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Clerical Support Associate Resume Example

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CLERICAL SUPPORT ASSOCIATE
Professional Summary

Personable Administrative professional with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional capable of adapting quickly to new software and programs. Bringing strong written and verbal communication skills and dedication to maximizing customer satisfaction while exceeding business objectives with an organized approach and strong multitasking abilities.

Skills
  • Bilingual
  • Medical Terminology
  • Multi-line phone systems
  • Organization
  • Time Management
  • Infection Control Procedures
  • CPR
  • Empathy
Work History
Clerical Support Associate, 06/2017 to Current
Northwell Health Forest Hills Hospital – Forest Hills, NY
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Monitored premises by completing hourly rounds, screened visitors, updated logs and issued passes to maintain security.
  • Seamlessly interacted with Manager to plan and complete special projects for the department.
  • Accomplished objectives and projects according to requests from team members.
  • Provided clerical support by copying, faxing and filing documents.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Arranged forms and charts for each patient.
  • Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
Patient Care Associate, 10/2014 to 06/2017
Northwell Health Forest Hills Hospital – Queens, NY
  • Measured and collected blood, tissue and other laboratory specimens and delivered to the lab
  • Assisted with obtaining and documentation of vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems
  • Provided all daily living tasks to enhance quality of life for patients
  • Performed venipunctures as well as capillary punctures
  • Checked patient glucose levels
  • CPR on patients in cardiac arrest
  • Followed Infection Control procedures. Decontaminated all equipment and supplies
  • Monitored fluid intake and output levels
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease
  • Provided pre- and post-operative care
  • Restocked pharmacy and unit supply by discarding expired items and ordering new supplies
  • Performed patient mobility services by turning, lifting, moving and repositioning patients
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas as required by HIPPA
  • Developed rapport to create safe and trusting environment for care
  • Monitored, documented, and conveyed important patient information to healthcare staff to help optimize treatment planning and care deliver
Certified Nurses Assistant, 05/2010 to 08/2013
SilverLake Specialized Care Center – Staten Island, NY
  • Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials
  • Demonstrated ability to lead and motivate outstanding healthcare teams. Developed and implemented nursing care plans
  • Monitored fluid intake and output levels
  • Extensive experience working in homes with disabled children and adults
  • Measured urine and delivered specimens to lab
  • Provided all daily living tasks to enhance quality of life for elderly patients
  • Provided for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
  • Provided patients' personal hygiene by giving bedpans, urinals, baths, back rubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers, baths, and dressing
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease
  • Maintained patient stability by checking vital signs and weight; testing urine; recording intake and output information
  • Protected organization's value by keeping patient information confidential
  • Provided sense of safety and comfort between aide and patients
Medical Assistant-Temp, 08/2012 to 05/2013
Flatbush Medical Center – Brookyln, NY
  • Demonstrated successful specimen collection with venipunctures as well as skin punctures
  • Measured and collected blood, tissue and other laboratory specimens and prepared them for lab testing.
  • Performed pregnancy tests and sent specimens for laboratory testing
  • Ensured HIPAA compliance
  • Attached a series of electrodes to the patient's chest and limbs, and printed a recording on the EKG machine for interpretation.
  • Demonstrated proper understanding of EKG tracings.
  • Performed electrocardiogram tests and stress tests
  • Monitored heart performance
  • Maintained a friendly, positive attitude when dealing with patients
  • Answered phones, schedules patient appointments, updated and filed patients' medical records.
Education
Associate Degree in Nursing: Nursing, Expected in 2021
St Paul's School of Nursing - New York, NY
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Resume Overview

Companies Worked For:

  • Northwell Health Forest Hills Hospital
  • SilverLake Specialized Care Center
  • Flatbush Medical Center

School Attended

  • St Paul's School of Nursing

Job Titles Held:

  • Clerical Support Associate
  • Patient Care Associate
  • Certified Nurses Assistant
  • Medical Assistant-Temp

Degrees

  • Associate Degree in Nursing : Nursing , Expected in 2021

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