Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated worker at processing and meeting departmental goals. Problem solving resolution. Smoothly manages conversational flow and diffuses difficult customer situations. Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, demonstrate's passion for building relationships, cultivating partnerships and growing businesses. Friendly and efficient person devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Customer Service standards with strong skill in promoting product and service information to provide effective issue resolution. Experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. I consider myself to be a friendly, professional, calm, flexible and observant call center representative. With 25+ years experience.

  • Report creation
  • Conflict mediation
  • In-store support
  • Business development understanding
  • Senior leadership support
  • Schedule mastery
  • Microsoft Office expertise
  • Quality control
  • Clerical support
  • Call Center Operations
  • Data evaluation
  • Project management abilities
  • Inbound and Outbound Calling
  • Problem-solving abilities
  • High-energy attitude
  • Customer relations
  • Shipping and receiving understanding
  • Stockroom procedures
  • Retail sales customer service
  • Adaptive team player
  • Product organization
Classroom Teacher's Aide, 03/2019 to 08/2021
State Of OklahomaAda, OK,
  • Supervised children and participated with children in activities.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Provided one-on-one assistance and tutoring to students requiring additional help.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Wiped down desks and gave students hand sanitizer to avoid germ spread.
Nutrition Assistant, 05/2019 to 05/2020
Inspira Health NetworkWoodbury, NJ,
  • Prepared and packed meals, snacks for transportation to after school programs for various facilities around the Wiregrass Areas.
  • Serve meals and snacks at my assigned facility, help kids with homework as needed. Clean and sanitize areas after completion of my shift.
  • Prep meals and snacks for the following day on a as needed basic.
  • Check in truck deliveries and supplies, purchase and monitor nutritional status and orders ect....
Mental Health Technician, 02/2010 to 05/2014
BrenntagEast Point, GA,
  • Identified and addressed individual mental health challenges to support patients.
  • Provided excellent service to patients through personable communication.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Accurately documented all observations, interventions, and concerns in patient charts, sustaining continuum of care from admission through to discharge.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
  • Verified patient health history and contact information for chart accuracy.
  • Scheduled and coordinated patient follow-up appointments.
  • Administered psychotropic drugs and other medications, adhering to medication schedules.
  • Handled inbound and outbound calls to verify patient appointments.
  • Verified appropriate clinical information is communicated when patients are referred to specialists.
  • Delivered administrative support to clinical staff and managers.
  • Drafted reports to track patient referrals and scheduling issues.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
  • Provided client assessments upon admission and discharge.
Customer Service Representative, 10/2006 to 02/2007
Fingerhut Call CenterCity, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Made outbound calls to obtain account information.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 60+ inbound calls per day and directed to individuals or departments.
  • Relayed productive customer feedback to marketing teams.
  • Trained new employees on procedures and policies to maximize team performance.
  • Upheld privacy and security requirements established by Fingerhut's regulatory agencies.
  • Worked with supervisors to develop customer service improvement initiatives.
Education and Training
Associate of Science: Medical Assisting, Expected in 06/2003
Webster University - Tampa, Fl.,
Certified Medical Billing And Coding: Medical Secretarial, Expected in 06/2002
Erwin Technical College - Tampa, FL
Clean And Sober/Alcohol And Substance Certification Program : Social Services, Expected in 01/2002
New St. Matthew Church/Non-Profit Org - Tampa, Fla.,

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Resume Overview

School Attended

  • Webster University
  • Erwin Technical College
  • New St. Matthew Church/Non-Profit Org

Job Titles Held:

  • Classroom Teacher's Aide
  • Nutrition Assistant
  • Mental Health Technician
  • Customer Service Representative


  • Associate of Science
  • Certified Medical Billing And Coding
  • Clean And Sober/Alcohol And Substance Certification Program

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