Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Career Focus
Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Core Qualifications
Knowledgeable of quality control standards
Dedication to product quality
Compliance with GMPs
High customer service standards
Troubleshooting skills
Proficient in customer account software
Dedicated to process improvement
Conflict resolution proficiency
Customer service management expertise
Strong problem solving ability
Negotiation competency
Negotiation competency
Education and Training
Expected in
High School Diploma: Syracuse Highschool - , GPA:
Accomplishments
Promoted to Call Center Manager 8 months after being hired in 2015.
Work Experience
02/2016 to
Clean Room OperatorBrenntag – Crescent, OK,
Operated equipment safely and efficiently at all times.
Maintained a steady flow of material through production lines by keeping production charge lines loaded and discharge racks unloaded.
Listened to warning alarms and responded accordingly.
Obtained proper signatures as required.
03/2015 to 2016
AgentAmerican National – , MA,
Providing accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call scripting within specified timeframes.
Also making sure customers are receiving the best products and services that are available to them.
10/2014 to 03/2015
CashierSprouts Farmers Market – San Luis Obispo, CA,
Processed an average of 30-50 transactions each day in a timely manner.
Educated customers on product and service offerings.
Helped customers select products that best fit their personal needs.
Offered exceptional customer service to differentiate and promote the company brand.
08/2013 to 05/2014
Crew MemberKrystal – Canton, GA,
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.
Served fresh, hot food with a smile in a timely manner.
Skills
Ten Key, Attention to Detail, Basic, Cash Handling, Computer Literate, Critical Thinking, excellent customer service, Customer Service, Instructing, Internet Navigation, Keyboarding, Math, EXCEL, money, PowerPoint, Microsoft Word, multi-tasking, Problem Solving, Public Speaking, receiving, scripting, supervisor, Teamwork, Technical Writing, Time Management
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