

Team Award Project Denver Health ICD-10 and Epic implementation

Resume Overview

School Attended

Metropolitan State University

Job Titles Held:

Clerical Support Specialist V
Clerical Support Specialist IV
Clerical Support Specialist III
Front Desk Associate

Degrees

Bachelor of Science : Health Care Management / Financial Studies Minor , Expected in 05/2021

Clerical Support Specialist Resume Example

Resume Score: 80%

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