clerical officer resume example with 14+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Professional and well-rounded with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating and consistently seek ways to increase office efficiency and boost team productivity with exceptional clerical support.

  • Timeline Planning and Management
  • Meeting planning
  • Meticulous attention to detail
  • Legal administrative support
  • Professional and mature
  • Strong interpersonal skills
  • Self-starter
  • Dedicated team player
  • Resourceful
  • Strong problem solver
  • Document control
  • Data entry
  • Sensitive material handling
  • Staff motivation
  • Event coordination
  • Project Planning
  • Multitasking and prioritization
  • Data organization
  • Scheduling and calendar management
  • Office equipment maintenance
Education and Training
Abraham Lincoln High School San Jose, CA Expected in 06/2006 High School Diploma : - GPA :
Silicon Valley Career Technical Education San Jose, CA, Expected in 06/2005 Certificate : Dental Assisting - GPA :
Carlton Senior Living - Clerical Officer
Laguna, CA, 09/2015 - 04/2021
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Stocked, organized and arranged new merchandise displays on sales floor.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Documented and routed business correspondence to manage office paperwork.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Routed agreements, contracts and invoices through signature process.
  • Answered daily phone calls to direct inquiries, answer customer questions and schedule appointments.
  • Created reports and other types of documentation, which often contained sensitive and confidential data.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
Sprouts Farmers Market - Receptionist
Nevada, NV, 09/2013 - 04/2014
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Responded to inquiries and room requests made online, by phone or email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Scheduled and confirmed appointments.
  • Scheduled meetings and meeting rooms for internal personnel, partners and clients.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
Mhm Services, Inc. - Store Manager
Charleston, MO, 09/2005 - 12/2014
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Coordinated restocks to keep retail displays organized and full for customers.
  • Contributed to merchandising ideas at team meetings to increase sales.
  • Formulated pricing plans by reviewing merchandise activities and determined additional needs for sales promotions.
  • Created successful plans to maximize profits and reduce loss.
  • Increased sales by optimizing in-store promotional strategies.
  • Stayed up to date on product trends and customer needs.
  • Greeted customers upon entrance to store and offered assistance in locating items.
Star Dental - Dental Assistant
City, STATE, 06/2012 - 05/2013
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Laid out dental instruments and equipment before procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns and seating permanent crowns.
  • Managed use, cleaning, sterilization and storage of instruments according to American Dental Association standards.
  • Gathered medical information, dental health history and vitals from patients.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Created bitewing, panoramic and periapical X-ray images for dentist to review.
Spanish :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Abraham Lincoln High School
  • Silicon Valley Career Technical Education

Job Titles Held:

  • Clerical Officer
  • Receptionist
  • Store Manager
  • Dental Assistant


  • High School Diploma
  • Certificate

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