LiveCareer-Resume

clerical support associate resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Detail-oriented Clerical professional offering 15 years of customer service, reception and administrative experience. Proficient in Microsoft Office Suite including, correspondence and basic accounting support. Proven history of interacting with clients to foster strong rapport. Focused Clerical Support Associate driven to streamline business operations through file management, reporting and administrative support. Offering 15 years of experience managing multiple tasks in office environments. Personable and communicative with proficiency in Microsoft Office.

Skills
  • Verbal and Written Communication
  • Issue Resolution
  • Mail Management
  • Documentation and Reporting
  • Customer Service
  • Prioritizing Work
  • Appointment Scheduling
  • Mail Sorting and Distribution
  • Data Entry
  • Organizing and Categorizing
  • Clerical Support
  • Time Management
  • Information Confidentiality
  • Google Drive
  • Self-Motivated
  • Reliable and Punctual
  • Data Entry and 10-Key
  • Problem-Solving
  • Microsoft Office
  • Materials Organization
  • Outgoing Mail Preparation
  • Data Recording
  • Problem Solving
  • Flexible and Adaptable
  • Service Oriented
  • Data Gathering
Education and Training
Urbana High School Ijamsville, MD Expected in 06/1998 High School Diploma : - GPA :
  • Completed professional development in Executive Assistant Skills.
  • Completed professional development in Administrative Support.
  • Completed professional development in Human Resource Management.
  • Completed professional development in Leadership & Management.
  • Completed professional development in Business Management.
  • Completed professional development in Accounting and Finance.
  • Completed professional development in Microsoft Office.
Experience
Best Buy - Clerical Support Associate
Mountain View, CA, 09/2020 - Current
  • Greeted visitors and directed to appropriate department or personnel.
  • Monitored office supply inventory and proactively replenished out-of-stock items.
  • Reviewed invoices, bills of lading and other documentation and reconciled with corresponding documentation.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Dispersed incoming mail to correct recipients throughout office.
  • Handled requests-for-information and delegated customer service tasks to appropriate employees.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
  • Completed over 100 10-key actions per hour with 0% error rate.
Salvation Army Usa - Shelter Aide
New Britain, CT, 05/2019 - Current
  • Monitored office supply use and stock levels and placed replenishment orders.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Completed reports, paperwork and documentation accurately and on time.
  • Identified appropriate community resources and provided referrals for services.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Built trust and rapport with clients by delivering information community services and supporting client decision making.
  • Built knowledge of resources available to victims, either through private groups, publicly sponsored programs or community resources.
  • Met with supervisor every frequently to discuss case challenges and brainstorm issue resolution strategies.
  • Participated in staff meetings to help clients prioritize actions and establish short- and long-term goals related to employment and hposing issues.
  • Supervised team of 5 volunteers, delivering in-depth training and mentoring.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Collaborated with social workers to support patients.
  • Educated patients on various resources, services and programs to maximize care.
  • Recommended improved life choices to enhance client outcomes.
Fleetcor - Reservation Specialist
Covington, LA, 03/2020 - 05/2020
  • Made reservations for customers and accurately entered personal information into computer system.
  • Researched and resolved customer issues.
  • Relayed information on availability, pricing and discounts to customers.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Verified guest information and payment options ensuring accuracy and completeness.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Facilitated customer reservations by providing booking information and processing payments.
  • Assisted customers with purchase of travel arrangements and accommodations.
  • Recorded guest payments, verifying identification and credit card information to prevent fraud.
  • Entered and processed as many 15 new reservations per day for properties across The United States.

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Resume Overview

School Attended

  • Urbana High School

Job Titles Held:

  • Clerical Support Associate
  • Shelter Aide
  • Reservation Specialist

Degrees

  • High School Diploma

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