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Cleaning Crew Member Resume Example

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CLEANING CREW MEMBER
Professional Summary

Seasoned facilities team member with expertise in cleaning, stocking and maintaining facilities. Takes pride maintaining tidy, clean and sanitized spaces for optimal safety, comfort and professionalism. Team-oriented, punctual and hardworking. Structured enthusiastically completing tasks and offering skills in ASPECTS OF ALL AREAS. Multitasking and attentive individual willing to work any available shift. Personable and self-motivated team player with strong attention to detail. Maintains high level of professionalism while providing consistent and quality service. Knowledgeable about maintaining organized inventories and handling custodial requirements of buildings, including bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and efficient approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all aspects of training in multiple positions. Motivated to learn, grow and excel .

Skills
  • Work orders
  • Facilities maintenance
  • Process improvement
  • Team building
  • Team management
  • HAZMAT knowledge
  • Supervision
  • Operational improvement
  • Communications
Work History
Cleaning Crew Member, 04/2020 to Current
Atlantis Janiservice – Winston-Salem, NC
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by 4 hours per week.
  • Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests.
  • Used approved cleaning products on various surfaces, including disinfectant's to reduce bacterial growth and prevent spread of viruses.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Established and maintained clean and comfortable environments in church buildings by vacuuming, cleaning windows and dusting.
Shift Manager, 02/2019 to 05/2020
Carolina QSC Management LLC – ARCHDALE, NC
  • Trained and mentored new employees to maximize team performance.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Lead Customer Service Representative, 03/2014 to 10/2016
Circle K Corp. – LEXINGTON, NC
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Cross-trained and provided back up for customer service managers.
  • Responded to customer requests for products, services and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Kept FOOD and BAR areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $2.OOO of dollars in 24 HOUR business.
Education
High School Diploma: 06/1988
CENTRAL DAVIDSON SENIOR HIGH - SOUTHMONT, NC
Cna: Nursing Assistance, 03/2010
Ivy Tech Community College of Indiana - Indianapolis, IN
Certifications
  • ServSafe & OTP1
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Resume Overview

Companies Worked For:

  • Atlantis Janiservice
  • Carolina QSC Management LLC
  • Circle K Corp.

School Attended

  • CENTRAL DAVIDSON SENIOR HIGH
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Cleaning Crew Member
  • Shift Manager
  • Lead Customer Service Representative

Degrees

  • High School Diploma : 06/1988
    Cna : Nursing Assistance , 03/2010

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