Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

To obtain a position at a top-notch company and utilize the skills I have obtained through previous work experience.

  • Clerical duties
  • Clerical knowledge
  • Night and safe deposit procedures
  • Cash handling
  • Rapid data entry skills
Work History
Clerical Service Representative, 05/2019 to Current
Hilltop HoldingsArlington, TX,
  • Perform various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Assist customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Execute wire transfers, stop payments and account transfers
  • Conduct regular proof work and followed up on chargebacks and deposit corrections
  • Receive and route business correspondence to correct departments and staff members
  • Answer telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Perform general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
  • Deliver expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
  • Promptly receive and forward incoming communications, such as phone calls, emails and letters, to appropriate staff
Teller, 01/2018 to 05/2019
Cost Plus World MarketSanta Cruz, CA,
  • Presented and explained Credit Union services and products to members and assists in meeting their financial needs
  • Opened and closed accounts
  • Ordered checks for members' accounts
  • Completed payroll deduction and authorization forms
  • Answered questions and solved problems for members by listening to problems, collecting data, securing answers, and reporting results to inquiring party
  • Assisted members with resolves bookkeeping and checking account problems
  • Accepted stop payment orders
  • Received and directed members and telephone calls
  • Responded to inquiries and questions if possible or directs them as necessary
  • Records and relays messages
  • Performs file maintenance and account changes as needed
  • Keeps members informed of Credit Union products, services, and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services
  • Maintain and projects Credit Union's professional reputation
  • Maintains privacy of member account information
  • Research customer dispute claims by reviewing card transactions, account records and information provided by merchants; makes determination or escalates for approval as appropriate
  • Process credits and reversals based on outcome of dispute claims
  • Provide excellent customer service for calls regarding dispute questions and claim information from customers, branches, customer care, and merchants
  • Review pending dispute files to see if all required documentation has been provided
  • Process dispute claims in accordance with Regulation E and department/network compliance requirements
  • Created member account profiles on organization's online banking program
Branch Service Leader, 03/2015 to 01/2018
Regions Financial CorporationCity, STATE,
  • Received checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit
  • Examined checks deposited and determine proper funds availability based on regulation requirements and complete hold notices
  • Oversaw all teller related tasks, providing guidance and direction to the tell team to insure strong service and operational performance
  • Ensured branch operational and compliance-related tasks are completed
  • Served as liaison between branch and Regional Operation Manager
  • Supported sales process through referrals, conducting observations and coaching teller staff
  • Cash checks: verify endorsement, receive proper identification and ensure validity
  • Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies
  • Cross-sell bank products and services
  • Refer customers to the proper department for issues that cannot be resolved at the teller line
  • Issue personal money orders and cashier's checks, accept orders and payment for U.S
  • Accept loan payments: verify payment amount and issue receipts
  • Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
  • Balance and update savings passbooks and close accounts when requested
  • Follow procedures for removing accounts for dormancy
  • Balance drawer daily, including periodic batching of cashed checks
Assistant Store Manager, 03/2007 to 03/2015
Ross Dress For LessCity, STATE,
  • Responsible for all phases of store operations responsible for all phases of store operations
  • Ensured that company standards and expectations are met
  • Managed and maintained control of stockroom and merchandise
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Issued receipts, refunds, credits, or change due to customers
  • Ensured cash pick-ups and bank deposits are conducted to company policy
  • Responsible for front end control when needed
  • This includes refund approval, associates purchase approval, securing tills and cash in safe, register paid outs/ins, void approval, register media and break schedules
  • Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Requested information or assistance using paging systems
  • Able to use PDT, cash registers and PC
  • Assisted in controlling payroll hours
Diploma: , Expected in 05/2006
2006 Central High School - Memphis, TN ,
: , Expected in
2007 - Southwest Community College - Memphis, TN,
: , Expected in
2011 - Victory University - Memphis, TN
: , Expected in
2017 - Ashworth College - Memphis, TN,

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School Attended

  • 2006 Central High School
  • 2007 - Southwest Community College
  • 2011 - Victory University
  • 2017 - Ashworth College

Job Titles Held:

  • Clerical Service Representative
  • Teller
  • Branch Service Leader
  • Assistant Store Manager


  • Diploma

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