cleaning business owner resume example with 3 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Skills
Staff Management
Resources Allocation
Strategic Decision-Making
Verbal and Written Communication
Employee Training
Relationship Building
Issue Resolution
Work Planning and Prioritization
Customer Service Management
Decision Making
Business Leadership
Team Leadership
Experience
01/2023 to CurrentCleaning Business OwnerBrown University | Providence, RI,
Kept records for production, inventory, income and expenses.
Determined pricing for products or services based on costs and competition.
Interviewed, trained and supervised employees.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Conferred with customers to understand needs and finalize purchase orders.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Kept up-to-date on regulatory changes affecting business operations.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Delegated work to staff, setting priorities and goals.
Forecasted customer demand to set prices or credit terms for goods or services.
07/2022 to CurrentResearch CoordinatorKroger | Middletown, OH,
Recognized issues and developed immediate resolutions to address and alleviate concerns.
Detailed results and conclusions in professionally-prepared documents, reports and presentations.
Outlined key research in documents, spreadsheets and reports.
Gathered market research data and generated reports.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Processed financial documents, contracts, expense reports and invoices.
Educated customers on special pricing opportunities and company offerings.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Processed incoming or outgoing mail, packages or deliveries.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
11/2020 to 03/2022Grocery Store ManagerPrengers | City, STATE,
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Responded to customer concerns and conveyed details about results.
Trained new hires on customer service and rotation practices.
Suggested additional items to every customer to increase sales.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed completed work to verify consistency, quality and conformance.
Assigned work and monitored performance of project personnel.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Analyzed business performance data and forecasted business results for upper management.
01/2020 to 10/2020Waitress/Bartender AssistantG&T Bar And Grill | City, STATE,
Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
Maintained spotless, well-stocked bar organized and ready for customer demands.
Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
Took food and drinks to bar and table customers.
Replenished bar glasses, garnishes and condiments.
Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
Removed and disposed of bags from trash receptacles in and around bar area.
Used POS system to ring up customers and open and close tabs.
Sliced and pitted fruit used to garnish drinks.
Checked identification for each person purchasing alcohol.
Disinfected bathrooms and resupplied with proper paper products.
Cleaned up spills and brought replacement items to tables.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Effectively multitasked within fast-paced environment.
Worked in close collaboration with team members to ensure customers received high-quality service.
Made friendly conversation with customers to provide enjoyable bar experience.
Resolved guest complaints to maintain complete customer satisfaction.
Asked customers about meals to assess satisfaction and collect vital feedback.
Education and Training
Expected in 2022 to to Licensing Real Estate | Real Estate, , GPA:
Expected in to to | Moberly Area Community College, Moberly, MOGPA:
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