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clerical assistant resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Careful Clerical Assistant with distinguished history of working hard for best-in-class service and maintaining professionalism in difficult situations. Dedicated to solutions-oriented problem-solving. Kind and personable with great attention to detail.

Skills
  • Billing and invoicing
  • Scheduling and calendar management
  • Data entry
  • Document control
  • Mail management
  • Excel spreadsheets
  • Human Resources Management (HRM)
  • Self-starter
  • Workers' compensation knowledge
  • Resourceful
  • Dedicated team player
Experience
Clerical Assistant, 11/2020 to Current
The HartfordGlastonbury, CT,
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Created reports and other types of documentation, which often contained sensitive and confidential data.
  • Worked easily with office programs such as ADP and MICROSOFT WORD MICROSOFT EXCEL to carry out daily team clerical needs.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Coordinated company records and resources to assist team members with special projects.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Processed accounts payable and accounts receivable updates to maintain current financial records.
Dispatch Operator, 10/2018 to 10/2020
Mission Health System, IncBrevard, NC,
  • Reported delays, accidents or other traffic and transportation situations.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Supervised driver dispatching, route planning and vehicle tracking for over 15 drivers.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Identified locations and needs of callers to accurately send assistance.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
Debt Collector, 11/2008 to 09/2009
Mandarich Law GroupWoodland Hills, CA,
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Assisted borrowers to qualify for rehabilitation or consolidation of debts or loans.
  • Advised debtors on payment options and set up payment plans.
  • Educated customers on actions and strategies for debt repayment.
  • Verified, documented and updated customer account information.
  • Negotiated payment plans and arrangements.
  • Spoke to delinquent members by phone and identified why accounts had not been paid.
  • Updated accounts and credit reports to reflect recent changes.
  • Updated company's database daily with new details regarding collections and activity on delinquent accounts.
Dispatcher Office Assistant, 03/2002 to 10/2008
Goode Towing & RecoveryCity, STATE,
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Answered phones and routed voicemails to respective employees.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Participated in credit and collections activities.
  • Greeted guests and vendors to assist in navigating space.
  • Reviewed and approved vendor invoices.
  • Coordinated support to facilitate general office operations.
  • Maintained front desk to provide positive first impression.
Education and Training
High School Diploma: , Expected in 05/1998 to Belton High School - Belton, TX
GPA:
Activities and Honors
Languages
Spanish:
Limited
Negotiated:

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Resume Overview

School Attended

  • Belton High School

Job Titles Held:

  • Clerical Assistant
  • Dispatch Operator
  • Debt Collector
  • Dispatcher Office Assistant

Degrees

  • High School Diploma

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