To obtain a position at a top-notch company and utilize the skills I have obtained through previous work experience.
Skills
Clerical duties
Clerical knowledge
Night and safe deposit procedures
Cash handling
Rapid data entry skills
Work History
Clerical Service Representative, 05/2019 to Current Hilltop Holdings – Arlington, TX,
Perform various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
Assist customers with setting up or closing accounts, completing loan applications and signing up for new services
Execute wire transfers, stop payments and account transfers
Conduct regular proof work and followed up on chargebacks and deposit corrections
Receive and route business correspondence to correct departments and staff members
Answer telephone calls to field inquiries from clients, vendors and various other callers seeking information
Perform general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
Deliver expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
Promptly receive and forward incoming communications, such as phone calls, emails and letters, to appropriate staff
Teller, 01/2018 to 05/2019 Cost Plus World Market – Santa Cruz, CA,
Presented and explained Credit Union services and products to members and assists in meeting their financial needs
Opened and closed accounts
Ordered checks for members' accounts
Completed payroll deduction and authorization forms
Answered questions and solved problems for members by listening to problems, collecting data, securing answers, and reporting results to inquiring party
Assisted members with resolves bookkeeping and checking account problems
Accepted stop payment orders
Received and directed members and telephone calls
Responded to inquiries and questions if possible or directs them as necessary
Records and relays messages
Performs file maintenance and account changes as needed
Keeps members informed of Credit Union products, services, and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services
Maintain and projects Credit Union's professional reputation
Maintains privacy of member account information
Research customer dispute claims by reviewing card transactions, account records and information provided by merchants; makes determination or escalates for approval as appropriate
Process credits and reversals based on outcome of dispute claims
Provide excellent customer service for calls regarding dispute questions and claim information from customers, branches, customer care, and merchants
Review pending dispute files to see if all required documentation has been provided
Process dispute claims in accordance with Regulation E and department/network compliance requirements
Created member account profiles on organization's online banking program
Branch Service Leader, 03/2015 to 01/2018 Regions Financial Corporation – City, STATE,
Received checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit
Examined checks deposited and determine proper funds availability based on regulation requirements and complete hold notices
Oversaw all teller related tasks, providing guidance and direction to the tell team to insure strong service and operational performance
Ensured branch operational and compliance-related tasks are completed
Served as liaison between branch and Regional Operation Manager
Supported sales process through referrals, conducting observations and coaching teller staff
Cash checks: verify endorsement, receive proper identification and ensure validity
Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies
Cross-sell bank products and services
Refer customers to the proper department for issues that cannot be resolved at the teller line
Issue personal money orders and cashier's checks, accept orders and payment for U.S
Accept loan payments: verify payment amount and issue receipts
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
Balance and update savings passbooks and close accounts when requested
Follow procedures for removing accounts for dormancy
Balance drawer daily, including periodic batching of cashed checks
Assistant Store Manager, 03/2007 to 03/2015 Ross Dress For Less – City, STATE,
Responsible for all phases of store operations responsible for all phases of store operations
Ensured that company standards and expectations are met
Managed and maintained control of stockroom and merchandise
Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Issued receipts, refunds, credits, or change due to customers
Ensured cash pick-ups and bank deposits are conducted to company policy
Responsible for front end control when needed
This includes refund approval, associates purchase approval, securing tills and cash in safe, register paid outs/ins, void approval, register media and break schedules
Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
Requested information or assistance using paging systems
Able to use PDT, cash registers and PC
Assisted in controlling payroll hours
Education
Diploma: , Expected in 05/2006 2006 Central High School - Memphis, TN , GPA:
: , Expected in 2007 - Southwest Community College - Memphis, TN, GPA:
: , Expected in 2011 - Victory University - Memphis, TN GPA:
: , Expected in 2017 - Ashworth College - Memphis, TN, GPA:
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