Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Knowledgeable of quality control standards
Dedication to product quality
Compliance with GMPs
High customer service standards
Proficient in customer account software
Dedicated to process improvement
Conflict resolution proficiency
Customer service management expertise
Strong problem solving ability
Education and Training
High School DiplomaSyracuse Highschool
Promoted to Call Center Manager 8 months after being hired in 2015.
Clean Room OperatorFresenius Medical － Ogden, Ut
Operated equipment safely and efficiently at all times.
Maintained a steady flow of material through production lines by keeping production charge lines loaded and discharge racks unloaded.
Listened to warning alarms and responded accordingly.
Obtained proper signatures as required.
04/2015 to 01/2016
AgentFocus Services － UT
Providing accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call scripting within specified timeframes.
Also making sure customers are receiving the best products and services that are available to them.
11/2014 to 04/2015
CashierWalmart － Layton, UT
Processed an average of 30-50 transactions each day in a timely manner.
Educated customers on product and service offerings.
Helped customers select products that best fit their personal needs.
Offered exceptional customer service to differentiate and promote the company brand.
09/2013 to 06/2014
Crew MemberWendy's － Syracuse, UT
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.
Served fresh, hot food with a smile in a timely manner.
Ten Key, Attention to Detail, Basic, Cash Handling, Computer Literate, Critical Thinking, excellent customer service, Customer Service, Instructing, Internet Navigation, Keyboarding, Math, EXCEL, money, PowerPoint, Microsoft Word, multi-tasking, Problem Solving, Public Speaking, receiving, scripting, supervisor, Teamwork, Technical Writing, Time Management