clerical receptionist resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Reliable and conscientious worker who excels at assigning, supervising, and evaluating work. The importance of customer service cannot be overstated. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the business. Multi-task-oriented Effective Motivated Excellent work history in [General Labor] as Supervisor]. Deadline-driven Energetic Retail Sales Associate with merchandising, display design, and customer service experience. Organization Retail sales Multi-tasking strength Credit card transactions Employee relations Basic administrative knowledge Regulatory compliance Budgets Supervision Stocking Team Leadership, Computer literate, POS software expert, Customer service focus, Team Player

Highly trained professional with a background in verifying financial information and creating appropriate customer documentation. An established Verification Specialist known for handling various office tasks with undeniable ease.

  • Customer and client relations
  • Service Agreements
  • Sales
  • Policies and Procedures
  • Performance improvement
  • Records management
  • Customer Relations
  • New account creation
  • National accounts
  • Account verification
  • Sales Reporting
  • Vendor management
  • Team Training
  • Billing and Invoicing
  • Scheduling and calendar management
  • Spreadsheet management
  • Sorting and labeling
  • Scheduling
  • Mail handling
  • Collaborative relationships
  • Insurance coverage verification
  • Patient contact
  • Telephone etiquette
  • Diagnostic interviewing
  • Participant screening
  • Recordkeeping
  • Data verification
  • Inbound and outbound calls
  • Multitasking Abilities
Work History
12/2018 to 12/2021 Clerical Receptionist Suncoast Community Health Center | Brandon, FL,
  • Was in charge of inventory management, which included materials monitoring, ordering or requisitioning, and stocking or restocking supplies
  • Organized and scheduled office meetings as well as client appointments, effectively accommodating hectic schedules for a team of [10+] professionals
  • Was in charge of sorting and distributing mail correspondence between departments and personnel, as well as parcel packaging, preparation, and timely shipping
  • Greeted all customers with a friendly greeting, answered general questions, gathered information about the nature of their visit, and directed them to the appropriate offices
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Worked with vendors, contractors, and professional services personnel to ensure that orders were processed in accordance with management's needs and specifications
  • Routed incoming calls to the most qualified personnel and departments within the company
  • Kept track of visitors and screened them to ensure that they had access to inter-office personnel
  • Gathered and prepared documentation and reports for office meetings, distribution, and filing.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
03/2018 to 11/2021 Lead Xavier University | Cincinnati, OH,
  • Organized ongoing maintenance schedules to improve system performance
  • Improved maintenance employee training programs were implemented by me
  • Analyzed the final results to determine quality levels and isolate the root causes of any flaws that were discovered
  • Evaluated operating conditions and made adjustments to improve performance and extend the life of the equipment
  • Led productive teams of up to [25+] people
  • Kept track of safety compliance in order to maintain high standards and keep employees safe.
  • Communicated with the maintenance team and management, strategically delegating tasks to ensure that they were completed on time
  • Created work schedules and set up training for [25] employees working on [Janitorial ] equipment.
  • Cut spending through effective inventory management and supply sourcing.
  • Oversaw day-to-day activities of (25+) employees in business establishment, fostering inspiring atmosphere to optimize employee experiences.
02/2020 to 12/2020 Debt Collector Makowsky Ringel Greenberg, Llc | Memphis, TN,
  • Compiled general ledger entries with near-perfect accuracy on a tight deadline
  • Monthly expense variances and explanations were collected .
  • Followed prescribed scripts and maintained a friendly but firm demeanor while being fully aware of contractual obligations and legal remedies
  • Produced periodic reports that compared budgeted and actual costs
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of the account
  • Looked over collection reports to see how far collections had progressed and how much money was still owed
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
  • Maintained the general ledger's integrity, including the chart of accounts
  • Developed team communications and information for [group] meetings.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Notified co-signers of delinquent accounts to assist in collecting payments.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Used skip tracing and other techniques to locate debtors.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Expected in 2016 to to High School Diploma | Criminal Justice Davis High School, Houston, TX GPA:
Expected in 2022 to to Associate of Arts | Criminal Justice Sam Houston State University, Huntsville, TX GPA:
Expected in to to | Lone Star College-University Park, Houston, TX GPA:
  • Was in charge of representing
  • CAlculated the totals of the bills and the tax amounts
  • Customer returns were accepted and processed by me
  • Emphasized customer service excellence by continuing to train front-line team members, resulting in a [50]% increase in customer satisfaction
  • Was in charge of training and mentoring new employees
  • Implemented merchandising and promotional changes throughout the [Houston] area to increase sales
  • Was in charge of keeping the store clean and orderly
  • Checked transactions for possible fraud
  • Professional Summary

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Resume Overview

School Attended

  • Davis High School
  • Sam Houston State University
  • Lone Star College-University Park

Job Titles Held:

  • Clerical Receptionist
  • Lead
  • Debt Collector


  • High School Diploma
  • Associate of Arts

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