Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Personable Clerical Assistant who adheres to the highest degree of professional standard and maintains strict confidentiality in legal matters.

Clerical Assistant, 07/2014 to
Scott-Mcrae Automotive GroupMiami, FL,

Directing incoming calls to appropriate staff members; Opening, assigning, and closing of client cases; Photocopy all correspondence, documents and other printed materials; Organize and maintain law libraries, documents and case files; Mail and arrange for delivery of legal correspondence to clients, witnesses and court officials; Assist in maintaining department attorney personnel files with the utmost confidentiality; Receive and disburse incoming mail; Ordering client files and/or documents from storage; Compiling and organizing payment authorizations for billing, purchase orders, and travel vouchers for office employees; Maintaining government vehicles; Coordinating and maintaining applications and attendance for CLE events with Trial Unit Secretary Supervisor and Nevada State Board; Extensive legal assistant training including calendaring for appointments, meetings, and case events; Maintaining attorney client files and correspondence; Opening and closing cases; Composing and filing notices, stipulations, responses and replies.

Front Desk Receptionist, 02/2011 to 07/2014
TerratronBloomington, MN,

Control multi-line phone system, directing calls appropriately; Maintaining record of various administrative services; Sort and distribute incoming mail and deliver outgoing mail to the proper receptacle daily; Interview scheduling; Compiling background checks and verifying potential employee reference; Greet visitors and communicate with team upon arrival; Maintain lobby, reception area in a presentable manner; Maintain inventory of office supplies; Complete any project assigned by office staff; Support the overall goals of the company by performing all other duties as assigned by direct supervisor.

    Market Research Communications Rep, 03/2010 to 06/2012
    LegendsIndianapolis, IN,

    Interviewed clients via outbound telephone calls conducting market research surveys.

    Customer Service Representative, 09/2008 to 09/2009
    Breckenridge Ski ResortBreckenridge, CO,

    Assisting customers with applying for online payday loans; Verifying employment and banking institution of potential clients; Provided accurate and appropriate information in response to customer inquiries; Demonstrated mastery of customer service call script within specified time frames; Addressed customer service inquiries in a timely and accurate fashion.

    Visual Merchandise Planner/Retail Sales Associate, 03/2008 to 07/2008
    Calvin KleinCity, STATE,

    Designed displays to make the store experience interactive and engaging; Displayed the appropriate advertisement for products and sales promotions; Arranged items in favorable positions and areas of the store for optimal sales; Established and maintained proper high traffic displays, resulting in increased sales; Printed various labels and tags for all merchandise; Computed sales prices, total purchases and processed payments; Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices; Placed special orders and called other stores to find desired items; Operated a cash register to process cash, check and credit card transactions; Guided customers in choosing items that reflected personal style.

    Retail Sales Associate, 02/2007 to 10/2007
    Sunglass IconCity, STATE,

    Became certified in optical wear; Performed opening and closing store procedures; Recommended merchandise based on customer needs; Facilitated monthly and quarterly physical inventory counts; Explained information about the quality, value and style of products to influence customer buying decisions; Replenished floor stock and processed shipments to ensure product availability for customers.

    Skill Highlights
    • Strong oral and written communication skills
    • Team player
    • MS Office proficient
    • Exceptional communication skills
    • Strong presentation skills
    • Highly organized
    • Appointment setting
    • Multi-line switchboard
    • Order and request filing
    • Travel and event coordination
    • New employee orientations
    • Staff training and development
    • Maintains confidentiality
    • Detail-oriented
    • Dedicated to process improvement
    • Active listening skills
    • Telecommunication skills
    • Visual merchandising proficiency
    • Opening/closing procedures

    Customer Assistance

    • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

    Computed Data Reports

    • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

    Customer Service

    • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

    Diploma: Mass Media Communications General Studies, Expected in 2005
    Lorain County Community College - Elyria, OH

    Mass Media Communications

    High school diploma: General Studies, Expected in 2004
    Elyria High School - Elyria, OH

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    School Attended

    • Lorain County Community College
    • Elyria High School

    Job Titles Held:

    • Clerical Assistant
    • Front Desk Receptionist
    • Market Research Communications Rep
    • Customer Service Representative
    • Visual Merchandise Planner/Retail Sales Associate
    • Retail Sales Associate


    • Diploma
    • High school diploma

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