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Clerical Administrative Assistant Resume Example

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CLERICAL ADMINISTRATIVE ASSISTANT
Professional Summary
Skills
  • IManage
  • Office administration
  • Bookkeeping
  • Documentation and control
  • Recordkeeping
  • Office management
  • Mail distribution
  • Sorting and labeling
  • Customer and client relations
  • Documentation and reporting
  • Mail handling
  • Filing
  • Inbound and Outbound Calling
  • Creative problem solving
  • Administrative support
Work History
09/2020 to CurrentClerical Administrative AssistantYoung Williams Child Support Services | Yazoo City, MS
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Greets visitors and customers to the office, maintains appointment and visitor logs.
  • Maintains lobby area in a neat, professional environment and ensures appropriate handbooks and brochures are available in lobby area.
  • Responds to walk-in and telephone inquiries, assesses situation, and provides accurate information to the customer.
  • Provides information to customers in a courteous, polite and professional manner.
  • Obtains assistance from the assigned Case Specialist or Supervisor as appropriate and in accordance with established policies and procedures.
  • Responds to requests for applications for child support services by establishing appointments, sending out application packets, and advising customers of information needed to facilitate services.
  • Enters applications for service into automated computer system and assembles new child support files.
  • Conducts interviews with custodial and non-custodial parents as needed.
  • Records in the automated and/or hard copy case file information related to the establishment and/or enforcement of a child support obligation.
  • Inserts correspondence into envelopes for mailing; meters and delivers outgoing mail daily.
  • Opens, date stamps, documents and/or takes appropriate action on incoming mail accurately and within established time frames.
  • Monitors facsimile machine and distributes faxes periodically throughout each day; maintains paper supply in copiers and facsimile machines.
  • Provides administrative/clerical assistance to case specialists/supervisors as needed.
  • Initiates follow-up case status calls to customers as required.
  • Maintains confidentiality and security of case information.
  • Performs other duties as may be assigned by management.
05/2015 to 05/2020Assembly Line WorkerPrimos Hunting Calls | Flora, MS
  • Kept work areas clean by removing trash and debris and organizing all tools in preparation for next shift.
  • Worked closely with others in team-oriented settings to maintain line productivity.
  • Verified level of supplies and requested new inventory to meet service levels.
  • Kept all areas clean, organized and in line with company professional standards.
  • Collaborated with team members to meet daily demandsand handle challenging projects.
  • Promoted safety and productivity by keeping work areas clean and organized.
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
  • Helped keep line efficient with consistent use of good manufacturing practices.
  • Kept team working at peak level by training new team members and assigning tasks.
  • Shipped completed work quickly, smoothly packaging items coming off production line.
  • Maintained product quality with visual inspections and physical testing.
  • Reported on production activities and levels to management each day.
  • Prevented shipment errors by properly tagging products and labeling boxes.
  • Operating machinery for game calls such as elk, deer, turkey, predator, and waterfowl.
  • Helped hunters prepare for different hunting seasons with appropriate gear and game calls
11/2017 to 03/2018Package SorterSourceLink LLC | Madison, MS
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
  • Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Operated mail processing equipment and manually sorted mail.
  • Improved operations by working with team members and customers to find workable solutions.
  • Supported quality control by inspecting all products and packaging materials.
  • Stayed productive throughout every shift, completing a high volume of shipments and using slower periods to organize and restock work areas.
  • Kept packages within specifications through consistent inspections.
  • Supported quality assurance by verifying products, materials and container compliance with standards.
  • Supported efficient shipment by assembling and filling cartons, crates and containers
08/2013 to 05/2015Sale AssociateDollar General | Yazoo City, MS
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Greeted customers and responded to informational requests.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues with cash registers, card scanners and printers.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Properly verified customer identification for alcohol or tobacco purchases.
Education
05/2011High School DiplomaYazoo City High School, Yazoo City, MS
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Resume Overview

Companies Worked For:

  • Young Williams Child Support Services
  • Primos Hunting Calls
  • SourceLink LLC
  • Dollar General

School Attended

  • Yazoo City High School

Job Titles Held:

  • Clerical Administrative Assistant
  • Assembly Line Worker
  • Package Sorter
  • Sale Associate

Degrees

  • 05/2011 High School Diploma

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