Clerical Assistant Office Support resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Efficient and reliable team member with strong organization skills and history of providing top-notch clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and balancing high-volume inquiries.

  • EKG Technician
  • CMA
  • Medical Manager
  • Medical Billing and coding, including ICD/CPT
  • Microsoft Excel and Outlook
  • Nationally Certified Medical Assistant/ affiliation with the NCCT since April 2000
  • Clerical functions, Statistics
  • Charts
  • Clerical, Phones
  • Copying
  • Documentation
  • Faxing
  • Document Scanning
  • Microsoft Excel, Word and Outlook
  • Office skills
  • Scheduling Evaluations/Intakes
  • Logging
  • Information verification
  • Self-motivated
  • Payroll and budgeting
  • Overseeing automated databases
  • Cleaning abilities
  • Data entry
  • Filing and data archiving
  • Filing assistance
  • 30 WPM typing speed
  • Sorting and labeling
  • Organizing mail
  • Routing mail
  • Restocking supplies
  • Excellent planner and coordinator
  • Customer and client relations
  • Meeting arrangements
Work History
12/2010 to Current
Clerical Assistant/Office Support The Highlands At Wyomissing Wyomissing, PA,
  • Manages daily operations to day to day clerical functions for the department.
  • Answers phones and redirects as necessary.
  • Clerical duties including faxing, filing, scanning and copying.
  • Makes appointments for director and staff as needed.
  • Prepares and maintains office files and statistics.
  • Arranges and coordinates department staff meetings.
  • Contacts outside agencies soliciting information and assistance as requested.
  • Mass mailings to families of program info, newsletters, etc.
  • Handle check requests and PCN'S for staff, supervisor and director for the department.
  • Help to bring clients in and out of facility when needed.
  • Help to track referrals and obtain required documentation for new admits to the program.
  • Assists with other related duties as instructed by the supervisor or director.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Updated tracking system with referral information for program.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Delivered top-notch support to office staff, promoting excellence in all areas of office operations.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
  • Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
06/2005 to 12/2010
Clerical Assistant/Evaluation Coordinator Dialysis Clinic Centerville, AL,
  • Support hospital's mission to provide the highest quality of care by complying with regulatory guidelines and meeting agency standards.
  • Promote the effective delivery of daily clerical duties.
  • Assist and support the office staff in increasing efficiency and streamlining documentation that impacts on children's programming.
  • Assist when needed for classroom support.
  • Assist the classroom teachers in paper preparation.
  • Assist the main office staff in the preparation and distribution of daily paperwork.
  • Assemble CPSE (Committee on Preschool Education) and IEP (Individualized Educational Plan) packets by collecting and arranging completed evaluation reports for submission to District.
  • Support office staff by filing and maintaining educational documents in school records.
  • Support staff by facilitating the flow of daily attendance sheets and maintaining attendance records.
  • Professionally greet incoming calls and transfer calls accordingly.
  • Distribute faxes, phone messages, mail and payroll for the department.
  • Ensure appropriate photocopies of documents are provided to all necessary providers and therapists within the department.
  • Maintain and order inventory on office supplies for the program.
12/2004 to 06/2005
Housekeeper St. Mary's Hospital For Children, Institute For Child Development City, STATE,
  • Responsible for the general cleanliness of the facility.
  • Cleaned walls, floors, stairs, furniture and equipment.
  • Responsible for the proper collection and disposal of waste.
  • Maintained sanitary environment in accordance with legislative and regulatory compliance standards.
06/2000 to 07/2004
Medical Assistant / Secretary Multi Medical Network City, STATE,
  • Traveled to variety of adult and nursing homes throughout five boroughs.
  • Assisted doctors providing services to psychiatric and disabled patients.
  • Functioned as EKG technician; updated patients' charts and files; integrated lab and radiology reports answered phones for the Dr's and handled the scheduling of appointments.
Expected in May 2000
Certified Medical Assistant / Medical Secretary:
Dover Technical School - ,
Attended a 900-hour, one year program specializing in the studies of computer processing for a medically staffed office, medical transcription, echocardiograms, venipuncture and medical office skills.
Expected in 1983
High School Diploma:
Queens Vocational HighSchool - Long Island City, NY

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Resume Overview

School Attended

  • Dover Technical School
  • Queens Vocational HighSchool

Job Titles Held:

  • Clerical Assistant/Office Support
  • Clerical Assistant/Evaluation Coordinator
  • Housekeeper
  • Medical Assistant / Secretary


  • Certified Medical Assistant / Medical Secretary
  • High School Diploma

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