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Clerical Support Resume Example

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CLERICAL SUPPORT
Summary

Clerical Support Associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings.

Highlights
  • Microsoft Word, Excel, PowerPoint
  • Computer-savvy
  • Internet Knowledge
  • Advanced clerical knowledge
  • Typing 42wpm
  • C-IV Software Experience
  • Imaging Now Software Experience
  • Filing/Indexing/Routing Experience
  • Efficient on all Office Equipment (Computer, Printer, Copy Machine, Fax Machine, etc.)
  • Filing and data archiving
  • Multi-line phone proficiency
  • Phone Etiquette
  • Mail management
  • Typing 42wpm
  • At Ease with Moving from Task to Task
  • Quick learner
  • Approachable
  • Excellent multi-tasker
  • Organized
  • Excellent communication skills
  • Understands grammar
  • Strong interpersonal skills
  • Results-oriented
  • Cashier/Cash Register Knowledge
  • Supervisor/Manager Experience
  • Pleasant demeanor
Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified members' information.
  • Managed accounting close, accounts payable, and financial reporting for multiple clients.
  • Data Verification
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.
  • Promoted to Supervisor after 6 months of employment.
  • Multitasking
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Administration
  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
  • Customer Service
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Administration
  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Experience
Clerical Support05/2014 to 07/2014
Human Services AgencyCity , STATE
  • Updated client files and information.
  • Handled and processed confidential client information on a daily basis.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Managed daily office operations and maintenance of equipment.
  • Handled and distributed all incoming and outgoing mail.
  • Electronically filed documents with the C-IV Software.
  • Put together new client files for GA workers.
Lead Sales Associate/Merchandise Purchaser/Supervisor10/1999 to 07/2001
Tower RecordsCity , STATE
  • Managed Lead Register and Ticket Sales Register
  • Handled Closeout Procedures and Countout Procedures for all Registers at Closing
  • Reconciled Sales for Daily Purchases
  • Managed CD Purchasing
  • Handled Customer Relations in Person or by Phone.
  • Placed special orders and called other stores to find desired items.
  • Recommended merchandise based on customer needs.
  • Operated a cash register to process cash, check and credit card transactions.
  • Administered all point of sale opening and closing procedures.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Built and maintained effective relationships with peers and upper management.
  • Processed all sales transactions accurately and in a timely fashion.
  • Assisted with buying over the counter and communicating with retail merchants.
  • Managed vendor chargebacks and follow up.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Maintained daily record of all transactions.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Secretary Front Office08/1998 to 07/1999
EVANGELICAL METHODIST CHRISTIAN SCHOOLSCity , STATE

Handled and distributed all incoming and outgoing mail.

Open, read, and wrote answers to routine letters.

Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.

Tutored children individually and in small groups to help them with difficult subjects.

Established positive relationships with students, parents, teachers and school administrators.

Organized field trips to local parks, fire stations and zoos.

Communicated effectively with educators from various grade levels.

Administered minor first aid to injured students.

Supervised children on field trips to local parks, fire stations and zoos.

Computed, recorded, and proofread data, records and reports.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized fashion.

Wrote reports and correspondence from dictation and handwritten notes.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Managed the day-to-day calendar for the principal and vice-principal.

Received and distributed faxes and mail in a timely manner.

Managed daily office operations and maintenance of equipment.


Bookeeper/Bill CollectorDon's Mobile Tire ServiceCity
  • Handled Invoice Filing, Mailing, Receiving, etc.
  • Managed Customer Relations and Service Calls Drafted Spreadsheets Created Correspondences (Mail, Fax, Phone, etc.) Managed and Maintained Payment Schedules Received and Recorded Payments Handled Financial Expenditures Reconciled Weekly Income/Expenditure Records Archived all Invoices Tranferred all Paperwork (Receipts, Invoices, Payments, etc.) into Computer System Created and Mailed out Payment Notices and Receipts Managed Collection Correpondences.
Education
DiplomaJune 12, 1998Brookside Christian High SchoolCity, State, USA
Certificate Program: Business Technology2015San Joaquin County Office of EducationCity, State, USA

Certified in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google, and Typing

On hold: Medical Office Administration Business AdministrationFebruary 12, 2015Heald CollegeCity, State, USA

Straight 'A' Student 1st Quarter

Skills

Cash Register, Closing, Customer Relations, Fax Machine, Faxing, Filing, Financial, Imaging, Indexing, Instructor, Internet Knowledge, Excel, Mail, Microsoft Office, Office, Powerpoint, Publisher, Word, Office Equipment, Personnel, Copy Machine, Printer, Purchasing, Receiving, Routing, Sales, Scanning, Spreadsheets, Supervisor, Phone, Phone Etiquette, Typing

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

74Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Typos

Resume Overview

School Attended

  • Brookside Christian High School
  • San Joaquin County Office of Education
  • Heald College

Job Titles Held:

  • Clerical Support
  • Lead Sales Associate/Merchandise Purchaser/Supervisor
  • Secretary Front Office
  • Bookeeper/Bill Collector

Degrees

  • Diploma June 12, 1998
    Certificate Program : Business Technology 2015
    On hold : Medical Office Administration Business Administration February 12, 2015

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