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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Service-oriented Claims Adjuster who applies creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.

Skills
  • Insurance policy coverage knowledge
  • Automobile claims specialist
  • Skilled multi-tasker
  • Highly motivated
  • Customer service-oriented

  • Organized
  • MS Office
  • Types 60 WPM 
Work History
to Claims Processor Highmark Inc. | Natrona Heights, PA,
  • Evaluated all evidence with the ultimate goal of creating positive outcomes for client’s claims.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Substantiated legitimate claims and denied unjustified claims.
  • Answered customer questions regarding deductibles.
  • Followed up with the insured individuals regarding premium and deductibles payments.
  • Accepted new losses, handled glass claims and handled existing claims calls.
  • Processed calls in a detailed and accurate manner while providing superior customer service.
  • Answered questions posed by insured and attorneys.
  • Consistently exceeded productivity, customer service and quality goal ratings.

to Liability Claims Adjuster Sedgwick Claims Management Services, Inc. | Philadelphia, PA,
  • Investigated claims in order to make a liability decision.
  • Took recorded statements, obtained police reports, evaluated vehicle damage photos and scene photos.
  • Scheduled appointments for photos / estimates
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Reviewing and paying damage claims.

to Current Independent Contractor ADF Investigations | City, STATE,
  • Recorded Statement Specialist for auto and homeowner's claims.
  • Testified on behalf of the agency as part of criminal and civic proceedings.
  • Documented all investigation activity and presented reports to management.
  • Answered questions posed by insured and attorneys.
  • Drafted investigative reports covering all phases of the investigation in each case.
  • Directed and coordinated various investigations conducted by field investigation team.

Education
Expected in Bachelor of Science | Business Management SUNY @ Stony Brook, Stony Brook, New York GPA:

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Resume Overview

School Attended

  • SUNY @ Stony Brook

Job Titles Held:

  • Claims Processor
  • Liability Claims Adjuster
  • Independent Contractor

Degrees

  • Bachelor of Science

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