clerical front desk resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

I am an enthusiastic and passionate person looking to further my career with what I excel in most, customer service and medical professional services. I have 7 years of experience and I am currently looking to bring that to the table and I am highly goal driven.

I am Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

  • Courteous and Professional
  • Microsoft Office
  • Positive Attitude and Energetic
  • Multitasking and Prioritization
  • Prioritization and Time Management
  • Documentation and Reporting
  • Appointment Scheduling
  • Data Entry and Database Software
  • Microsoft Office Suite
  • Verbal and Written Communication
  • Greeting and Seating Clients
  • Call Answering and Routing
  • Multi-Line Phone Systems
  • Reliable and Punctual
  • Customer Complaint Resolution
  • Attention to Detail
  • Customer Service
  • Administrative Support
  • Customer Service-Oriented
  • Computer Proficiency
  • Scheduling and Calendar Management
  • Email and Telephone Decorum
  • Technologically Savvy
  • Front Office Management
  • Administrative Skills
  • Listening Skills
  • Hospitality Services
  • Customer Assistance and Interaction
  • Call Routing
  • Team Collaboration
  • Package and Mail Receipt
  • Oral and Writing Communication
  • Correspondence Typing
  • Appointment Confirmation
  • Conflict Management
07/2018 to 12/2021
CLERICAL FRONT DESK Spartanburg Regional Medical Center Boiling Springs, SC,
  • Greeting and welcoming all patients that entered the building
  • Checking in and checking out patients for their appointments.
  • Answering phones
  • Taking care of any mail, faxing, documents that are needing attended to as well as frequent emails.
  • Rooming patients for the providers and nurses.
  • Heavy communication daily with the medical team’s.
  • Staying up to date on policy changes and updates.
  • Attending all staff meetings.
  • Being flexible and understanding to patient care as it see’s fit.
  • Any and all other clerical work needed.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Signed for packages, recorded deliveries and distributed to personnel.
09/2016 to 06/2018
  • This job included registration for a small family medicine clinic
  • I would schedule appointments for providers, check in and check out appointments, run insurance, mail, faxes, answer phone calls, and take co-payments if needed.
09/2015 to 11/2015
Patient Access Representative ACCESS, COPLEY HOSPITAL City, STATE,
  • My role as a patient access employee was to register outpatient appointments for radiology and lab services
  • I also did registration for the emergency room
  • For all job duties I would run insurance, take copayments, make sure correct insurance was in the patients chart and verify demographics
  • Other duties included answer the phones for the switchboard.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Assembled registration paperwork and placed identification bands on patient.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Explained policies, procedures and services to patients.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
  • Stayed current on community-based resources and services useful to patients.
Education and Training
Expected in 06/2011 to to
took general courses
Expected in to to
Bachelor of Arts: Early Childhood Education
Great Basin College - Elko, NV

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Resume Overview

School Attended

  • Great Basin College

Job Titles Held:

  • Patient Access Representative


  • Bachelor of Arts

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