clerical office assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Mail Sorting and Distribution
  • Prioritizing Work
  • Time Management
  • Customer Service
  • Calendar Management
  • Information Confidentiality
  • Clerical Support
  • Documentation and Reporting
  • Verbal and Written Communication
  • Organizing and Categorizing
  • Issue Resolution
  • Data Entry
  • Attention to Detail
  • Record Sorting and Filing
  • Self-Motivated
  • Materials Organization
  • Reliable and Punctual
  • Data Recording
  • Editing and Proofreading
  • Problem Solving
  • Data Gathering
  • Office Supply Management
  • Problem-Solving
  • Prioritization and Time Management
  • Multitasking and Prioritization
  • Flexible and Adaptable
  • Records Management Software
Clerical Office Assistant, 02/2013 to 10/2018
Raising Canes ChickenPearland, TX,
  • Maintained business records by updating customer information.
  • Supported bookkeeping through financial transaction documentation, expense reporting and budget monitoring.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Answered phone calls and welcomed visitors to office.
  • Conducted office inventory checks and requested restock of supplies.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Proofread and corrected correspondence and reports for error-free documentation.
  • Collected and coded various documents to prepare for filing, storage and processing.
Customer Service Cashier, 01/2001 to 01/2013
Centers For Specialty Care GroupCarrollton, TX,
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Welcomed customers, offering assistance to help find store items.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Placed merchandise in bags or boxes and gave packages to customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Answered phone calls to assist customers with questions and orders.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Helped customers find store locations and complete purchases.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Processed returned items in accordance with store policy.
  • Stayed up to date on current item discounts to support promotions.
  • Redeemed promotional coupons and food stamps and figured discounts.
  • Monitored exits for security issues.
  • Issued receipts, discussed return policies and directed customers to pickup locations for larger merchandise.
  • Managed all product returns professionally and quickly to maintain customer satisfaction.
Instructor/Administrator, 01/1990 to 10/1998
John Jay Beauty CollegeCity, STATE,
  • Observed and evaluated student performance and development and provided appropriate feedback on work.
  • Established objectives for lessons, modules and projects.
  • Maintained evening or weekend hours to provide students with additional support.
  • Maintained accurate records to comply with federal, state and local standards.
  • Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
  • Coordinated and facilitated training, encouraging group participation and ownership.
  • Performed assessments focused on long and short-term student needs to develop individualized education program.
  • Leveraged technology and provided instructional materials to facilitate active learning.
  • Kept classroom neat and orderly to reduce safety impediments.
  • Evaluated performance of students and made provisions to meet learning needs.
  • Recorded daily attendance to maintain accurate and complete records.
  • Utilized syllabi to inform students of course requirements, evaluation procedures and attendance requirements.
  • Employed variety of teaching styles to respond to needs of diverse learners.
  • Implemented instructional materials and curriculum to meet specific program needs.
  • Provided orientation of buildings and class schedules to enhance self-advocacy skills in students.
  • Planned instruction to achieve objectives based upon student needs and established curriculum.
  • Participated in continuous learning on diversity, inclusion and racial equity to reduce learning barriers.
  • Attended meetings, training and activities to enhance skills and credentials.
  • Upheld cleaning protocols to maintain safe environment.
Hairdresser, 04/1983 to 10/1989
John Jay St Charles SalonCity, STATE,
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Suggested styles and treatments based on clients' needs and appearances.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Examined hair texture and condition to determine appropriate treatment.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Created repeat business by developing long-term relationships with regular customers to increase client base.
  • Followed updated techniques to color and treat hair and produce consistent results.
Education and Training
: Cosmetology And Cosmetology Education, Expected in 03/1983 to John Jay Beauty College - New Orleans, LA
High School Diploma: , Expected in 05/1981 to North Cobb High School - Kennesaw, GA
: Accounting, Expected in to University of New Orleans - New Orleans, LA
: Early Childhood Education, Expected in to Hinds Community College - Raymond, MS

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Resume Overview

School Attended

  • John Jay Beauty College
  • North Cobb High School
  • University of New Orleans
  • Hinds Community College

Job Titles Held:

  • Clerical Office Assistant
  • Customer Service Cashier
  • Instructor/Administrator
  • Hairdresser


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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