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Claims Assistant Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Education
Expected in
:
Milwaukee Institute of Art Design - Milwaukee, WI
GPA:
Expected in 06/2016
High School Diploma:
Oregon High School - , Oregon, WI
GPA:
Professional Summary

Experienced service worker (8 years) with skills and responsibilities extending to several areas including clerical work, customer/client interaction, phone operation, illustration and visual merchandising. Highly analytical, organized and a fast learner. Looking to build experience in a professional setting.

Skills
  • Policy understanding
  • Inputting claims
  • Managing case files
  • Setting up files
  • Coordinating documents
  • Reviewing demographics
  • Processing mail
  • Documentation review
  • Great mathematical skills
  • Proficient in ID3, Director, OnBase, and ClaimsE.
  • Ability to compile data
  • Payment Processing
  • Inventory Management
  • Attention to Detail
  • Building Customer Relationships and Loyalty
  • Excellent Written and Verbal Communication
  • Engaging with Diverse Customers
  • POS Software
  • Team Cooperation
  • Decision Making
  • Task training
Work History
10/2020 to Current
Claims Assistant National General Puyallup, WA,
  • Timely management of correspondence with beneficiaries, agents, funeral homes, etc.
  • Logged, allocated and managed claims.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Created and updated spreadsheets.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Checked documentation for accuracy and validity on updated systems.
  • Communicated effectively with claims processors regarding claim information.
  • Modified, updated and processed existing policies.
  • Generated, posted and attached information to claim files.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Trained other employees in daily tasks and processes.
  • Daily management of mail queues.
10/2018 to 01/2021
Style Consultant Target Granger, IN,
  • Guided clients to imaginative clothing and accessory combinations via brainstorming and expert direction attuned to client's taste and needs.
  • Focused attention solely on client through entire sales process, including closing sale, cashiering, packaging and offers for further help.
  • Oversaw overall department operation, engaging in loss prevention, cashiering, client questions and store maintenance.
  • Greeted clients warmly and analyzed fashion needs and desires while identifying products for consideration.
  • Verified pleasing product display and accessibility for client's shopping experience by monitoring sales floor, stocking inventory and replenishing products.
  • Worked closely with front-end staff to assist customers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
09/2017 to 05/2019
Clerk Select Energy, Inc Chickasha, OK,
  • Assisted with payment processing and investigating variances in cash amounts.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Answered multi-line telephone system and routed calls.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Contacted customers about changes or updates in orders, confirming and alerting customers about potential problems.
  • Assisted with administrative tasks, including filing, answering phones and tracking inventory.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Organized computer-based information to minimize errors.
  • Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
  • Assisted store manager with completing end-of-day counts and securing funds to prevent loss or theft.
  • Processed customer payments quickly and returned exact change and receipts.
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new employees in cashiering procedures, offering assistance in resolving customer issues.
10/2014 to 08/2016
Phone Operator Vca Antech, Inc. Fort Worth, TX,
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Greeted visitors and assisted by answering general questions and directed to desired office.
  • Documented messages left by callers and delivered vital information to intended employees.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
  • Helped customers find specific products, answering questions and offering advice.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Served needs of as many as [ patrons per shift, including collecting payments, tracking rewards and handling customer service issues.

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Resume Strength

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Resume Overview

School Attended
  • Milwaukee Institute of Art Design
  • Oregon High School
Job Titles Held:
  • Claims Assistant
  • Style Consultant
  • Clerk
  • Phone Operator
Degrees
  • High School Diploma

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