Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Career Focus
Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Core Qualifications
  • Knowledgeable of quality control standards
  • Dedication to product quality
  • Compliance with GMPs
  • High customer service standards
  • Troubleshooting skills
  • Proficient in customer account software
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Customer service management expertise
  • Strong problem solving ability
  • Negotiation competency
  • Negotiation competency
Education and Training
Expected in
High School Diploma:
Syracuse Highschool - ,
Promoted to Call Center Manager 8 months after being hired in 2015.
Work Experience
02/2016 to
Clean Room Operator Brenntag Crescent, OK,
  • Operated equipment safely and efficiently at all times.
  • Maintained a steady flow of material through production lines by keeping production charge lines loaded and discharge racks unloaded.
  • Listened to warning alarms and responded accordingly.
  • Obtained proper signatures as required.  
03/2015 to 2016
Agent American National , MA,
  • Providing accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call scripting within specified timeframes.
  • Also making sure customers are receiving the best products and services that are available to them.
10/2014 to 03/2015
Cashier Sprouts Farmers Market San Luis Obispo, CA,
  • Processed an average of 30-50 transactions each day in a timely manner.
  • Educated customers on product and service offerings.
  • Helped customers select products that best fit their personal needs.
  • Offered exceptional customer service to differentiate and promote the company brand.
08/2013 to 05/2014
Crew Member Krystal Canton, GA,
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Promptly reported complaints to a member of the management team.
  • Served fresh, hot food with a smile in a timely manner.
Ten Key, Attention to Detail, Basic, Cash Handling, Computer Literate, Critical Thinking, excellent customer service, Customer Service, Instructing, Internet Navigation, Keyboarding, Math, EXCEL, money, PowerPoint, Microsoft Word, multi-tasking, Problem Solving, Public Speaking, receiving, scripting, supervisor, Teamwork, Technical Writing, Time Management

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Resume Overview

School Attended

  • Syracuse Highschool

Job Titles Held:

  • Clean Room Operator
  • Agent
  • Cashier
  • Crew Member


  • High School Diploma

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