Clerical Assistant Resume Example
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CLERICAL ASSISTANT
Summary
Dedicated, compassionate and recently received degree as a Registered Nurse (RN) with education in direct patient care, triage and care coordination in fast-paced environment. Proven ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Skills
Typical nursing practices in various hospital settings through class clinical training and applied skills learned through work assigned by preceptor.
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Experience
Medical Search International | Portland , ORClerical Assistant11/2012 - 08/2015
- Organized files, faxed reports and scanned documents.
- Greeted customers and visitors in-person and via telephone calls.
- Greeted, assisted and directed customers, vendors and the general public, employing a professional, courteous and respectful demeanor.
- Answered calls in a timely matter and forwarded to appropriate parties.
- Sorted, received and distributed mail correspondence between departments and personnel.
Concentrix | Cincinnati , OHPhysical Therapy Aide06/2015 - 03/2016
- Cleaned and maintained therapy area and exercise equipment.
- Enforced safety procedures with all patients.
Chi Health | Minot , NDSales Associate07/2016 - 02/2018
- Organized racks and shelves to maintain visual appeal of the store.
- Represented the brand and company professionally to drive store revenue.
- Developed positive customer relationships through friendly greetings and excellent service.
- Helped customers with questions, problems and complaints in person and via telephone.
- Answered questions regarding store policies and merchandise.
- Monitored entrances, exits and fitting rooms for signs of theft.
- Cultivated a loyal customer base, resulting in a high level of repeat and referral business.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Educated customers on different products and product care.
- Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores.
Naperville Community Unit School District 203 | Naperville , ILRN Floor Nurse04/2019 - Current
- Developed and adapted individualized treatment plans according to patient recovery goals.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and assimilated patients to unit.
- Ensured quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Communicated with primary care physicians or emergency care providers to relay patient needs.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and via intramuscular injections while overseeing pain management plans.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Administered oral, intramuscular and IV medications to patients and monitored responses.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
Education and Training
Troy University | City, StateAssociate of Science in Nursing2018
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Resume Overview
School Attended
- Troy University
Job Titles Held:
- Clerical Assistant
- Physical Therapy Aide
- Sales Associate
- RN Floor Nurse
Degrees
- Associate of Science in Nursing
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