, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Skills
Computer Literacy
Accounts Payable
Microsoft Office (10+ years)
Microsoft Word (10+ years)
SAP
QuickBooks
Microsoft Outlook
Tax Experience
Accounts Receivable
Office Management
Phone Etiquette
Office Administration
English
Cold Calling
Payroll
Sales
Bookkeeping
General Ledger Accounting
Data collection (5 years)
PCI (2 years)
Analysis skills
Microsoft Excel
Computer skills
Teaching
Retail sales (5 years)
Customer support (10+ years)
Legal drafting
Documentation review
HRIS
Records management
Health information management (7 years)
Quality Assurance
Manufacturing
ERP systems
Data analysis skills
Zendesk
SaaS
Salesforce
Confluence
Product management
SSO
SOX
Corporate finance (7 years)
Leadership
Cash handling
Medical office experience
OSHA
HIPAA
Medical terminology
Search engines
ADP
Assessments
Work Style: Conscientiousness — Highly Proficient
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think
Before acting.
Full results: Highly Proficient
Receptionist — Proficient
July 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting.
Full results: Proficient
Customer Service — Proficient
April 2020
Identifying and resolving common customer issues
Data entry: Accuracy — Highly Proficient
October 2020
Entering data quickly and accurately
Customer service — Proficient
Legal skills — Familiar
July 2021
Supporting legal procedures, preparing documents, doing research, and collecting client information in
A legal setting
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
Development in any professional field.
Additional Information
Qualifications
Problem Analysis | Problem Solving | Organizational Skills Customer Service Orientation | Adaptability |
Initiative Strong Interpersonal-Communication skills Typing and 10-key,70 wpm and 15,000 ksph with
99% accuracy. payroll and W2 printing, QuickBooks, Excel and SAP experience PCI Data collection
PC proficient
Database entry
Experience
09/2017 to 07/2021Clerial General office SecretaryCharter Spectrum | Gardena, CA,
Provide Supports to substitute school assignment due to absence of the school employee organization or
department by performing secretarial and clerical services for school locations
Assist management with
administrative tasks such as tracking and compiling information of interest
Provides general clerical and
secretarial support for programs and projects - Prepares
various reports detailing the administrative information handled by the position
Prepare basic
correspondence; order supplies and cover telephones for substitute school locations
Prepares and
maintains a variety of reports, records, correspondence, and files related to assigned service, activities,
and operations; provides for appropriate research and compiles reports, as needed
Provides secretarial and clerical support, performing such duties as scheduling meetings and
appointments, compiling data for reports, making travel and accommodations arrangements for staff
Composes, prepares, types, copies, files, processes, mails and/or transmits various routine documents,
which may include forms, correspondence, memos, presentation materials, reports
and other documents
Maintains efficient record-keeping systems
Answers the telephone; provides
accurate information to callers and/or forwards calls to appropriate personnel; takes messages as
needed; greets and assists office visitors.
Provide legal and clerical support and assistance to the attorney at court
Responsible for ensuring all cases are appropriately and timely prepared for court
Prepare necessary
legal/ and or administrative documents for review and approval by staff attorney and /or administrator /
supervisor designee File legal pleadings, order and other legal documents with the appropriate clerk
for court and enter docket numbers and court dates in TCS Enter court dispositions in TCS within
established state, federal, and contractual requirements Complete attorney directed court follow-up such
as discovery, subpoenas, and motions within required, Timeframes Undertake special projects; provide
periodic and consistent information to management for each phase of the assigned projects
Perform
audits of own work and or that of others to ensure conformance with established procedure.
06/2013 to 09/2015Call Center Customer Service RepresentativeAT&T Call Center | City, STATE,
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy
and professionalism to resolve customer issues with one call resolution
Offers alternative solutions
where appropriate with the objective of retaining customer's business
Handles business transactions
in connection with activation of new customer accounts on a computer terminal
Communicates with
customers using web-based tools and demonstrates the associated proficiency in typing and grammar
Makes financial decisions to protect/collect revenues and adjusts customer accounts.
04/2007 to 06/2013Administrative AssistantPregnancy Care Center | City, STATE,
Planning and scheduling appointments and meetings Negotiating with vendors Organizing and
maintaining files Managing projects Conducting research Sharing information via email, telephone,
Internet and postal mail Making travel arrangements
Education and Training
Expected in 01/2008High School Diploma | Gateway Christian School, Memphis, TN, GPA:
Certifications
Customer Service (8 years)
Clerical (4 years)
Administration (5 years)
Management (2 years)
Data Entry (3 years)
Call Center Experience (3 years)
Dispatch (1 year)
Secretarial (3 years)
10 Key Data Entry
Willing to relocate: Anywhere
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
I am qualified to deal with difficult and different tasks daily, as well as being very computer literate and
having years of job experience on file I am a very qualified candidate for your company.
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