Detail oriented self-starter bringing 25+ years of experience from a fast-paced large corporate HR operations environment. Resourceful team player focused on human resources policies, file maintenance and conflict resolution. Well-versed in industry guidelines and best practices. In-depth knowledge of Kronos and Infinium with skill in records management. Successfully partners with other departments to achieve objectives.
Skills
Employee Relations
Teamwork/Collaboration
Performance Management
Customer Service
Project Management
Human Resources Information System (HRIS)
Maintaining Files
Organization and planning
Claims Processing
Microsoft Office -proficient
Work History
07/2019 to Current
Claims ProcessorHighmark Inc. – Wexford, PA,
Review health insurance claims submitted from providers
Use critical thinking to validate or deny claims to be processed
Successfully increased productivity to 50-60 claims per day
03/2013 to 11/2018
Human Resource Information System Administrator First Transit – Shokan, NY,
Primary contact for process-system questions and employee record changes.
Created useful documentation for Human Resources dateabase.
Updated Human Resources database with new updates for general Human Resources users.
Tested system updates-provided overviews of new system functionality.
Provided Human Resources with people metrics, reporting, finance and analytics.
Collaborated with Human Resources department to review processes to manage annual performance merit increases.
Represented corporate Human Resources at new facility orientations-promoted company Human Resources objectives and assisted with New Hire onboarding process.
Liaised between multiple business divisions to improve communications.
Participated with vendor relations selection process for Applicant Tracking, Human Capital Management, Electronic Form I9, Employment Verification.
09/2005 to 02/2013
Human Resource Manager Cabela's Inc. – City, STATE,
Supported Human Resources team with effectively administering payroll and benefits for 10,000 employees.
Leadership for Human Resources Information System team.
Conducted system process training for 100 new and seasoned remote Human Resources users with individual and group training sessions.
Offered Human Resources support to formulate solutions with employees.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Reviewed Human Resources paperwork for accuracy and completeness, including verifying, collecting and correcting data.
Supported Human Resources department with annual employee review process to manage performance merit increases.
Collaborated with cross-functional departments that created, managed, maintained Human Resource Information Systems reporting.
Discovered-resolved complex issues that affected management and business decisions.
Collaborated with Legal and Compliance teams-reviewed paperwork, intake feedback, ensured viability of new training processes.
Followed programs closely-assessed effectiveness-made proactive changes to meet changing demands.
Supported Human Resources department in areas such as people metrics, reporting and analytics.
Education
Expected in 1983
Bachelor of Arts: Business Administration - Marketing Chadron State College - Chadron, NE GPA:
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