Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Committed and hardworking with over six years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Reliable staff member by offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.

Motivated cashier and stocker with over six years of experience in customer service. Accomplished various tasks daily, including stocking shelves, collecting payments with cash registers, as well as keeping inventory. Cheerful when assisting customers and coworkers.

From working with customers from the salon, to helping people at Dollar General, and now currently cleaning; I have always put the customers first. I enjoy talking to people and making sure they are pleased when they leave. I feel like prices are great. The items quality needs to be great. But if customer service is bad it will run the customer away.

Skills
  • Crew Management

  • Detail-oriented

  • Teambuilding

  • Computer proficiency

  • Sales expertise

  • Multi-tasking skill

  • Point of sale knowledge

  • Interpersonal ability

  • Time management strength

  • Product and service sales

  • Basic math skills

  • Payment processing

  • Product knowledge

  • Refunds and exchanges

Skills

Crew Management

:

Detail-oriented

:

Teambuilding

:

Computer proficiency

:

Sales expertise

:

Multi-tasking skill

:

Point of sale knowledge

:

Interpersonal ability

:

Time management strength

:

Product and service sales

:

Basic math skills

:

Payment processing

:

Product knowledge

:

Refunds and exchanges

:
Work History
Cleaning Crew Member, 04/2019 to Current
Parts TownCincinnati, OH,
  • Cleaned, vacuumed and dusted all areas of beach houses to maintain organized, professional appearance for employees and clients.
  • Changed bedding and made sure linens were put out for every house.
  • Made sure all clients were satisfied. If someone was not satisfied for whatever reason; I fixed the issue.
Cashier Team Lead, 12/2019 to 05/2020
Northern Tool + EquipmentFort Worth, TX,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Analyzed purchases for signs of fraud.
  • Developed standard operating procedures.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Received and processed customer payments.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Directed team of three cashiers to maximize performance and deliver exceptional service to every customer.
  • Assisted customers by answering questions and fulfilling requests.
Hair Stylist, 04/2014 to 06/2016
Life Time FitnessChappaqua, NY,
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Offered highly skilled and diverse salon services to over ten daily customers, including cuts, color services and extensions.
  • Weighed lab samples and pigments to achieve proper color.
  • Counted and documented opening and closing cash amounts daily.
  • Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Prepared all items for photo shoots by removing tags, buffing surfaces and arranging layouts.
  • Sourced materials and props for photo shoots to enhance products and appearance of subjects.
  • Maintained regular client list of up to 50 repeat customers while handling walk-in clients daily.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
  • Used scissors, trimmers, clippers, razors and brushes on numerous customers with 100% customer satisfaction rate.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales by 100%.
  • Increased return customers by 100% through cutting, coloring and styling clients' hair with precision.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Offered color swatches to help clients choose desired hair color.
  • Answered over fifty phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services on over ten clients daily.
  • Kept detailed records of customer information and services provided to ensure return customers would be satisfied.
  • Distributed business cards outside of salon to generate new business.
  • Resolved guest complaints about service or style.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Permed, relaxed and bleached hair for over eight customers daily.
  • Sanitized and organized station and tools after every client.
  • Completed safety training and certifications.
  • Consistently received positive performance reviews from guests.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference for at least eight daily customers.
  • Escorted guests to and from treatment rooms.
  • Recorded notes for future reference, including customer preferences and services delivered.
  • Determined appropriate hair treatments based on conditions and textures.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Processed payments by entering sales in register.
Education
Associate of Arts: Cosmetology Education, Expected in 12/2013
Sampson Community College - Clinton, NC
GPA:
High School Diploma: , Expected in 05/2010
Lakewood High School - Salemburg, NC
GPA:

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Resume Overview

School Attended

  • Sampson Community College
  • Lakewood High School

Job Titles Held:

  • Cleaning Crew Member
  • Cashier Team Lead
  • Hair Stylist

Degrees

  • Associate of Arts
  • High School Diploma

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