LiveCareer-Resume

clerical clerk resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I have been in all forms of customer service and I have always assisted customers request fully , I am dependable, I work well with others, I always strive to be the best. I can offer your company loyalty, hardworking employee, strong work ethics.

Skills
  • Customer Service
  • Account Management
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Customer Support
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Data Entry
Experience
Clerical Clerk, 10/2021 - Current
Fedex Cross Border Bishop, ,
  • Contact customers regarding account updates and potential problems.
  • Communicate with customers and employees to answer questions or explain information.
  • Answers multi-line telephone system and routes calls to appropriate personnel.
  • Delivers high-quality customer service through deep commitment to knowledge and performance.
  • Collects and enters payment data into system, maintaining complete confidentiality and accuracy.
Senior Member Service Specialist, 06/2006 - 07/2016
Adventist Health And Rideout Paradise, CA,
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
  • Offered exceptional customer service to differentiate and promote company brand.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Answered member questions about products and services.
  • Helped members resolve account problems and navigated internal systems to handle all issues
Customer Service Associate, 10/2001 - 05/2005
Bank Of America City, STATE,
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts currentsatisfaction.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Clerical Associate, 01/1995 - 01/1999
Southeastern Freight Lines City, STATE,
  • Provided customers with full and accurate rates
  • Made sure all delivery receipts were scanned
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Filed freight claims
  • Successfully operated computer systems
  • Answered phone and took care of the customers
Education and Training
Associate of Science: Paralegal, Expected in 03/1994
-
Jones College - Jacksonville - Jacksonville, FL
GPA:
Status -
High School Diploma: , Expected in 06/1987
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Robert E Lee - Jacksonville, FL,
GPA:
Status -

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Resume Overview

School Attended

  • Jones College - Jacksonville
  • Robert E Lee

Job Titles Held:

  • Clerical Clerk
  • Senior Member Service Specialist
  • Customer Service Associate
  • Clerical Associate

Degrees

  • Associate of Science
  • High School Diploma

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