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Answer calls and route to appropriate staff
Greet visitors and direct to appropriate staff if unable to assist
Open, sort and distribute daily mail
Serves as back up for Membership Administrative Assistant
Retrieves, prints and distributes daily BCBS attachments
Screens claims to ensure W9 is on file and request if needed
Scans information into claims processing system
Checks claims processing system for duplicates when sorting paper claims
Enters information from accident injury forms into claims processing system
Prepares requests for Explanation of Benefits for Medicare paper claims
Assists with maintenance of provider maintenance paper and electronic files
Handles member inquiries regarding claims when possible or directs to appropriate staff
Processes claims as directed
Prepares correspondence for mailing
Other duties as assigned
Create and update listings that will online increase sales of electronics and accessories
Backup for Answering Customer Service lines
Create and maintain reports in Excel for Returns, Reimbursements, FBA Return Request, Shipment errors, Purchaser Performance
Verify Reimbursement has been made for damaged and/or returned items. Research if needed.
Monitor workflow tool for incoming tasks, while adhering to the time schedule to meet the need of the business partner
Driven to provide hight level client support and training
Enhance new customer experience with thorough and complete training on the RUN payroll system
Demonstrate accuracy by verifying company and employee information with client prior to processing payroll
Practice solid judgment skills while addressing client concerns and inquiries regarding; taxes, payroll, retirement and workers compensation
Develop and maintain professional relationships with Sales Representatives and other coworkers across departmental lines.
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Companies Worked For:
School Attended
Job Titles Held:
Degrees
