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Clerical Receptionist, Office Assistant Resume Example

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CLERICAL RECEPTIONIST, OFFICE ASSISTANT
Summary

To seek employment with a company where I can grow professionally and personally.

Skills
  • Microsoft Word, Microsoft Excel, Microsoft Outlook
  • Good Communication
  • Cash handling
  • Customer Service
  • Organizational skills
  • Bilingual English & Hmong
  • Team player
  • Managing office supplies
  • Administrative operations
  • Detail-oriented
  • Inventory control
  • Mail management
Experience
October 2011
to
August 2013
Apna Insurance AgencySacramento, CAClerical Receptionist, Office Assistant
  • Filed paperwork and organized computer-based information.
  • Maintained appropriate filing of personal and professional documentation.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Maintained a clean reception area, including lounge and associated areas.
  • Calculated quotes and educated potential clients on insurance options.
  • Cash handling Outbound and Inbound call.
January 2016
to
December 2016
Little Sproutlings DaycareSacramento, CADay Care Assistant
  • Encouraged good behaviors using the positive reinforcement method.
  • Established a safe play environment for the children.
  • Organized and engaged in recreational activities such as games and puzzles.
  • Meticulously sanitized toys and play equipment.
  • Prepare nutritious breakfasts, lunches, dinners and snacks for the children.
  • Maintained a child-friendly environment with access to outdoor activities.
November 2017
to
August 2018
Guard Dog Self StorageRancho Cordova, CAOnsite Property Manager/Uhual Customer Service Rep.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Handled resident complaints and ensured all maintenance requests were expedited.
  • Compiled and conveyed all operational and financial data to the regional manager.
  • Handled customer complaints personally for proper management.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and [rental] payments.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Collected and kept careful records of rental payments.
  • Monitored common areas for cleanliness and safety.
  • Compiled and conveyed all operational and financial data to regional manager.
  • Maintained accurate records of all correspondence with and from tenants.
  • Monitored and documented all income, including delinquencies.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Scheduled maintenance calls.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Supported end-users by responding quickly to phone messages and following up on complaints
June 2019
to
Current
VORTRAN Medical Technology 1, Inc.Sacramento, CAAdministrative Assistant/Marketing Support/Assembly Worker
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Assisted with administrative tasks, including filing, answering phones and [Task].
  • Set up and maintained physical and electronic filing systems.
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
  • Created test ads for target audiences and tracked results to inform market research and campaign planning.
  • Modified ads to align with target demographics and increase click rates.
  • Worked with product development team members to optimize product specifications.
  • Developed and maintained strong client relationships to facilitate smooth discussions and timely strategy updates.
  • Tracked assignments, in-progress and completed work for all departmental projects.
  • Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
  • Worked at fast and steady pace to meet production goals.
  • Documented actions by completing production and quality forms.
  • Assisted new employees with assembly tasks to maintain production levels.
  • Worked closely with supervisors and designers to understand and meet production specifications.
  • Isolated and removed defects to maintain specification compliance for every part.
  • Tagged components and tracked usage to maintain accurate inventory records.
Education and Training
High School Diploma
Additional Information

CPR & First Aid Certified

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Resume Overview

Companies Worked For:

  • Apna Insurance Agency
  • Little Sproutlings Daycare
  • Guard Dog Self Storage
  • VORTRAN Medical Technology 1, Inc.

Job Titles Held:

  • Clerical Receptionist, Office Assistant
  • Day Care Assistant
  • Onsite Property Manager/Uhual Customer Service Rep.
  • Administrative Assistant/Marketing Support/Assembly Worker

Degrees

  • High School Diploma

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