Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • IManage
  • Office administration
  • Bookkeeping
  • Documentation and control
  • Recordkeeping
  • Office management
  • Mail distribution
  • Sorting and labeling
  • Customer and client relations
  • Documentation and reporting
  • Mail handling
  • Filing
  • Inbound and Outbound Calling
  • Creative problem solving
  • Administrative support
Work History
Clerical Administrative Assistant, 09/2020 to Current
H P Hood LlcLynnfield, MA,
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Greets visitors and customers to the office, maintains appointment and visitor logs.
  • Maintains lobby area in a neat, professional environment and ensures appropriate handbooks and brochures are available in lobby area.
  • Responds to walk-in and telephone inquiries, assesses situation, and provides accurate information to the customer.
  • Provides information to customers in a courteous, polite and professional manner.
  • Obtains assistance from the assigned Case Specialist or Supervisor as appropriate and in accordance with established policies and procedures.
  • Responds to requests for applications for child support services by establishing appointments, sending out application packets, and advising customers of information needed to facilitate services.
  • Enters applications for service into automated computer system and assembles new child support files.
  • Conducts interviews with custodial and non-custodial parents as needed.
  • Records in the automated and/or hard copy case file information related to the establishment and/or enforcement of a child support obligation.
  • Inserts correspondence into envelopes for mailing; meters and delivers outgoing mail daily.
  • Opens, date stamps, documents and/or takes appropriate action on incoming mail accurately and within established time frames.
  • Monitors facsimile machine and distributes faxes periodically throughout each day; maintains paper supply in copiers and facsimile machines.
  • Provides administrative/clerical assistance to case specialists/supervisors as needed.
  • Initiates follow-up case status calls to customers as required.
  • Maintains confidentiality and security of case information.
  • Performs other duties as may be assigned by management.
Assembly Line Worker, 05/2015 to 05/2020
Amazon Workforce StaffingAlameda, CA,
  • Kept work areas clean by removing trash and debris and organizing all tools in preparation for next shift.
  • Worked closely with others in team-oriented settings to maintain line productivity.
  • Verified level of supplies and requested new inventory to meet service levels.
  • Kept all areas clean, organized and in line with company professional standards.
  • Collaborated with team members to meet daily demands and handle challenging projects.
  • Promoted safety and productivity by keeping work areas clean and organized.
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
  • Helped keep line efficient with consistent use of good manufacturing practices.
  • Kept team working at peak level by training new team members and assigning tasks.
  • Shipped completed work quickly, smoothly packaging items coming off production line.
  • Maintained product quality with visual inspections and physical testing.
  • Reported on production activities and levels to management each day.
  • Prevented shipment errors by properly tagging products and labeling boxes.
  • Operating machinery for game calls such as elk, deer, turkey, predator, and waterfowl.
  • Helped hunters prepare for different hunting seasons with appropriate gear and game calls
Package Sorter, 11/2017 to 03/2018
MyeyedrUsa ● Decatur, AL,
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
  • Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Operated mail processing equipment and manually sorted mail.
  • Improved operations by working with team members and customers to find workable solutions.
  • Supported quality control by inspecting all products and packaging materials.
  • Stayed productive throughout every shift, completing a high volume of shipments and using slower periods to organize and restock work areas.
  • Kept packages within specifications through consistent inspections.
  • Supported quality assurance by verifying products, materials and container compliance with standards.
  • Supported efficient shipment by assembling and filling cartons, crates and containers
Sale Associate, 08/2013 to 05/2015
Dollar GeneralCity, STATE,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Greeted customers and responded to informational requests.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues with cash registers, card scanners and printers.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Properly verified customer identification for alcohol or tobacco purchases.
High School Diploma: , Expected in 05/2011
Yazoo City High School - Yazoo City, MS

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School Attended

  • Yazoo City High School

Job Titles Held:

  • Clerical Administrative Assistant
  • Assembly Line Worker
  • Package Sorter
  • Sale Associate


  • High School Diploma

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