Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Detail oriented self-starter bringing 25+ years of experience from a fast-paced large corporate HR operations environment. Resourceful team player focused on human resources policies, file maintenance and conflict resolution. Well-versed in industry guidelines and best practices. In-depth knowledge of Kronos and Infinium with skill in records management. Successfully partners with other departments to achieve objectives.

  • Employee Relations
  • Teamwork/Collaboration
  • Performance Management
  • Customer Service
  • Project Management
  • Human Resources Information System (HRIS)
  • Maintaining Files
  • Organization and planning
  • Claims Processing
  • Microsoft Office -proficient
Work History
07/2019 to Current
Claims Processor Highmark Inc. Wexford, PA,
  • Review health insurance claims submitted from providers
  • Use critical thinking to validate or deny claims to be processed
  • Successfully increased productivity to 50-60 claims per day
03/2013 to 11/2018
Human Resource Information System Administrator First Transit Shokan, NY,
  • Primary contact for process-system questions and employee record changes.
  • Created useful documentation for Human Resources dateabase.
  • Updated Human Resources database with new updates for general Human Resources users.
  • Tested system updates-provided overviews of new system functionality.
  • Provided Human Resources with people metrics, reporting, finance and analytics.
  • Collaborated with Human Resources department to review processes to manage annual performance merit increases.
  • Represented corporate Human Resources at new facility orientations-promoted company Human Resources objectives and assisted with New Hire onboarding process.
  • Liaised between multiple business divisions to improve communications.
  • Participated with vendor relations selection process for Applicant Tracking, Human Capital Management, Electronic Form I9, Employment Verification.
09/2005 to 02/2013
Human Resource Manager Cabela's Inc. City, STATE,
  • Supported Human Resources team with effectively administering payroll and benefits for 10,000 employees.
  • Leadership for Human Resources Information System team.
  • Conducted system process training for 100 new and seasoned remote Human Resources users with individual and group training sessions.
  • Offered Human Resources support to formulate solutions with employees.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Reviewed Human Resources paperwork for accuracy and completeness, including verifying, collecting and correcting data.
  • Supported Human Resources department with annual employee review process to manage performance merit increases.
  • Collaborated with cross-functional departments that created, managed, maintained Human Resource Information Systems reporting.
  • Discovered-resolved complex issues that affected management and business decisions.
  • Collaborated with Legal and Compliance teams-reviewed paperwork, intake feedback, ensured viability of new training processes.
  • Followed programs closely-assessed effectiveness-made proactive changes to meet changing demands.
  • Supported Human Resources department in areas such as people metrics, reporting and analytics.
Expected in 1983
Bachelor of Arts: Business Administration - Marketing
Chadron State College - Chadron, NE

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Resume Overview

School Attended

  • Chadron State College

Job Titles Held:

  • Claims Processor
  • Human Resource Information System Administrator
  • Human Resource Manager


  • Bachelor of Arts

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