clerial general office secretary resume example with 14+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

  • Computer Literacy
  • Accounts Payable
  • Microsoft Office (10+ years)
  • Microsoft Word (10+ years)
  • SAP
  • QuickBooks
  • Microsoft Outlook
  • Tax Experience
  • Accounts Receivable
  • Office Management
  • Phone Etiquette
  • Office Administration
  • English
  • Cold Calling
  • Payroll
  • Sales
  • Bookkeeping
  • General Ledger Accounting
  • Data collection (5 years)
  • PCI (2 years)
  • Analysis skills
  • Microsoft Excel
  • Computer skills
  • Teaching
  • Retail sales (5 years)
  • Customer support (10+ years)
  • Legal drafting
  • Documentation review
  • HRIS
  • Records management
  • Health information management (7 years)
  • Quality Assurance
  • Manufacturing
  • ERP systems
  • Data analysis skills
  • Zendesk
  • SaaS
  • Salesforce
  • Confluence
  • Product management
  • SSO
  • SOX
  • Corporate finance (7 years)
  • Leadership
  • Cash handling
  • Medical office experience
  • OSHA
  • Medical terminology
  • Search engines
  • ADP
  • Assessments
  • Work Style: Conscientiousness — Highly Proficient
  • May 2019
  • Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think
  • Before acting.
  • Full results: Highly Proficient
  • Receptionist — Proficient
  • July 2019
  • Using basic scheduling, attention to detail, and organizational skills in an office setting.
  • Full results: Proficient
  • Customer Service — Proficient
  • April 2020
  • Identifying and resolving common customer issues
  • Data entry: Accuracy — Highly Proficient
  • October 2020
  • Entering data quickly and accurately
  • Customer service — Proficient
  • Legal skills — Familiar
  • July 2021
  • Supporting legal procedures, preparing documents, doing research, and collecting client information in
  • A legal setting
  • Full results: Familiar
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field.
  • Additional Information
  • Qualifications
  • Problem Analysis | Problem Solving | Organizational Skills Customer Service Orientation | Adaptability |
  • Initiative Strong Interpersonal-Communication skills Typing and 10-key,70 wpm and 15,000 ksph with
  • 99% accuracy. payroll and W2 printing, QuickBooks, Excel and SAP experience PCI Data collection
  • PC proficient
  • Database entry
09/2017 to 07/2021 Clerial General office Secretary Charter Spectrum | Gardena, CA,
  • Provide Supports to substitute school assignment due to absence of the school employee organization or department by performing secretarial and clerical services for school locations
  • Assist management with administrative tasks such as tracking and compiling information of interest
  • Provides general clerical and secretarial support for programs and projects - Prepares various reports detailing the administrative information handled by the position
  • Prepare basic correspondence; order supplies and cover telephones for substitute school locations
  • Prepares and maintains a variety of reports, records, correspondence, and files related to assigned service, activities, and operations; provides for appropriate research and compiles reports, as needed
  • Provides secretarial and clerical support, performing such duties as scheduling meetings and appointments, compiling data for reports, making travel and accommodations arrangements for staff
  • Composes, prepares, types, copies, files, processes, mails and/or transmits various routine documents, which may include forms, correspondence, memos, presentation materials, reports and other documents
  • Maintains efficient record-keeping systems
  • Answers the telephone; provides accurate information to callers and/or forwards calls to appropriate personnel; takes messages as needed; greets and assists office visitors.
09/2015 to 09/2017 Special Projects Administrative Assistant Cushman & Wakefield Inc | Bethesda, MD,
  • Provide legal and clerical support and assistance to the attorney at court
  • Responsible for ensuring all cases are appropriately and timely prepared for court
  • Prepare necessary legal/ and or administrative documents for review and approval by staff attorney and /or administrator / supervisor designee File legal pleadings, order and other legal documents with the appropriate clerk for court and enter docket numbers and court dates in TCS Enter court dispositions in TCS within established state, federal, and contractual requirements Complete attorney directed court follow-up such as discovery, subpoenas, and motions within required, Timeframes Undertake special projects; provide periodic and consistent information to management for each phase of the assigned projects
  • Perform audits of own work and or that of others to ensure conformance with established procedure.
06/2013 to 09/2015 Call Center Customer Service Representative AT&T Call Center | City, STATE,
  • Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution
  • Offers alternative solutions where appropriate with the objective of retaining customer's business
  • Handles business transactions in connection with activation of new customer accounts on a computer terminal
  • Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar
  • Makes financial decisions to protect/collect revenues and adjusts customer accounts.
04/2007 to 06/2013 Administrative Assistant Pregnancy Care Center | City, STATE,
  • Planning and scheduling appointments and meetings Negotiating with vendors Organizing and maintaining files Managing projects Conducting research Sharing information via email, telephone,
  • Internet and postal mail Making travel arrangements
Education and Training
Expected in 01/2008 to to High School Diploma | Gateway Christian School, Memphis, TN, GPA:
Customer Service (8 years) Clerical (4 years) Administration (5 years) Management (2 years) Data Entry (3 years) Call Center Experience (3 years) Dispatch (1 year) Secretarial (3 years) 10 Key Data Entry
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
  • I am qualified to deal with difficult and different tasks daily, as well as being very computer literate and having years of job experience on file I am a very qualified candidate for your company.

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Resume Overview

School Attended

  • Gateway Christian School

Job Titles Held:

  • Clerial General office Secretary
  • Special Projects Administrative Assistant
  • Call Center Customer Service Representative
  • Administrative Assistant


  • High School Diploma

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