clarus clerical supervisor resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Efficient and goal-oriented with expertise in legal analysis and problem-solving. Possessing 15 years' experience coordinating and optimizing the workplace to promote compliance with the law and government regulations. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Effective Multitasking
Administrative Support
Conflict Resolution
Attention to Detail
Verbal and Written Communication
Creative and Critical Thinking
Legal Research
Case Law and Outcome Analysis
Discovery and Document Review
Document Preparation
Team Collaboration
Calm Under Pressure
Policy Knowledge
Legal Case Management
Justice Programs
Knowledge of Federal and State Laws
Events Planning
Time Management
Establishing Effective Relationships
Community Outreach and Education
Deadline Adherence
Staff Supervision
Courtroom Procedures
Building Trust and Relationships
Experience
Clarus- Clerical Supervisor, 06/2019 - Current MCI Telecommunications – City, STATE,
Managed office inventory and placed new supply orders.
Monitored payments due from clients and promptly contacted clients with past due payments.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Reviewed files and records to obtain information and respond to requests.
Managed, scheduled and coordinated office functions and activities for employees.
Used judgment and initiative in handling confidential matters and requests.
Implemented and maintained company protocols to facilitate smooth daily activities.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Resolved customer complaints or answered customers' questions.
Coordinated with other supervisors, combining group efforts to achieve goals.
Guided employees in handling difficult or complex problems.
Discussed job performance problems with employees, identifying causes and issues to find solutions.
Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Issued work schedules, duty assignments and deadlines for office or administrative staff.
Recruited, interviewed and selected employees to fill vacant roles.
Developed work schedules according to budgets and workloads, covering priority tasks.
VSL Supervisor, 03/2014 - 06/2017 Victoria Secret & PINK – City, STATE,
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Tracked monthly sales to generate reports for business development planning.
Created and maintained sales environment to support business objectives.
Achieved company growth and brand development through market expansion and sales.
Analyzed business and sales targets using critical problem-solving skills.
Developed and implemented new sales strategies to update product lines.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Delivered sales presentations focused on offerings and unique advantages over competitors.
Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Researched and communicated competitive activity to influence marketing plans and sales tactics.
Judicial Operations Warrant Manager, 08/1998 - 06/2014 Chatham County, Georgia – City, STATE,
Offered counsel to clients on legal issues and options.
Managed workplace productivity and coordination of several attorneys, paralegals and other legal personnel.
Remained highly organized and detail-oriented while working on several cases simultaneously.
Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs.
Displayed superior confidentiality in mail, telephone and in-person communications.
Provided administrative support services for senior partners and firm associates for various types of litigation.
Managed communication with courts regarding status of petitions and granted orders.
Conducted legal research to aid district attorney office with positive outcomes.
Received promotion to conflict resolution manager position based on dedicated work ethic and legal acumen.
Strengthened traceability by developing organization systems for DUI and armed robbery records, reports, general counsel agreements and agendas.
Engaged in risk management by reviewing proposed actions and employee conduct and assessing for potential liability.
Education and Training
Georgia PSI License: Master Cosmetologist , Expected in 08/2012 - Virginia Collage - Savannah, GA, GPA: Status -
Master of Science: Clinical Psychology, Expected in 05/2007 - Armstrong State University - Savannah, GA GPA: Status -
Bachelor of Science: Criminal Justice, Expected in 06/2001 - Savannah State University - Savannah, GA GPA: Status -
High School Diploma: , Expected in 05/1997 - Windsor Forest High School - Savannah, GA GPA: Status -
1996,1997 - Honor Roll
Completed Childcare development Course
Accomplishments
Created highly effective new program that significantly impacted efficiency and improved operations.
Promoted from temp to Warrant manager, in less than 12-months.
Recognized as Employee of the Year 2000 and 2010 for outstanding performance and team contributions.
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