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Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Career Focus
Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Core Qualifications
  • Knowledgeable of quality control standards
  • Dedication to product quality
  • Compliance with GMPs
  • High customer service standards
  • Troubleshooting skills
  • Proficient in customer account software
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Customer service management expertise
  • Strong problem solving ability
  • Negotiation competency
  • Negotiation competency
Education and Training
Expected in
High School Diploma:
Syracuse Highschool - ,
GPA:
Accomplishments
Promoted to Call Center Manager 8 months after being hired in 2015.
Work Experience
02/2016 to
Clean Room Operator Brenntag Crescent, OK,
  • Operated equipment safely and efficiently at all times.
  • Maintained a steady flow of material through production lines by keeping production charge lines loaded and discharge racks unloaded.
  • Listened to warning alarms and responded accordingly.
  • Obtained proper signatures as required.  
03/2015 to 2016
Agent American National , MA,
  • Providing accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call scripting within specified timeframes.
  • Also making sure customers are receiving the best products and services that are available to them.
10/2014 to 03/2015
Cashier Sprouts Farmers Market San Luis Obispo, CA,
  • Processed an average of 30-50 transactions each day in a timely manner.
  • Educated customers on product and service offerings.
  • Helped customers select products that best fit their personal needs.
  • Offered exceptional customer service to differentiate and promote the company brand.
08/2013 to 05/2014
Crew Member Krystal Canton, GA,
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Promptly reported complaints to a member of the management team.
  • Served fresh, hot food with a smile in a timely manner.
Skills
Ten Key, Attention to Detail, Basic, Cash Handling, Computer Literate, Critical Thinking, excellent customer service, Customer Service, Instructing, Internet Navigation, Keyboarding, Math, EXCEL, money, PowerPoint, Microsoft Word, multi-tasking, Problem Solving, Public Speaking, receiving, scripting, supervisor, Teamwork, Technical Writing, Time Management

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Resume Overview

School Attended

  • Syracuse Highschool

Job Titles Held:

  • Clean Room Operator
  • Agent
  • Cashier
  • Crew Member

Degrees

  • High School Diploma

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